Arc FAQs -Updated 1.22.14
Comments
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1) Will ARC allow us to continue using 2 clients at the same time like we are currently allowed?
2) How will ARC affect the computers of people who's computers are already complaining about the games themselves. I know many people who are getting "blue screen of death" and video driver crashes from running Perfect World.
3) Will ARC have all the bugs of untested software that we have come to expect from PWE in it's game updates? Many of us are tired of the ides of installing updates and then only getting fixes for some of the new errors that the update created.
I know you are using this platform to encourage us to play some of your other games. I am not willing to do that till my current game is engineered and maintained properly. I am too annoyed at the current issues to even think of installing new games from the same company thus increasing my frustration. This frustration is compounded by a lack of communication between PWE and the players. It would help if people who work for PWE actually played the games and could see what the users are going through. Just putting a GM character standing in a spot where people see it is not a way to regulate a game.
PWE might even see what is going on in world chat which frequently becomes almost pornographic. Currently I advise parents with children under 18 to steer their children away from games where the content on the chat system is unregulated. Basic word filters will never make up for a lack of someone looking into the game to see what is going on.0 -
It looks like no one from PWE is even reading this thread. The last official reply was 2 months ago. We get this type of response and they wonder why we feel they could care less about their customers.0
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Misha_L - Heavens Tear wrote: »1) Will ARC allow us to continue using 2 clients at the same time like we are currently allowed?
I have Arc, I do this. Just don't use Arc to start the client, do it the same way you always have for dual-clienting.
2) How will ARC affect the computers of people who's computers are already complaining about the games themselves. I know many people who are getting "blue screen of death" and video driver crashes from running Perfect World.
Not a whole lot. Also, if you barely have the system to play the game now, the next expansion will put you out. It's way past time to upgrade. Arc doesn't use a lot of memory or resources.
3) Will ARC have all the bugs of untested software that we have come to expect from PWE in it's game updates? Many of us are tired of the ides of installing updates and then only getting fixes for some of the new errors that the update created.
You've got two different developer teams here. The game **** is completely on the developers in China at Wamnei. Arc was designed here, probably by the same team that has created such a poorly coded website. It's likely going to fail anyway, just like the site does, just like Core does, and just like everything managed on the US side does.
I know you are using this platform to encourage us to play some of your other games. I am not willing to do that till my current game is engineered and maintained properly. I am too annoyed at the current issues to even think of installing new games from the same company thus increasing my frustration. This frustration is compounded by a lack of communication between PWE and the players. It would help if people who work for PWE actually played the games and could see what the users are going through. Just putting a GM character standing in a spot where people see it is not a way to regulate a game.
This might actually happen if there were more than 25 Support staff supporting hundreds of thousands of players on 14 different game titles. They barely have the staff to keep up with the tickets for all the other ****-ups. Given that they've only doubled the support staff since 5 years ago when it was 2 or 3 games with tens of thousands of players, I'm not holding my breath.
PWE might even see what is going on in world chat which frequently becomes almost pornographic. Currently I advise parents with children under 18 to steer their children away from games where the content on the chat system is unregulated. Basic word filters will never make up for a lack of someone looking into the game to see what is going on.[SIGPIC][/SIGPIC]0 -
Sooo 2 minutes ago I updated my ESO client, since I last played it like 2 months ago, and after the client updated, I got a pop up saying I need to install Arc to play the game ... yeah, looks like they'll force us to download it rather sooner than later.[SIGPIC][/SIGPIC]0
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DeffyNature - Archosaur wrote: »Sooo 2 minutes ago I updated my ESO client, since I last played it like 2 months ago, and after the client updated, I got a pop up saying I need to install Arc to play the game ... yeah, looks like they'll force us to download it rather sooner than later.
Not sure how they will enforce detection and usage of ARC but i guess we'll see, the sad thing is no matter what we have said, they have decided to shove this down our throats...
let the search begin..
I've already stopped giving them money about 16 months ago when they consistently ignored us. They won't get any more real money out of my pocket.
As much as i seem like i am complaining i am actually sad, this was one of the best games I've ever played and I've played quite a few.0 -
The moment they make it mandatory to use ARC in order to even launch the game, PWE can wave bye-byes to half of the playerbase, if not more.
Most people have already expressed their thoughts on ARC and the majority of people do not want it.[SIGPIC]http://i.imgur.com/MtwcqjL.png[/SIGPIC]
★ Venomancer videos - tinyurl.com/k6ppkw4 ★ Desdi - Demon ♪ Wyvelin - Sage ★0 -
Shiggydiggy I can't even quote and post normally now?
Anyway since it seems arc will be mandatory:
Here we go.0 -
Hey, I'm not against Arc, far from me, but I will not install an unfinished product.
They should at least make it mandatory when they will have a more smooth product, like Mr Noel goes on in that news post (I laughed my bum off, that speech was so very carefully formulated and each word was chosen so attentively, not to mention inclusive formulas, such as 'we as players' etc.) .[SIGPIC][/SIGPIC]0 -
SylenThunder - Sanctuary wrote: »Originally Posted by Misha_L - Heavens Tear View Post
1) Will ARC allow us to continue using 2 clients at the same time like we are currently allowed?
Currently you can because ARC is not mandatory to launch the game. It may not be so when you'll not be able to lauch the game outside of ARC (clicking on the PW exe directly will not work anymore)Frankieraye said : "we can promise that we will work to improve all facets of community, engineering, and customer service to ensure that something like this doesn't happen again."
(We are still waiting to see any improvements or changes beign implemented. More empty promises from PWI?)0 -
Xainou - Sanctuary wrote: »I have just one question: What does the Enterprise have to do with arc...?
Star Trek Online is one of PW's game, little asura ^^Frankieraye said : "we can promise that we will work to improve all facets of community, engineering, and customer service to ensure that something like this doesn't happen again."
(We are still waiting to see any improvements or changes beign implemented. More empty promises from PWI?)0 -
wow.. even the new post gave us no information other than "We're making it mandatory"
WTG PWEI'm a guy, not a woman, that is all
"When you're on Team Bring it, every morning your feet hit the floor, the good lord says "good morning" and the devil says 'Oh **** they're up' " - Dwayne "The Rock" Johnson
Are you on Team Bring it?0 -
I just hope they announce when they start forcing it so I can gather my things to give away to my faction and transfer my alt faction to someone that wants it. Unfortunately I will be leaving when this occursMarine - Marshall - Raging Tides - Retired
[SIGPIC][/SIGPIC]
DEMHEALSMAN - Dreamweaver
Yes, because people really need 900+ dex or 1000+ magic just for the lulz0 -
to admins: Fix your ******n forums.. now I can't even quote your own "'" cause it breaks quotes..
here's let's put this into perspective:a few additional points of clarification that weve come up with, based on our own experience as gamers, and the feedback weve received from users thus far.
Arc will be the exclusive method of downloading, patching, and launching all Perfect World games
To ensure that existing and future games do not need individual launchers and websites, our goal is to build Arc to deliver all the games published by the Perfect World brand. Once this goal is met, most games will require Arc in order to launch.
ARC rules baby! 34 5.07%
Pando Media Booster is the schiznit! 29 4.33%
I prefer directly downloading the installer or a compressed version. 424 63.28%
Torrents are the future. Let the cloud save the distribution servers. 183 27.31%
They are really listening..I'm a guy, not a woman, that is all
"When you're on Team Bring it, every morning your feet hit the floor, the good lord says "good morning" and the devil says 'Oh **** they're up' " - Dwayne "The Rock" Johnson
Are you on Team Bring it?0 -
Psytrac - Dreamweaver wrote: »to admins: Fix your ******n forums.. now I can't even quote your own "'" cause it breaks quotes..
here's let's put this into perspective:
http://pwi-forum.perfectworld.com/showthread.php?t=1606981
ARC rules baby! 34 5.07%
Pando Media Booster is the schiznit! 29 4.33%
I prefer directly downloading the installer or a compressed version. 424 63.28%
Torrents are the future. Let the cloud save the distribution servers. 183 27.31%
They are really listening..
Noel explains why they need to make arc. They need arc because they have 15 different games, that need to be maintained. Atm, they sometimes don't give enough attention to a game because they get busy with the content of another game. Arc will help unify their content delivery. This is not a democracy, this is about the best option.
Also, what's wrong about arc? The other day I downloaded on a another machine and it worked great. It downloaded that game fast, and I even found it convenient cause once I gave it my registered e-mail and password, it logged me into pw automatically and in the server I play the most.0 -
Azura - Lost City wrote: »I think the one who needs to listen is us this time.
Noel explains why they need to make arc. They need arc because they have 15 different games, that need to be maintained. Atm, they sometimes don't give enough attention to a game because they get busy with the content of another game. Arc will help unify their content delivery. This is not a democracy, this is about the best option.
Also, what's wrong about arc? The other day I downloaded on a another machine and it worked great. It downloaded that game fast, and I even found it convenient cause once I gave it my registered e-mail and password, it logged me into pw automatically and in the server I play the most.
that's a good point, but here is my counter "if it isn't broke don't fix it". All these other games have their own installers which do not need any modification by a publisher or very little. what content does pwe handle? Take pwi for example, the only control they have in the game content wise (aside built in gm commands) is the boutique or add ons like dq pages and such. All other content is handled by the developer (pwe's parent company).
Even when arc is finally forced on us, it will not alleviate much at all. They will still have 15 games to maintain and when an update breaks something in arc, instead of having one game down for a time, all games will be down.Marine - Marshall - Raging Tides - Retired
[SIGPIC][/SIGPIC]
DEMHEALSMAN - Dreamweaver
Yes, because people really need 900+ dex or 1000+ magic just for the lulz0 -
Azura - Lost City wrote: »It downloaded that game fast, and I even found it convenient cause once I gave it my registered e-mail and password, it logged me into pw automatically and in the server I play the most.I'm a guy, not a woman, that is all
"When you're on Team Bring it, every morning your feet hit the floor, the good lord says "good morning" and the devil says 'Oh **** they're up' " - Dwayne "The Rock" Johnson
Are you on Team Bring it?0 -
Azura - Lost City wrote: »I think the one who needs to listen is us this time.
this is the simple fact. ALL games use the same launcher, just different keys. it's all the same structure, there's nothing to "alleviate"
on top of that, look at the number of games WanMei handles. (for those that don't want to count, 26) and they all have separate launchers and patchers.I'm a guy, not a woman, that is all
"When you're on Team Bring it, every morning your feet hit the floor, the good lord says "good morning" and the devil says 'Oh **** they're up' " - Dwayne "The Rock" Johnson
Are you on Team Bring it?0 -
Psytrac - Dreamweaver wrote: »And I'll counter that with Core. we listened, they bombed it, and replaced it with a mandatory beta.
this is the simple fact. ALL games use the same launcher, just different keys. it's all the same structure, there's nothing to "alleviate"
on top of that, look at the number of games WanMei handles. (for those that don't want to count, 26) and they all have separate launchers and patchers.
They also have a manager for all the games. It downloads the game that you want, and you can then select the patches needed. It also launches the client of the game. It's very similar to the current stage of arc now, but I think that's optional.
I do agree about your observation about "the security flaw". It would be better to use the username. Since this is in beta, I hope they think twice about that before the final release.Salari - Raging Tide wrote: »that's a good point, but here is my counter "if it isn't broke don't fix it". All these other games have their own installers which do not need any modification by a publisher or very little. what content does pwe handle? Take pwi for example, the only control they have in the game content wise (aside built in gm commands) is the boutique or add ons like dq pages and such. All other content is handled by the developer (pwe's parent company).
Even when arc is finally forced on us, it will not alleviate much at all. They will still have 15 games to maintain and when an update breaks something in arc, instead of having one game down for a time, all games will be down.
Well, from their point of view, the system it's broken, and literally into 15 parts.
Doing systems is a very tough job, and their complexity escapes the senses of the common user, such as ourselves. I wouldn't dare to say that things are as simple as you say. There are many things we can't see or understand.
Atm, the only content PW has created is stuff related to promotions, and extras to their games, like the DQ system, the facebook connect page, and the now dead Core. For other games they have another feature like these. The purpose of Arc is to make it dimplier for them to deliver content.
I don't really know how is that arc is going to help, but I imagine is something like the next analogy: Let's say that the extra contents had to be written in a programming language because of the requirements of the game. So, atm they have lots of features written in 15 languages. With arc, they would be able to deliver all contents, for all games in one language. /End of baddie analogy.
So far PW's record on quality with their designed content is bad. However, since a long time ago I've felt they have improved. The problem is that is not very noticeable because when they finally decided to do things differently the damage was done already. I feel this time they will do their best to start bringing content (arc, dq page) that will come out with as few flaws as possible.
Anyway, Arc will come no matter how much we deny it. So instead of campaigning against it start reporting the flaws you find. I think they will listen, but don't expect an answer because it's extremely rare that a developer goes to read the forums and then answer "ok we'll look into it".0 -
Azura - Lost City wrote: »They also have a manager for all the games. It downloads the game that you want, and you can then select the patches needed. *ship* but I think that's optional.
yes, I'm going to annoy mods.. oh well
http://w2i.wanmei.com/download/down_client.htm <PW
http://zhuxian.wanmei.com/download/index.htm <JD
http://shenmo.wanmei.com/download/index.shtml < FW
http://xljz.wanmei.com/ < ??
etc..
All have HTTP options (highlighting "HTTP" buttons shows client links. proof with W2I being 7.05gb)I'm a guy, not a woman, that is all
"When you're on Team Bring it, every morning your feet hit the floor, the good lord says "good morning" and the devil says 'Oh **** they're up' " - Dwayne "The Rock" Johnson
Are you on Team Bring it?0 -
Azura - Lost City wrote: »Doing systems is a very tough job, and their complexity escapes the senses of the common user, such as ourselves. I wouldn't dare to say that things are as simple as you say. There are many things we can't see or understand.I'm a guy, not a woman, that is all
"When you're on Team Bring it, every morning your feet hit the floor, the good lord says "good morning" and the devil says 'Oh **** they're up' " - Dwayne "The Rock" Johnson
Are you on Team Bring it?0 -
Azura - Lost City wrote: »
Doing systems is a very tough job, and their complexity escapes the senses of the common user, such as ourselves. I wouldn't dare to say that things are as simple as you say. There are many things we can't see or understand.
No matter how complex a systems may seem, it is still simple.Marine - Marshall - Raging Tides - Retired
[SIGPIC][/SIGPIC]
DEMHEALSMAN - Dreamweaver
Yes, because people really need 900+ dex or 1000+ magic just for the lulz0 -
Personally I don't want any secondary program, especially when I'm only interested in a single PWE game.
I don't know yet if I will really quit or just take a break, depends on my motivation to keep playing should ARC become mandatory, but I'm farily certain there's going to be a lot of people leaving PWI (any probably any other PWE game they might be playing) for good.[SIGPIC]http://i.imgur.com/MtwcqjL.png[/SIGPIC]
★ Venomancer videos - tinyurl.com/k6ppkw4 ★ Desdi - Demon ♪ Wyvelin - Sage ★0 -
Well, since you never allow comments on news posts anymore, I really hope you guys will answer our questions here. I'm not sure if I will leave or not when Arc becomes mandatory; it will depend on how messed up it is. But I have a couple of current concerns that I would like answers for.
1. Is this stupid auto-login feature able to be turned off? Most of us play more than one account so we don't necessarily want to be logged in to the same one every time.
2. Will we be able to multiclient? I know you can currently but I have a feeling some things might change. Will we still be able to just open it via the .exe like we can now?
3. I have an older laptop that for some reason has issues patching from the launcher (it freezes partway every time and never completes). Because of this I always use manual patches for it, since it downloads those just fine. Will this be an issue with Arc and if so, what do we do if we can't get manual patches?
I'll start with just those questions since I assume it will take a long time to get a response.[SIGPIC][/SIGPIC]
Annalyse (veno) - Melosa (cleric) - Glynneth (archer) - Pickerel (sin)
Florafang (wiz) - RubixCube (barb) - Laravell (psy) - Diviah (Mystic)
Torchwood (BM) - Sataea (Seeker) - Wystera (Sin) - Allissere (SB)
Looking for a mature faction on HT? pwi-forum.perfectworld.com/showthread.php?t=7608420 -
Let's be honest: There's a little overreaction to this whole Arc ordeal. You can't honestly tell me Arc makes your computer slow down to a crawl. if it does, invest in a new computer, or clean it up some. Yes, it's extra stuff on our disk space that doesn't serve any significant purpose, but it doesn't use much space or use enough resources to make a difference on whether or not it's running on your computer. And as far as downloads, as long as my game plays well, I'm fine. So what if I didn't torrent it? It's there, and it's working. Didn't make me wait any longer. I'm not FOR arc, but it's not about to get in the way of a good game. And for the love of pie, don't blame syncroze for it. He's stuck between a rock and a hard spot. Between furious forum posts who want answers, and his boss telling him not to give out the answers. He's not promoting arc, he's the guy telling you it's coming. He's not the one making the calls. This is above his head, and the people who ARE to blame are smart enough not to put their names on anywhere we can see them. And they don't have to take our heat, read our rages, or explain their own mess. So it's no surprise that they don't take a hint and ditch this program. May as well get used to that.[SIGPIC][/SIGPIC]
...when things collapse around you...
...they are merely falling into place...0 -
Azura - Lost City wrote: »
Anyway, Arc will come no matter how much we deny it. So instead of campaigning against it start reporting the flaws you find. I think they will listen, but don't expect an answer because it's extremely rare that a developer goes to read the forums and then answer "ok we'll look into it".
I can't run arc, so all i can do is campaign against it. There is nothing secure in arc, which I think silentthunder posted on already in another thread. There is no complexity in a game manager. The complexity comes when companies want to pile alot of useless garbage into an installer which is what breaks them. Clean installers do not have these issues because common sense is used in creating them and thorough testing before it is even released publicly in any form. PWE can't even keep simple web pages from breaking, how is anyone to expect them to do any better with arc.Marine - Marshall - Raging Tides - Retired
[SIGPIC][/SIGPIC]
DEMHEALSMAN - Dreamweaver
Yes, because people really need 900+ dex or 1000+ magic just for the lulz0 -
Okay, here's some feedback to send along to the dev teams:
1) Security should be the #1 concern. I will NEVER use Arc if my user information is transmitted in plain text or using a very weak encryption that can be **** in seconds.
2) I should be able to continue to run my allowed two clients with two different accounts of PWI (or any other of your games that allow multi-clienting for that matter) on the same machine when Arc transfers to no longer going through the launcher software. I will not stand for being unable to run a shop while playing without having to run a second computer to do so.
3) Based on my previous point, switching logged in accounts should be easier (as in, a button for "switch account"). Currently you have to sign out of the program, the program completely closes, and you have to log in again and wait for the program to open. This should all be seamless within the client itself.
4) Keep the marketing subtle. This system obviously pushes the concept of getting people to play your games that are experiencing less-than-stellar player counts. I will play your games that interest me regardless of your marketing for them, so keep it to an absolute unintrusive minimum. The last thing I want will be to be greeted with a flood of advertising every time I open the program. The program currently does not have this issue, I'm just pointing this out to make sure it does NOT happen in future iterations.
5) The hard part with every system such as this is that it needs to work on all possible system configurations. Continue working on improving compatibility.
6) Making the program a browser for your sites is a waste of time. I will only use an actual browser with my own security measures and adblock while accessing ANY internet website. People are resistant to changing their habits. Why would we use Arc to access the forums (or ANY site feature) by currently having to open Arc, click the "Community" Dropdown, click on "Forum" in the dropdown, and find and click the "Go to Forum" button for the appropriate game when we can just open our favorite browser and click on a bookmark on a bookmark bar to take us directly where we want to go? The website features will need to be streamlined A LOT and browser security measures need to be in place. The last thing I need is some hacker to hijack my Arc browser to access my system.
Just my 2 cents.0 -
Showkill - Dreamweaver wrote: »3) Based on my previous point, switching logged in accounts should be easier (as in, a button for "switch account"). Currently you have to sign out of the program, the program completely closes, and you have to log in again and wait for the program to open. This should all be seamless within the client itself.
That definitely kills it for me right there. I switch around a lot and currently I can log out and switch to another char pretty fast, which sometimes I've had to. If I have to constantly close the whole program and restart it just to change accounts, I'm going to be pretty ticked off.
Things like this need fixed before you force this one us. We do not want gameplay more difficult and complicated than it is now.[SIGPIC][/SIGPIC]
Annalyse (veno) - Melosa (cleric) - Glynneth (archer) - Pickerel (sin)
Florafang (wiz) - RubixCube (barb) - Laravell (psy) - Diviah (Mystic)
Torchwood (BM) - Sataea (Seeker) - Wystera (Sin) - Allissere (SB)
Looking for a mature faction on HT? pwi-forum.perfectworld.com/showthread.php?t=7608420 -
Annalyse - Heavens Tear wrote: »That definitely kills it for me right there. I switch around a lot and currently I can log out and switch to another char pretty fast, which sometimes I've had to. If I have to constantly close the whole program and restart it just to change accounts, I'm going to be pretty ticked off.
Things like this need fixed before you force this one us. We do not want gameplay more difficult and complicated than it is now.
This whole "new and improved ARC" sounds more like it is convenient for "company" not players and their system's capacity. The "optional" becoming "mandatory"????? Sounds like "ObamaCare" to me. Is he a stockholder in PWI too b:shocked0 -
I do not like having to go through a program in order to play PWI. I only play pwi and do not need to manage several accounts. Give us back the option to directly download PWI without arc. The only option I have (if you continue to force us to use arc) is to quit playing. I hope you have taken notice of the lack of players, especially new players in the game. This is something you should take notice of. You are killing the "goose that lays the golden eggs". Wake up.0
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Osacee - Raging Tide wrote: »I do not like having to go through a program in order to play PWI. I only play pwi and do not need to manage several accounts. Give us back the option to directly download PWI without arc. The only option I have (if you continue to force us to use arc) is to quit playing. I hope you have taken notice of the lack of players, especially new players in the game. This is something you should take notice of. You are killing the "goose that lays the golden eggs". Wake up.
Actually, what you said about the "new players",.... once the really new ones don't start playing until ARC does take over, they will know no difference because they won't have anything to compare it to. ARC could be a way of "weeding out" the old high levelers that are getting bored. So they (the old players) quit, the complaining goes away..problem solved. How shrewd it that.b:surrender0
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