Error Stuck

Djoulz - Lost City
Djoulz - Lost City Posts: 88 Arc User
edited July 2013 in Support Desk
My char and my friends are stuck on Lost City IN the Land of Buried bones

Coords 104, 317

I've sent a few tickets its been a few days no response.=/

I cs a lot and want to play, can someone tell me how to fix this???????

3jyol.jpg
Post edited by Djoulz - Lost City on
«1

Comments

  • Rawynn - Archosaur
    Rawynn - Archosaur Posts: 266 Arc User
    edited June 2013
    that's about the same error message i'm getting after the splash page comes up and the loading bar is done.

    yu5c.jpg
    b:angryb:angryb:angry
    [SIGPIC]SIGPIC]
  • maicolj
    maicolj Posts: 5 Arc User
    edited June 2013
    I have the same problem and i dont know how i can fix this bug.
  • Sizzer - Raging Tide
    Sizzer - Raging Tide Posts: 2,387 Arc User
    edited June 2013
    While this does happen on occasion, ways that you can get unstuck are to:

    1) Use your Town Portal. If you've used it already, you may have to wait for its cool-down period
    to expire.
    2) Submit a Ticket ask them to teleport you back to the closest city.
    3) Exit back to the Main Menu, and see if it drops you in a better spot so that you won't get stuck
    again once you log back in.
    4) Log out, and when you log back in, hold down the "W" key. You might have to do this a few times if you got really stuck somewhere in the game world.
    [SIGPIC][/SIGPIC]
    Dream a dream of a life so new, One brimming with potential,
    Of starting again, leaving all behind, Only happiness is essential. b:victory
    Thanks Silvy for the siggy, You are the best ! b:kiss
  • Jesya - Lost City
    Jesya - Lost City Posts: 291 Arc User
    edited June 2013
    Sizzer - Raging Tide wrote: »
    While this does happen on occasion, ways that you can get unstuck are to:

    1) Use your Town Portal. If you've used it already, you may have to wait for its cool-down period
    to expire.
    2) Submit a Ticket ask them to teleport you back to the closest city.
    3) Exit back to the Main Menu, and see if it drops you in a better spot so that you won't get stuck
    again once you log back in.
    4) Log out, and when you log back in, hold down the "W" key. You might have to do this a few times if you got really stuck somewhere in the game world.


    They are dead. They cannot town Tele.
    Tickets were submitted and they have yet to do anything about it- it's been 3 days.

    Maybe going into WC telling people we are dropping coins and good gear to get MORE people stuck will bring attention to this issue....b:cute
    b:bye
  • warmonk
    warmonk Posts: 0 Arc User
    edited June 2013
    yeah get more ppl to come and get bugged too, offer money so they come and also be as bored as you , good job losers, some a-hole just did it to me, now i cant play. Selfish fks. Go to hell.
  • Sizzer - Raging Tide
    Sizzer - Raging Tide Posts: 2,387 Arc User
    edited June 2013
    warmonk wrote: »
    yeah get more ppl to come and get bugged too, offer money so they come and also be as bored as you , good job losers, some a-hole just did it to me, now i cant play. Selfish fks. Go to hell.
    Transmit unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, hateful, racially, ethnically or otherwise objectionable content. Profanity filter dodging and filtered words/statements with clear vulgar intent will also be considered outright violations.

    Please read the "RULEZ" before you make a post Thank you !
    [SIGPIC][/SIGPIC]
    Dream a dream of a life so new, One brimming with potential,
    Of starting again, leaving all behind, Only happiness is essential. b:victory
    Thanks Silvy for the siggy, You are the best ! b:kiss
  • maicolj
    maicolj Posts: 5 Arc User
    edited June 2013
    Really GMs can teleport my cleric to nearest city?? Im downloading the game again to be safe that are not my files. Need help here, cant play with my cleric since 3 days ago. My seeker cant play too.
    b:sad
    b:sad
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited June 2013
    maicolj wrote: »
    Really GMs can teleport my cleric to nearest city?? Im downloading the game again to be safe that are not my files. Need help here, cant play with my cleric since 3 days ago. My seeker cant play too.
    b:sad
    b:sad
    You must submit a ticket to get this resolved. GM's can't touch your account based on a forum post. There must be a ticket trail.
    [SIGPIC][/SIGPIC]
  • babsy537
    babsy537 Posts: 5 Arc User
    edited June 2013
    well I hope you understand that we have submitted tickets and been three days that we are missing out on 2x grinding farming nw etc.......its a bit frustrating since if everyone is like me we have to farm for our gear refines and shards....are you gonna compensate us for our lost time no....so we want to get back on the game asap.
  • VegBlade - Dreamweaver
    VegBlade - Dreamweaver Posts: 9 Arc User
    edited June 2013
    i`m Stuck too same place. Game crash soon u log in... Pls 2x is running b:kiss
  • Sizzer - Raging Tide
    Sizzer - Raging Tide Posts: 2,387 Arc User
    edited June 2013
    Not before Monday Support Team can help you, since weekends started they don't work on weekends wait till Monday.
    [SIGPIC][/SIGPIC]
    Dream a dream of a life so new, One brimming with potential,
    Of starting again, leaving all behind, Only happiness is essential. b:victory
    Thanks Silvy for the siggy, You are the best ! b:kiss
  • Jesya - Lost City
    Jesya - Lost City Posts: 291 Arc User
    edited June 2013
    Sizzer - Raging Tide wrote: »
    Not before Monday Support Team can help you, since weekends started they don't work on weekends wait till Monday.

    and your reasoning why it wasn't fixed when tickets were submitted early Wednesday?
    b:bye
  • Sizzer - Raging Tide
    Sizzer - Raging Tide Posts: 2,387 Arc User
    edited June 2013
    Due to high volumes of tickets it takes 3-5 business days to get an answer from Tech Support, Tech Support works Monday-Friday, 10am - 7pm California Time. With this expansion they're are many user having Technical issue so it's natural no.of tickets are also increased that's why it will take sometime to get a reply. b:cute
    [SIGPIC][/SIGPIC]
    Dream a dream of a life so new, One brimming with potential,
    Of starting again, leaving all behind, Only happiness is essential. b:victory
    Thanks Silvy for the siggy, You are the best ! b:kiss
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited June 2013
    babsy537 wrote: »
    well I hope you understand that we have submitted tickets and been three days that we are missing out on 2x grinding farming nw etc.......its a bit frustrating since if everyone is like me we have to farm for our gear refines and shards....are you gonna compensate us for our lost time no....so we want to get back on the game asap.
    You have to understand a couple of things here...

    1. The normal response time for a ticket is 3-5 business days.

    2. With a massively new expansion, the massive update, and the recent move to ARC, the support staff is getting a LOT more tickets than they usually do with the 3-5 day response estimate.

    3. Last I knew, the support staff consisted of about 20-25 people, most of which are college interns.
    ____a. They not only support PWI, but all 14 games PWE has currently published.
    ____b. Did I mention that they don't work weekends?
    ____c. There's a line. You were placed at the back of it when you submitted your ticket.

    4. The final, and most shocking revelation of all......
    ________The world does not revolve around you.b:chuckle
    [SIGPIC][/SIGPIC]
  • babsy537
    babsy537 Posts: 5 Arc User
    edited June 2013
    And how is that our fault that Perfect World did all these changes and wasn't prepared correctly with the staffing to handle the volume of tickets. If they are getting to big for there own britches I guess its time to hire some more people now isn't it!!!!!!!

    and again not working weekends I guess the above sentence goes as well if to much work maybe they should extend there work week if they cant handle there 14 or 15 games.

    and guess what if it isn't for the players there would be no perfect world or the other games they got goin on. don't say the world doesn't revolve around us. this is a game that perfect world depends on the cash shoppers and the players to survive, so I would have to say yes it does.

    I wasn't complaining I was explaining why people are getting frustrated at being stuck and you singled my quote out.
  • maicolj
    maicolj Posts: 5 Arc User
    edited June 2013
    babsy537 wrote: »
    well I hope you understand that we have submitted tickets and been three days that we are missing out on 2x grinding farming nw etc.......its a bit frustrating since if everyone is like me we have to farm for our gear refines and shards....are you gonna compensate us for our lost time no....so we want to get back on the game asap.

    Totally agree... I think the same. Now i have another seeker stuck too in the same placeb:cryb:cry
  • maicolj
    maicolj Posts: 5 Arc User
    edited June 2013
    This is the place
    [IMG][/img]r6rc.png Uploaded with ImageShack.us
  • _Chu_ - Raging Tide
    _Chu_ - Raging Tide Posts: 16 Arc User
    edited June 2013
    Fix it fast plz b:cryb:cry
  • gavien
    gavien Posts: 0 Arc User
    edited June 2013
    I downloaded the version 729 update,but cannot get into the game.When I click on the "Start" button it goes dark but after a minute it just closes the start up screen.No warnings or errors come up.I think the issue is with my patcher or launcher but cannot find where to download this.Please help.
  • Jesya - Lost City
    Jesya - Lost City Posts: 291 Arc User
    edited June 2013
    1) should have a GM respond to this thread and tell us what exactly that error message means.

    2) GM's should PORT to each stuck character and teleport them away. It is now almost a week and no help was given thus far.

    3) The responses to tickets- to reinstall the game is pure bull ****. Obviously this is not an isolated incident if it is happening to multiple people. Having to uninstall and reinstall the game should be the last resort... especially when it takes forever.
    b:bye
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited June 2013
    Jesya - Lost City wrote: »
    1) should have a GM respond to this thread and tell us what exactly that error message means.
    The error that shows in this post means that the texture files were unable to load. This is most usually cause by corrupt files, which is usually caused by your antivirus software, but can be caused by other things as well.
    Jesya - Lost City wrote: »
    2) GM's should PORT to each stuck character and teleport them away. It is now almost a week and no help was given thus far.
    If you submit a ticket, they can move the character. It's not porting to the character, it's just changing the location of the character in the character data sheet.

    Alternatively, the method I posted previously may get you fixed faster. Unless it's the corrupt texture issue, then you need to fix the AV software, and run verify a few times. (Once never fixes it, and twice rarely does.)
    Jesya - Lost City wrote: »
    3) The responses to tickets- to reinstall the game is pure bull ****. Obviously this is not an isolated incident if it is happening to multiple people. Having to uninstall and reinstall the game should be the last resort... especially when it takes forever.
    This is what happens when the majority of your tech support staff are college interns that know little about the game and how it works. I would be willing to bet that I'm more familiar with the intricacies of the client and the server than half of the PWE support staff.
    [SIGPIC][/SIGPIC]
  • VegBlade - Dreamweaver
    VegBlade - Dreamweaver Posts: 9 Arc User
    edited June 2013
    Well. I hope They fix this soon, I already reinstall the game n didnt work, Runned the game without AV, still not working. i lowered all my setting n didnt work too. i tried install the game in diferent pc n didnt work too .
    pls Gm fix this. 2x runningb:thanks
  • Dulcesito - Dreamweaver
    Dulcesito - Dreamweaver Posts: 6 Arc User
    edited June 2013
    This happened to a guildie yesterday as well. What she did was reinstall the game. Then when she logged on, she held the W key to try to get away from that glitched area. It was in Land of the buried bones too, I believe. It did take her a while since she got kicked off almost immediately. But she's back now. Try holding the W key when you first log in to move to an area that isn't glitched.
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited June 2013
    VegBlade - Dreamweaver wrote: »
    Well. I hope They fix this soon, I already reinstall the game n didnt work, Runned the game without AV, still not working. i lowered all my setting n didnt work too. i tried install the game in diferent pc n didnt work too .
    pls Gm fix this. 2x runningb:thanks
    Ok, if you're not able to login because the client crashes right after it finished "Loading" and before you see the graphical interface of the game, Follow the steps I outlined previously here.

    If your client is crashing and showing the error outlined in this thread, then you need to fix your files. Follow these instruction to fix that. (There is a possibility that you may also need to update your video card driver with drivers from the manufacturer.)
    [SIGPIC][/SIGPIC]
  • warmonk
    warmonk Posts: 0 Arc User
    edited June 2013
    *A FIX THAT WORKS *

    i just got my response from the support team and it worked, just lower all your game graphic settings to low then log in. You can do that from the launcher window, there is a graphic options button. I also made my game windowed and 640x480 just to escape the bug, dont know if thats nesseccary, they didn't suggest it but i did it.

    You can put your graphics back to high after you escape the bug.
  • o2andrew2o
    o2andrew2o Posts: 0 Arc User
    edited June 2013
    Tyvm warmonk for the post, it worked for me.
    b:victory b:victory
  • Reliea - Sanctuary
    Reliea - Sanctuary Posts: 685 Arc User
    edited June 2013
    This just happened to my Wizard, but not in the world, in the Realm of Reflection.
    I've tried just about everything shy of uninstall/reinstall.
    I'm sending in my ticket today, guess we shall see how fast this is fixed.
  • Xx_BeLLa_xX - Harshlands
    Xx_BeLLa_xX - Harshlands Posts: 7,231 Arc User
    edited June 2013
    SylenThunder - Sanctuary wrote: »
    You have to understand a couple of things here...

    1. The normal response time for a ticket is 3-5 business days.

    2. With a massively new expansion, the massive update, and the recent move to ARC, the support staff is getting a LOT more tickets than they usually do with the 3-5 day response estimate.

    3. Last I knew, the support staff consisted of about 20-25 people, most of which are college interns.
    ____a. They not only support PWI, but all 14 games PWE has currently published.
    ____b. Did I mention that they don't work weekends?
    ____c. There's a line. You were placed at the back of it when you submitted your ticket.

    4. The final, and most shocking revelation of all......
    ________The world does not revolve around you.b:chuckle

    Cause you think it's normal that some people are stuck and cannot play since over 6 days?
    Those people did nothing bad and get punish and are not able to play for days/week in a 2x time, in a new expansion, I know one of those person play a veno and the time she miss in game equal a pet evolution that she will be late on other people, same with the meridian system and also miss NW and TW. Those people miss all the new stuff for something that is not their fault.

    I know people that got banned for 24 hours for sharing accounts, 24hours for using proxy, 7 days for fake bid in TW and people that do nothing bad cannot play for 5 days and more?

    I do understand that there's a line, but you should understand that it's normal people get frustrated, they wait days/week for something that take 2 seconds to fix.

    It's not players's fault if PWI are greedy on money and only employ 20 students for 14 games, in my country majority of students do work the weekend (and even evening/night), they could got 1-2 persons working the weekend for ticket for in game technical issues like that. (but not for ticket about report violation of the TOS or things like that)
    Dulcesito - Dreamweaver wrote: »
    This happened to a guildie yesterday as well. What she did was reinstall the game. Then when she logged on, she held the W key to try to get away from that glitched area. It was in Land of the buried bones too, I believe. It did take her a while since she got kicked off almost immediately. But she's back now. Try holding the W key when you first log in to move to an area that isn't glitched.

    Cannot work on people that are dead.
    [SIGPIC][/SIGPIC]

    b:dirty "I **** rainbows and love everyone"-Longknife b:cute
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited June 2013
    Xx_BeLLa_xX - Harshlands wrote: »
    Cause you think it's normal that some people are stuck and cannot play since over 6 days?
    Those people did nothing bad and get punish and are not able to play for days/week in a 2x time, in a new expansion, I know one of those person play a veno and the time she miss in game equal a pet evolution that she will be late on other people, same with the meridian system and also miss NW and TW. Those people miss all the new stuff for something that is not their fault.

    I know people that got banned for 24 hours for sharing accounts, 24hours for using proxy, 7 days for fake bid in TW and people that do nothing bad cannot play for 5 days and more?

    I do understand that there's a line, but you should understand that it's normal people get frustrated, they wait days/week for something that take 2 seconds to fix.

    It's not players's fault if PWI are greedy on money and only employ 20 students for 14 games, in my country majority of students do work the weekend (and even evening/night), they could got 1-2 persons working the weekend for ticket for in game technical issues like that. (but not for ticket about report violation of the TOS or things like that)



    Cannot work on people that are dead.
    I know users get frustrated. I've been one of those frustrated users. (I've had tickets take anywhere from one to six months to be resolved.) A lot of people though, (like the one I quoted in my post that you quoted), don't understand the basics behind PWE's support system. They don't understand why they aren't getting a response right now. Especially if they've spent oodles of hard-earned money on a bunch of pixels on a screen or in a database.

    I've given alternative fixes, and another user has posted their fix that they got from the Support Staff. If those don't work, send in a ticket. Just be aware that it's going to take time. (A concept that the past couple of generations seem to have trouble with.)

    I'm not saying they have no right to get frustrated, I'm just informing them of the source of their frustration.
    PWE's support system sucks. I've offered to help. They insist on limiting themselves.
    [SIGPIC][/SIGPIC]
  • Starr - Harshlands
    Starr - Harshlands Posts: 331 Arc User
    edited July 2013
    SylenThunder - Sanctuary wrote: »
    The error that shows in this post means that the texture files were unable to load. This is most usually cause by corrupt files, which is usually caused by your antivirus software, but can be caused by other things as well.

    If you submit a ticket, they can move the character. It's not porting to the character, it's just changing the location of the character in the character data sheet.

    Alternatively, the method I posted previously may get you fixed faster. Unless it's the corrupt texture issue, then you need to fix the AV software, and run verify a few times. (Once never fixes it, and twice rarely does.)

    This is what happens when the majority of your tech support staff are college interns that know little about the game and how it works. I would be willing to bet that I'm more familiar with the intricacies of the client and the server than half of the PWE support staff.

    in regards to tech support being overwhelmed with to many games and being college interns...that is PWE's problem not the players. rule #1 in a business is to keep customers happy and coming back to spend more money. if you can't do rule #1 the rest of the rules are irrelevant. also look at the amount of money that PWE takes in annually. they can easily afford more staff without it even making a slight dent in their profits.

    i can't think of any business who would want admit they are providing poor and slow service on purpose. and by your reasoning they are making that choice.
    the good Starr

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