Intro - NEW Community Manager - SparkieSoft

Welcome new CM and the best of luck to ya! you will most surely need it.

We gots a good community here, unless enraged, in that case you should probably have a apocalyptic type shelter on hand to wait out all the mass waves of QQ you will have to endure.

Welcome SparkieSoft!

Ive said who eva fills these shoes has a lot to do. I wish you good luck and do your best thats all we will ever ask.

Welcome and look forward to you ignoring the players like all other CMs.

Welcome! b:pleased

Welcome and good luck
If you need more time for PWI, nobody will care if you have to delete that Arc project b:shutup

sparkiesoft wrote: »

I'm usually not much for words, so if you have any particular questions about myself, feel free to ask. (appropriate of course!)

I look forward to hearing from all of you!

Welcome and good luck and my question is.
Are you responsible person and will resume the work what last CM started? Yes i am talking about a new NW time slot for European players b:cute

CM of... ARC? Does ARC even have a community to manage? I can't seem to find a forum for it, and it doesn't have an entry in the All Games dropdown.

So I came to this thread late, but let me just echo what many have said: Communication is key.

The last full-time CM left on a high note, but certain folks before him had a huge problem with sincerity and actually going to bat for us. This is a very cynical community, because we've watched our game be repeatedly beset with terrible things (most notably, rampant power creep). We know that the updates come almost entirely from Beijing/wanmei, and we know that you, as CM, can only be our liason to them.

All we ask is that you're up front and honest with us when there's a problem, and that you follow through with your solutions. Basically, when faced with a sudden crisis due to some terrible new patch, don't BS. Just tell us "hey, I honestly don't know why this happened, but I can totally understand how it sucks for you guys... let me contact the guys on the other side of the pond and see if I can get an answer for you." And then you have to follow through with it, because we ARE watching... often, quite impatiently.

There are a lot of things that need to change, and a lot of bad updates that you'll find yourself playing damage control on, and a lot of new initiatives that need to be taken. But don't worry about that all at once. The truth is, we aren't a bad community if you work with us. We've just been let down time and time again by former PWE staff... in some cases even being outright lied to. But as I said, the guy before you was really proactive at fixing problems, and you could tell that he cared. Honesty, diligence and sincerity. That's all you need to make sure you're doing.

So go and get a coffee and take a few minutes to absorb it all. Sorry if we're all overwhelming you on your first week. :P

SkogDyr - Lost City wrote: »

Rules of PWI

Never ever ever say "soon" as a reply.

Try to reply to major questions even if it is just to say that you are looking into it... (and please follow up every day if nothing more than to say still looking-waiting for reply from boss-hamster died waiting on new wheel pusher...)

There have been times that large portions of the player base have glitched items, levels, power aka orbs. Most of the time nothing major happens to those who cheat. We don't like that.

Miugre - Heavens Tear wrote: »

Communication is key.

The last full-time CM left on a high note, but certain folks before him had a huge problem with sincerity and actually going to bat for us. This is a very cynical community, because we've watched our game be repeatedly beset with terrible things (most notably, rampant power creep). We know that the updates come almost entirely from Beijing/wanmei, and we know that you, as CM, can only be our liason to them.

All we ask is that you're up front and honest with us when there's a problem, and that you follow through with your solutions. Basically, when faced with a sudden crisis due to some terrible new patch, don't BS. Just tell us "hey, I honestly don't know why this happened, but I can totally understand how it sucks for you guys... let me contact the guys on the other side of the pond and see if I can get an answer for you." And then you have to follow through with it, because we ARE watching... often, quite impatiently.

^ This. Cannot be stressed enough..


And welcome

welcome :Db:victory

Kwandelan - Heavens Tear wrote: »

I wonder how long is he/she going to last.

Prolly less than a year.

Geckofreak - Sanctuary wrote: »

Sparky, as first order of business..... do us all a favor and reactivate title giving thread b:thanks


If you don't ima poke you with a spork until you do. b:cute

This x1000

Pretty pls b:thanks

Welcome!

Desdi - Sanctuary wrote: »

Another thing I need to mention is that a lot of people are going to have expectations of you. Our previous CM (not synchroze or DoD, taling about the previous permanent one) did quite a lot of work and was dedicated to the PWI community. We hope you can the same or at the very least maintain a better communication with the playerbase even when all you can say is "sorry I have no news to give".

I second that. After having such a good CM, people will be putting their hope in you (myself included). But a majority of the time, when a major issue arises here on the forums and you don't have any new information on it, we are happy just to see a response of any kind. Just to have it confirmed that yes, you are watching and the problem has not been forgotten.

Quality Corner is a good example of this. There are things that have been broken for several months now (Auction House, faction slogans, Lycaeum, etc.) that we continually ask about but never even get a "we're working on it" response. It can get very frustrating as eventually you just start to believe that nobody cares about these problems, which affect us quite a bit in gameplay.

Good communication and an effort to get things fixed is the key to winning us over. As someone previously stated, you have big shoes to fill, and I wish you all the best in your endeavor.

Geckofreak - Sanctuary wrote: »

Sparky, as first order of business..... do us all a favor and reactivate title giving thread b:thanks


If you don't ima poke you with a spork until you do. b:cute

You sir...are a hero. I would LOVE to have my title be "The Conductor" xD

For obvious reasons......

Again, thank you all for the warm welcomes. Let me see if I can hit on some questions asked:

1. I do plan on re-activating the title thread. I realize a lot of you are passionate about it, so I'm going to do my best to keep it up-to-date. That said, I have to learn how to give out titles, so I'll be looking into that today.

2. Yes, I will also be on Arc, but mainly for content creation...for now at least. If you have any questions or have issues with it that I can help with, by all means let me know.

3. Every morning I come in, I'll be checking for any new bugs I can find. I've been compiling a list, and yes I even have the ascension issue, as well as the summoning-pet-while-flying issue written down. That said, I can't promise any fixes because that's usually done on the developer side. What I can say though, is I will listen, and I will do my best to make these issues known, even if it means bringing them up every time I can. I will also do my best to keep you all in the loop, even if it means I don't have any updates regarding those issues.

I think I hit most of the common questions, but if I missed any, feel free to let me know.