Nation Wars Crash Issue

v4liance
v4liance Posts: 579 Arc User
edited October 2013 in Nation Wars
Hey everyone,

We're aware of the issues regarding mass disconnections during NW, as well as players being unable to participate during NW.

At this point, we believe we've determined that the problem is related to our server hardware in our East Coast datacenter, and we are in the process of upgrading that hardware.

I am so sorry for these interruptions; I know how important Nation Wars is each week, and the engineers and PWI Team are working as fast as possible to fix this.

I will keep you posted as I learn more.

- Val
v4liance wrote: »
Posted on 12-17-2012, 6:53 PM.

Quick update:

So, our devs think they've found a disconnecting issue and found a way to fix it. We're not 100% sure it's the same issue related to the mass disconnections, but hopefully it'll help!

We're still working on upgrading the server hardware.

Again, I apologize for these issues, but we're doing our best to fix them. I'll post more info as I learn more.

- Val

UPDATE: This fix will be pushed out with our next content update, so unfortunately, it will be a little while before it goes live.
Post edited by v4liance on
«134

Comments

  • Eoria - Harshlands
    Eoria - Harshlands Posts: 6,118 Arc User
    edited December 2012
    Well, thanks for finding out the problem. o.o;;
    [SIGPIC][/SIGPIC]

    "subtraction has the butt of an angel" - Paulrogers
    I <3 Subtraction.
    /blatant sig copy is blatant

    105/105/105 obtained! b:cute
  • RunningTiger - Dreamweaver
    RunningTiger - Dreamweaver Posts: 243 Arc User
    edited December 2012
    Knowing how important it is and that we spent real money on charms and such, will you guys consider some free tokens or something?
  • Zsw - Dreamweaver
    Zsw - Dreamweaver Posts: 1,087 Arc User
    edited December 2012
    Glad that you guys are looking into it. Thanks for the update!
    Zsw -104 Sage Assassin
    TehZsw - 100 Demon Archer


    All Luck No Skillz PvPer: youtube.com/user/zsw007
  • FluffyRoar - Heavens Tear
    FluffyRoar - Heavens Tear Posts: 103 Arc User
    edited December 2012
    Knowing how important it is and that we spent real money on charms and such, will you guys consider some free tokens or something?

    That would cause client instability.
    Just getting ready for Christmas.

    [SIGPIC]http://sphotos-d.ak.fbcdn.net/hphotos-ak-ash4/380628_10151323310608254_645628187_n.jpg[/SIGPIC]

    I post pictures of myself in every post I make. Maybe it's in relation to what I'm talking about, maybe it's just a random picture of me showing off. Who knows!
  • OontzOontz - Dreamweaver
    OontzOontz - Dreamweaver Posts: 782 Arc User
    edited December 2012
    That would cause client instability.

    So it's pretty safe then.
    [SIGPIC][/SIGPIC]
  • Alex_Gantz - Dreamweaver
    Alex_Gantz - Dreamweaver Posts: 468 Arc User
    edited December 2012
    So... you are aware how important Nation Wars is each week... So.. pls change the f******* time so everyone can take part of it... lmao .. like if Mr. v4liance even care about this or even read the comments... b:surrender
  • SunDownXIII - Dreamweaver
    SunDownXIII - Dreamweaver Posts: 250 Arc User
    edited December 2012
    Well I'm a bit upset. I wasted 2hrs in nw (light) was in many battles with victories assisted team mates in winning those battle had a decent amount of points and even after winning I was told I had 0 tokens. Last we I didn't do as good and my side lost and I still got 19 tokens, not sure if the crash had something to do with this result.
    101/101/102
    [SIGPIC][/SIGPIC]
    Also run around as a R1 seeker named WildFireXIII b:chuckle and now as a Stormbringer named xGrimStormxX, and no I'm not Grim from Kindred
  • Oishii - Dreamweaver
    Oishii - Dreamweaver Posts: 243 Arc User
    edited December 2012
    I guess its a good thing that i missed it this week and couldnt make it. Glad you guys are keeping us updated.
  • skaitavia
    skaitavia Posts: 1 Arc User
    edited December 2012
    That was the first NW I crashed and couldn't force log myself for a good 5-10 minutes D:.

    Great to know the problem and that it's being worked on Val!
  • KingCrash - Dreamweaver
    KingCrash - Dreamweaver Posts: 702 Arc User
    edited December 2012
    There's a lot of stuff on you guy's end that seems to need upgrading.
  • Artymis - Dreamweaver
    Artymis - Dreamweaver Posts: 35 Arc User
    edited December 2012
    Well I'm a bit upset. I wasted 2hrs in nw (light) was in many battles with victories assisted team mates in winning those battle had a decent amount of points and even after winning I was told I had 0 tokens. Last we I didn't do as good and my side lost and I still got 19 tokens, not sure if the crash had something to do with this result.

    i don't mean to come off like a braggart and i am sorry you only got 19 tokens but i was also in light and i did receive more than usual, kinda odd i think. there is someone in my faction who keeps saying she always gets 0 tokens so i am also unsure of why she always gets 0 D:

    - - - - -

    i almost sent a ticket earlier because dreamweaver was really unhappy and when it happened, i wasn't sure if the maps would reset or if we would get tokens or anything at all so that was kinda scary. i mean, i'm not really in a complaining mood now since i got a nice amount of tokens so the only thing i think i can complain about is that when it happened, i was having too much fun ganking with tempest archers like senel and baby (^_~) and then everyone froze in place and it was like nooooo!!! but i think so long as things will be resolved, hopefully by sunday (understand if not), then it isn't the end of the world ^_^

    maybe this isn't the place to say it since i guess most posts here are gonna be like ragey (maybe? :D) but nw gave me a desire to play hardcore again so i'm glad that this is being taken care of efficiently ^_^

    edit: also for some reason, the force log is broken :< maybe because i am only playing in windows but before the new expansion this was never an issue! also maybe to reduce lag at the end in north arch, maybe it is best to port people out where they initially ported in? :p idk, just a thought!
  • Breannak - Raging Tide
    Breannak - Raging Tide Posts: 642 Arc User
    edited December 2012
    @Reply only to KingCrash

    lol
  • Aowenn - Archosaur
    Aowenn - Archosaur Posts: 161 Arc User
    edited December 2012
    Well the ONLY time i have lag issues is 24 hours before Nation Wars starts. Any other time, it's fine

    Actually hit over 10k ping during the Nations War & i actually counted how long it took me to actually hit someone.....................38 seconds


    Pathetic PWE, and you wonder why your getting a bad rep just lately
  • Massad - Harshlands
    Massad - Harshlands Posts: 360 Arc User
    edited December 2012
    Umm... This did start when you turned snow on I believe... And people were crashing frequently when nw was first introduced due to the increase in server population during that time. So in theory nw causes a massive server strain in its own right then you couple that with snow which lags and crashes many peoples computers by itself... Might I suggest turning the snow off during nw times in the very least

    It gets laggy even for me and I can stand in west or attend a tw with graphics set on max with no lag... And I crash if I stand in north before or immediately following nw...

    I know thats not a long term fix I am merely suggessting it as a short term until you solve the major hardware fix you are working on.
    [SIGPIC][/SIGPIC]Other names include but not limited to LOKl_ _ClRCE_, _AnGeal_
  • opkossy
    opkossy Posts: 11,177 Community Moderator
    edited December 2012
    Snow was turned on this week and it started last week.

    So no, it's not the snow or snowmen.
    (Insert fancy image here)
    image
  • Maelael - Heavens Tear
    Maelael - Heavens Tear Posts: 1,497 Arc User
    edited December 2012
    Half our team crashed when we went to enter. This was not the case two weeks ago, some of the same people too. They can't force log in, and usually have to shut down the client to get back in - and that did not work fully for a few, they still had to wait.

    All of them were from overseas too. I'm guessing coincidence on that though.
    pwcalc.com/bb6fc16982637a5c / pwcalc.com/28948ee5778526f5
  • Heartz - Dreamweaver
    Heartz - Dreamweaver Posts: 422 Arc User
    edited December 2012
    Half our team crashed when we went to enter. This was not the case two weeks ago, some of the same people too. They can't force log in, and usually have to shut down the client to get back in - and that did not work fully for a few, they still had to wait.

    All of them were from overseas too. I'm guessing coincidence on that though.


    the client crash bug report will be the memory issue, and might be the snow as it take a bit more ram then.. people that got that thingy bubbles posted weeks ago is not crashing anymore tho, just sadly gms removed the thread about it, because it being 3rd party software-fix. the problem during NW was something else.
    105 - 105 - 105 (14th march 2014)

    Join date: November 2008 - HT.
  • condo2009
    condo2009 Posts: 406 Arc User
    edited December 2012
    OPKossy wrote: »
    Snow was turned on this week and it started last week.

    So no, it's not the snow or snowmen.

    snow was turned on LAST week, Snowmen were added THIS week.
  • _Thia_ - Dreamweaver
    _Thia_ - Dreamweaver Posts: 187 Arc User
    edited December 2012
    Not only i could not play for over 20 minutes, I didnt receive any tokens. The message said I didnt win any battles, wish is false, in fact i made the same average points as always, maybe a bit less because of the time i didnt play, when the map came back we still won 2 battles. Why didnt i get any rewards?
    [SIGPIC][/SIGPIC]
  • SunDownXIII - Dreamweaver
    SunDownXIII - Dreamweaver Posts: 250 Arc User
    edited December 2012
    I was in 6 victories this week compared to last week's 2 where I was getting getting ganked left and right. Even before crashed light was in 2nd place. I was very happy because if the week before I got 19 while honestly not doing much this week I was gonna get over that for sure. Well 0 was not the number I wanted to see.
    101/101/102
    [SIGPIC][/SIGPIC]
    Also run around as a R1 seeker named WildFireXIII b:chuckle and now as a Stormbringer named xGrimStormxX, and no I'm not Grim from Kindred
  • _Thia_ - Dreamweaver
    _Thia_ - Dreamweaver Posts: 187 Arc User
    edited December 2012
    This game is glitched left and right and everytime they try to implement something new it usually messes up. As for *looking into it* pwi wise usually means * meh*.
    [SIGPIC][/SIGPIC]
  • Channman - Lost City
    Channman - Lost City Posts: 491 Arc User
    edited December 2012
    damn they said there working on a fix why do you people always freaking cry. YOu cry about the crash they say there working on it so you still cry about it.. Then instead of making a new thread you cry about other problems, just be happy there working on fixing the crash issue. To the sin crying about the time change go play another sever thats more on your time... I live on the east coast and play a west coast city so im up after 1 am get over it. If you live over seas theres a sever for you b:bye
  • DaRkYuYo - Dreamweaver
    DaRkYuYo - Dreamweaver Posts: 110 Arc User
    edited December 2012
    Not sure i did get a few more tokens than average but not by much then again i did get a few flags and killed a few flag carriers after dc so my score must have been higher than most

    >i think with the crash either the scores reset for some or all
    so those who didnt get any tokens probably didnt do much after dc compared to R9's and others high lvls

    when NW finally resumed
    a friend had 2k score and got 0
    but probably that wasnt a realistic score since i believe it reset

    >i think the amount of time you cant Force log after a DC involves the time the battle has left but i havent test it yet

    another possibility is that those who got 0 could have been in the territories that where stuck frozen but then again who knows b:surrender
    b:chuckleb:pleasedb:laugh
    beer and cigs makes me play pwi even more :D
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  • SunDownXIII - Dreamweaver
    SunDownXIII - Dreamweaver Posts: 250 Arc User
    edited December 2012
    Yes after reset only had one victory. So that explains the scores. Makes sense. Reason why tons of people got a **** load of tokens since a lot of the other people technically didn't do anything.
    101/101/102
    [SIGPIC][/SIGPIC]
    Also run around as a R1 seeker named WildFireXIII b:chuckle and now as a Stormbringer named xGrimStormxX, and no I'm not Grim from Kindred
  • anita69
    anita69 Posts: 0 Arc User
    edited December 2012
    damn they said there working on a fix why do you people always freaking cry. YOu cry about the crash they say there working on it so you still cry about it.. Then instead of making a new thread you cry about other problems, just be happy there working on fixing the crash issue. To the sin crying about the time change go play another sever thats more on your time... I live on the east coast and play a west coast city so im up after 1 am get over it. If you live over seas theres a sever for you b:bye

    I was under the impression that a forum about a game is made basically to discuss game issues, the crash was an issue and obviously it was expected the players post their comcerns here in hope of some feedback. Its not those playerss that annoy me, its players like you who dont have any kind of critical judgement and come here to **** rainbows.
  • xxxdojaxxx
    xxxdojaxxx Posts: 0 Arc User
    edited December 2012
    I had 3800 points and more kills then my wife and I got nothing and she got 44. I spent 2 hours kill people to get nothing. And a friend that was in my party had 2800 and still got 26 tokens. why did I get nothing. It wasted my time doing it to get nothing.
  • Spinner_ - Sanctuary
    Spinner_ - Sanctuary Posts: 23 Arc User
    edited December 2012
    Just a heads up... Snowmen was implemented on all servers not just the East Coast and there is nothing wrong with West Coast Servers.

    So it's clearly only an East Coast Issue so don't blame the snowmen. b:chuckle
  • _Thia_ - Dreamweaver
    _Thia_ - Dreamweaver Posts: 187 Arc User
    edited December 2012
    I sent a ticket 2 days ago and didnt get any kind of answer yet.
    [SIGPIC][/SIGPIC]
  • Chigenkaiona - Dreamweaver
    Chigenkaiona - Dreamweaver Posts: 756 Arc User
    edited December 2012
    Well I'm a bit upset. I wasted 2hrs in nw (light) was in many battles with victories assisted team mates in winning those battle had a decent amount of points and even after winning I was told I had 0 tokens. Last we I didn't do as good and my side lost and I still got 19 tokens, not sure if the crash had something to do with this result.

    Are you serious!? I get average 1900 contri if I'm lucky on my sin and get around 30 tokens average despite win or lost land. Don't see how people get 0.
  • FluffyRoar - Heavens Tear
    FluffyRoar - Heavens Tear Posts: 103 Arc User
    edited December 2012
    Are you serious!? I get average 1900 contri if I'm lucky on my sin and get around 30 tokens average despite win or lost land. Don't see how people get 0.

    Considering the minimum amount of contribution needed to get any points is 3000, yea, good job being "smart"!
    Just getting ready for Christmas.

    [SIGPIC]http://sphotos-d.ak.fbcdn.net/hphotos-ak-ash4/380628_10151323310608254_645628187_n.jpg[/SIGPIC]

    I post pictures of myself in every post I make. Maybe it's in relation to what I'm talking about, maybe it's just a random picture of me showing off. Who knows!