Can't connect to the server

Im having same problem tried all servers im on a speed is 54.0mbps (im sat vertually next to my modem), my isp is vergin media
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Home>tracert pwieast2.perfectworld.com

Tracing route to pwieast2.perfectworld.com [74.201.183.27]
over a maximum of 30 hops:

1 8 ms 7 ms 10 ms 10.147.224.1
2 10 ms 9 ms 7 ms leed-core-2b-ae3-2584.network.virginmedia.net [8
2.15.94.141]
3 14 ms 6 ms 81 ms leed-bb-1b-ae9-0.network.virginmedia.net [213.10
5.159.253]
4 9 ms 41 ms 10 ms leed-bb-1a-ae0-0.network.virginmedia.net [62.253
.187.185]
5 19 ms 13 ms 14 ms tcl3-ic-1-ae0-0.network.virginmedia.net [212.43.
163.198]
6 14 ms 30 ms 14 ms ldn-b2-link.telia.net [213.248.93.69]
7 15 ms 13 ms 13 ms ldn-bb2-link.telia.net [80.91.250.229]
8 83 ms 86 ms 84 ms nyk-bb2-link.telia.net [213.155.133.7]
9 84 ms 83 ms 83 ms nyk-b5-link.telia.net [213.155.130.245]
10 85 ms 113 ms 85 ms internap-ic-140146-nyk-b5.c.telia.net [213.248.8
1.150]
11 84 ms 98 ms 85 ms border1.pc2-bbnet2.nyj001.pnap.net [216.52.95.73
]
(was that what its ment to look like as i have absolutly no idea)
and would it be something to do with the fact that im updating all the drivers on my laptop and the fact them only about half way through them (got like 24 still to go)

Your trace is clean, so it's more likely that there's something on your system preventing the client from getting through on the port. )Usually the firewall). Finish your updates, reboot, and try again. if it still doesn't work, then check that elementclient.exe is allowed in your firewall rules.

Im having the same problem:
Got a dc after a bit of playing, after that i was unable to log in again.
The US East and Europe servers dont give me any trouble at all when it comes to connecting, but all of the West ones give me a timeout after 20 secs and the message unable to connect to server

Please restart your PC and network hardware.

You must be on a Windows Admin account, or have Run as Admin access to be able to download, install, update, and run the game.

You can try adding the game folder/files to your exceptions list in your antivirus and firewall software. Please see the help menu or support website for the software that you use if you aren't sure how to do it.

At your own risk, you may have to disable your antivirus, firewall, and other security software temporarily while you download, install, update, login to, and play the game. Sometimes the security software will block it no matter what you try or even if you try to add exceptions for the game files in your security software.

You may also have to disable, shut down, uninstall, or disable any: torrent, keyboard/mouse, web browser toolbars, video/screen capture, gamepad/input device, multimedia, Instant Messaging, voice over IP, web browser games, other games software applications before downloading, installing, updating, logging into, and playing the game. Basically shut down all non-essential programs.

Stop any processes that may be interfering with the networking and causing issues with your connection.

After you get the game updated and get in game, you can uninstall Pando Media Booster or shut it down (PMB.exe in Windows Task Manager) if you start getting unusual lag spikes, system resource problems, bandwidth issues, or other network issues.

Try this out first if the problem still occurs then post it with more details !

ok, did everything that i found on EVERY forum related to this stuff. Seems like most of the problem occurs in us servers east. I even uninstalled ALL ani-virus and firewall software and did a manual freeze of all windows based firewall software. All patchers and client set as admin auto runs. WOuld be nice to see a real reason where an answer is found. and i do understand that if EVERYONE isnt disconnected then its not a server issue BUT almost everyone i play with on the east server is getting dc EVERY TIME they play. hmmmmm. anyone come up with a real answer yet? Maybe one of the companies you pay to rout us to your servers is failing? anything. Tired of spending real money at crazy low exchange rates and cant even play.b:sad

I'm having the same problem as the 1st post, no server info and ping, no server connects at all.
tried to add a rule my firewall and nothing really worked
added my trace route info right below
Thx !



Tracing route to pwieast1.perfectworld.com [74.201.183.19]
over a maximum of 30 hops:

1 1 ms 9 ms <1 ms brimcacedsi003.net.eds.com [148.91.202.1]
2 <1 ms <1 ms <1 ms 148.91.200.193
3 <1 ms <1 ms <1 ms 148.91.200.117
4 1 ms <1 ms 1 ms 148.91.189.217
5 <1 ms <1 ms <1 ms 148.91.71.97
6 <1 ms <1 ms <1 ms 148.91.71.98
7 <1 ms <1 ms <1 ms 148.91.71.97
8 <1 ms <1 ms <1 ms 148.91.71.98
9 <1 ms <1 ms <1 ms 148.91.71.97
10 <1 ms <1 ms <1 ms 148.91.71.98
11 <1 ms <1 ms <1 ms 148.91.71.97
12 47 ms 155 ms 4 ms 148.91.71.98
13 <1 ms <1 ms <1 ms 148.91.71.97
14 1 ms 1 ms 1 ms 148.91.71.98
15 1 ms <1 ms <1 ms 148.91.71.97
16 1 ms 1 ms 1 ms 148.91.71.98
17 1 ms 1 ms 1 ms 148.91.71.97
18 1 ms 1 ms 1 ms 148.91.71.98
19 1 ms 1 ms 1 ms 148.91.71.97
20 1 ms 1 ms 1 ms 148.91.71.98
21 1 ms 1 ms 1 ms 148.91.71.97
22 1 ms 1 ms 1 ms 148.91.71.98
23 1 ms 1 ms 1 ms 148.91.71.97
24 1 ms 1 ms 1 ms 148.91.71.98
25 1 ms 1 ms 1 ms 148.91.71.97
26 1 ms 1 ms 1 ms 148.91.71.98
27 1 ms 1 ms 2 ms 148.91.71.97
28 1 ms 1 ms 1 ms 148.91.71.98
29 1 ms 1 ms 1 ms 148.91.71.97
30 1 ms 1 ms 1 ms 148.91.71.98

Trace complete.

2 123 ms 48 ms 49 ms gw1-fowlerville.mi.fnw.us [76.221.244.1]
3 77 ms 99 ms 88 ms 12.116.66.89
4 98 ms 99 ms 103 ms cr82.dtrmi.ip.att.net [12.122.102.90]
5 104 ms 118 ms 103 ms cr1.cl2oh.ip.att.net [12.123.139.153]
6 103 ms 103 ms 95 ms cr2.cl2oh.ip.att.net [12.122.2.126]
7 118 ms 124 ms 123 ms cr2.phlpa.ip.att.net [12.122.2.210]
8 113 ms 123 ms 109 ms cr1.phlpa.ip.att.net [12.122.3.225]
9 138 ms 138 ms 164 ms cr1.n54ny.ip.att.net [12.122.5.241]
10 157 ms 155 ms 142 ms gar14.n54ny.ip.att.net [12.122.105.25]
11 * * * Request timed out.
12 185 ms 154 ms 164 ms border1.pc1-bbnet1.nyj001.pnap.net [216.52.95.9]

13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 *