Does Pw need to fix their response system?
Vanflyheight - Heavens Tear
Posts: 420 Arc User
Well just like the title says, does pw really need to improve on their response system when it comes to sending in tickets?
Right now im takin this opportunity to write on here bout the recent scam website that hit heavens tear server last weekend. I got pmed by a friend who gave me the scammed site and it was on accident that i got suckered into it. later on i found out that another friend on one of my alts also pmed me bout the site. well i went onto the site and put in my account info on accident not knowing it was a scam and lost 2 flyers. one on my bm the other on my cleric and so id like to see pw either reimburse me for this or somehow replace the two flyers since this was an accident on my part. plus i havent give out my account info since i first started playing here bout 3 yrs ago. So i sent a ticket in bout this and all i get is a reply on that my pc needs to be scanned for viruses/spyware, and to make a new password. To me that qualifies as being unfair and also not giving a correct reply to this current situation. plus i think pw needs to fix their response system for when things happen on accident compared to just do it on purpose. Ofc we all will get curious bout somethin that we can get but how the situation is handled when our curiousity breaks down is another. So im hopin that pw will work to improve on this in the future which im not holdin my breathe that they will. just that somethings need to fixed in a better way than puttin it on the user as the one at fault.
Right now im takin this opportunity to write on here bout the recent scam website that hit heavens tear server last weekend. I got pmed by a friend who gave me the scammed site and it was on accident that i got suckered into it. later on i found out that another friend on one of my alts also pmed me bout the site. well i went onto the site and put in my account info on accident not knowing it was a scam and lost 2 flyers. one on my bm the other on my cleric and so id like to see pw either reimburse me for this or somehow replace the two flyers since this was an accident on my part. plus i havent give out my account info since i first started playing here bout 3 yrs ago. So i sent a ticket in bout this and all i get is a reply on that my pc needs to be scanned for viruses/spyware, and to make a new password. To me that qualifies as being unfair and also not giving a correct reply to this current situation. plus i think pw needs to fix their response system for when things happen on accident compared to just do it on purpose. Ofc we all will get curious bout somethin that we can get but how the situation is handled when our curiousity breaks down is another. So im hopin that pw will work to improve on this in the future which im not holdin my breathe that they will. just that somethings need to fixed in a better way than puttin it on the user as the one at fault.
The Sure Shot that Flies Straight
Tiduswarrior Demon 101 (Main), Vanflyheight 100 (Demon RB2), SasukeZx 95 (Demon), Leobeastking 90s (Sage), Swiftterror 80s, AquaStriker 99 (Sage)
2nd Acc: BlademageX 88, RazorFalcon 89, RavenwingZ 79, Veilpor 73, TidalLight 30, SythrilZ 64, Stormthril 64
Tiduswarrior Demon 101 (Main), Vanflyheight 100 (Demon RB2), SasukeZx 95 (Demon), Leobeastking 90s (Sage), Swiftterror 80s, AquaStriker 99 (Sage)
2nd Acc: BlademageX 88, RazorFalcon 89, RavenwingZ 79, Veilpor 73, TidalLight 30, SythrilZ 64, Stormthril 64
Post edited by Vanflyheight - Heavens Tear on
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Comments
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YES it needs to be improved upon greatly.
But you will always first get a generic response. Then complete the steps in that response and reply that you have and continue with that ticket. Never send in multiples or you just keep getting bumped down to the bottom which sucks.
Rarely do they return lost items, but its always possible if they catch it early enough. I figure if they can take care of it and the item hasn't exchanged hands too many times they will. Honestly i have noticed CSers get better service. Which i guess is to be expected, but its highly unprofessional. This is a free to play game. If they want to retain free players they need to do something about how they treat 'em.0 -
Speaking as someone doing support; interacting with customers, on a GOOD day is:
"Hi, we did X. Y happened. Expected Z. how do we do it?"
"That's funny, Z should have happened. Can you check incredibly obvious thing a? And did you do X?"
"Oh, yeah, we didn't actually do X. our fault."
On a medium day, it's:
"Hi! Your table looks great with our fruit bowl, but we were wondering, could we put a cat on it?"
"Uh, sure, I guess. A cat is well within our tables carrying capacity. You might want to watch out for claw marks."
"ANGRY! Your table collapsed when we put our cat on it! What are you going to do to fix it."
{much back and forth}
"Wait... your saying your 'cat' is an ELEPHANT? Yeah, that would be the problem. Did you try putting a cat on the table, like I said you could?"
Anyway, yeah. First line support is deliberately there to weed out the stupid questions, and yes, there's a checklist to go through, and it fixes 99% of the problems.0 -
Vanflyheight - Heavens Tear wrote: »Well just like the title says, does pw really need to improve on their response system when it comes to sending in tickets?
Right now im takin this opportunity to write on here bout the recent scam website that hit heavens tear server last weekend. I got pmed by a friend who gave me the scammed site and it was on accident that i got suckered into it. later on i found out that another friend on one of my alts also pmed me bout the site. well i went onto the site and put in my account info on accident not knowing it was a scam and lost 2 flyers. one on my bm the other on my cleric and so id like to see pw either reimburse me for this or somehow replace the two flyers since this was an accident on my part. plus i havent give out my account info since i first started playing here bout 3 yrs ago. So i sent a ticket in bout this and all i get is a reply on that my pc needs to be scanned for viruses/spyware, and to make a new password. To me that qualifies as being unfair and also not giving a correct reply to this current situation. plus i think pw needs to fix their response system for when things happen on accident compared to just do it on purpose. Ofc we all will get curious bout somethin that we can get but how the situation is handled when our curiousity breaks down is another. So im hopin that pw will work to improve on this in the future which im not holdin my breathe that they will. just that somethings need to fixed in a better way than puttin it on the user as the one at fault.
..not trying to defend PWE because they do take their sweet long time to response,
but if I got 983745 tickets everyday and the content is like your writing, I'll be nerdrage too and only read the first sentence..
/wallotexteyesbleeding[SIGPIC][/SIGPIC]0 -
I understand that it really sucks to lose the flyers, I'm sure you spent money getting them, and losing anything from a personal account must really feel terrible.
But you have to understand that it's not Perfect World (the company) fault, nor is it their responsibility to reimburse items that were taken from your account after you shared your account information on a scam website. Especially when there have been multiple warnings over the past months against those scam websites.
It's your responsibility to practice common sense when someone asks for your account details, username, password, email etc. Check on the forums first and see what the response is. It's very likely that the friends who linked you to the website fell for the scams themselves, and the scammer is using their accounts to spread the word about it.
Definitely report the website, and the accounts that linked you to it for further investigation.
Like it was said in a previous post, rarely does PWE reimburse people for their lost items, except for very rare occasions, but you can't expect them to do it in your case.
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sig winner: neoyoshi0 -
Vanflyheight - Heavens Tear wrote: »I got pmed by a friend who gave me the scammed site and it was on accident that i got suckered into it. later on i found out that another friend on one of my alts also pmed me bout the site. well i went onto the site and put in my account info on accident not knowing it was a scam and lost 2 flyers. one on my bm the other on my cleric and so id like to see pw either reimburse me for this or somehow replace the two flyers since this was an accident on my part. plus i havent give out my account info since i first started playing here bout 3 yrs ago.
can you define "accident"? it doesn't seem like you know what the word means, or you dont feel like you should take responsibility for your own actions. I got several PMs, mails, and chat boxes about a free gold site too, but im not a greedy moron who thinks that people are breaking their own necks to give me free stuff with no strings attached.
what do you want? a prize for only doing something you shouldn't do once? I havent given my banking information to any nigerian princes since the last time i did.
i havent smoked any crack since the last time i did.
i haven't robbed any liquor stores besides that one time.
you made a stupid choice, you got ripped off, it was your fault for exposing yourself to getting ripped off. Learn from your mistake, and dont make that stupid choice again. It sucks that there are people that rip off other people, but that doesnt mean you arent responsible for yourself.[SIGPIC][/SIGPIC]0 -
SashaGray - Heavens Tear wrote: »you made a stupid choice, you got ripped off, it was your fault for exposing yourself to getting ripped off. Learn from your mistake, and dont make that stupid choice again. It sucks that there are people that rip off other people, but that doesnt mean you arent responsible for yourself.
This.
Seriously why do people blame PWI for having to put up with their idiocy? There's no 'free stuff'. Use common sense and figure out it's a scam.[SIGPIC][/SIGPIC]0 -
Yes, besides it taking way to long for them to respond there are several other issues wrong with it. For example the lack of looking into the problem itself, they just send basic responses or blame the player. This is very offending to any player, no exceptions to that. Another issue is that what ever your problem is, the PWI crew does not often see any problem at all. Nor try to fix the problem.
I been hearing some people got simply banned because they dared to ask specific questions about why the PWI crew act the way they do (contents like greed, not being interrested in their users, not wanting to offer a decend customer service and such). If this is true? Well I can not verify the stories about this, but if it is indeed true it is VERY bad for the company and any game they produce.0 -
i agree with viteka and sashagray. +42you only purge once #yopo0
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While I agree with the above posters about the direct situation, the basic question is valid. The response system PWI has is beyond pathetic.[SIGPIC][/SIGPIC]
Thanks for the sig Ophida
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While the response system could use some work.... it's also true that things like the OP described take such a large precedence it's kinda sad. People should be taking responsibility for their actions instead of expecting PWI to babysit them.0
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do you know what is worse ?
Being AFK and than see the game *you have been booted or sth*
WTF
after a proccess of not worth mentioning **** logging back on your acc to see that every item that was tradable is gone and all your spirit made into phail genies.
*sends ticet if there is sth that can be done abt the lost items*
*gets reply*
sth like "We cant do anything abt it because the items were legitimately traded we do not care if you were using the account or sb has "**** it" . Deal with it. We'll do anything possible to punish the bad guy. *** your items "[SIGPIC]http://pwi-forum.perfectworld.com/image.php?type=sigpic&userid=15081871001&dateline=1339865979[/SIGPIC]
They see me trollin`
They hatin`
Patrolling they tryin` to catch me writin` dirty
Tryin to catch me writin` dirty X4
My music so loud
I'm flamin`0 -
SashaGray - Heavens Tear wrote: »can you define "accident"? it doesn't seem like you know what the word means, or you dont feel like you should take responsibility for your own actions. I got several PMs, mails, and chat boxes about a free gold site too, but im not a greedy moron who thinks that people are breaking their own necks to give me free stuff with no strings attached.
what do you want? a prize for only doing something you shouldn't do once? I havent given my banking information to any nigerian princes since the last time i did.
i havent smoked any crack since the last time i did.
i haven't robbed any liquor stores besides that one time.
you made a stupid choice, you got ripped off, it was your fault for exposing yourself to getting ripped off. Learn from your mistake, and dont make that stupid choice again. It sucks that there are people that rip off other people, but that doesnt mean you arent responsible for yourself.
Well im not someone who looks on forums every 5mins to 3hrs just to check for current news. plus it is maybe you who dont understand what accident means since your such a numbskull to understand the meaning of the word. I dont have to explain myself to you on this since i dont give out my own account info at all to anyone. so why dont you just shut up and go back to your own little closet.ChaoticShelly wrote: »I understand that it really sucks to lose the flyers, I'm sure you spent money getting them, and losing anything from a personal account must really feel terrible.
But you have to understand that it's not Perfect World (the company) fault, nor is it their responsibility to reimburse items that were taken from your account after you shared your account information on a scam website. Especially when there have been multiple warnings over the past months against those scam websites.
It's your responsibility to practice common sense when someone asks for your account details, username, password, email etc. Check on the forums first and see what the response is. It's very likely that the friends who linked you to the website fell for the scams themselves, and the scammer is using their accounts to spread the word about it.
Definitely report the website, and the accounts that linked you to it for further investigation.
Like it was said in a previous post, rarely does PWE reimburse people for their lost items, except for very rare occasions, but you can't expect them to do it in your case.
I checked the website a day later and it was offline/dead. plus i think pwe should do some reimbursing or replacing depending on the situation of the ticket sent. yea i can understand that someone who does this alot should learn a lesson but what bout those that dont get suckered into scams and end up losing somethin in the process who end up on the scammers target list? something should be done bout players who fall for things on a first time basis. I still do think that pwe should do somethin bout their response system since the only reply i got was this "clean your pc of any and all virus/spyware, make a new password and continue playing" yeah like that should help plus ive already did a pc scan and all is in the clear. so someone should think that this calls for a reimbursement or replacement of the stolen items. Does anyone think that pwe should be like an insurance company that keeps its backdoor secured even when things get nasty or hairy?The Sure Shot that Flies Straight
Tiduswarrior Demon 101 (Main), Vanflyheight 100 (Demon RB2), SasukeZx 95 (Demon), Leobeastking 90s (Sage), Swiftterror 80s, AquaStriker 99 (Sage)
2nd Acc: BlademageX 88, RazorFalcon 89, RavenwingZ 79, Veilpor 73, TidalLight 30, SythrilZ 64, Stormthril 640 -
So wait... you fail at the basics of safekeeping and are blaming the company for that?
It's common sense that you should not enter your login information on any site that is not PWI. And you should be able to tell that by the URL, as all the official URLs have .perfectworld.com in them.
The problem with "reimbursing" people who get scammed is simple: Actually bringing back the original copy of the item is often impossible, which means the only option is to spawn a new copy. Now, make this into an account full of prized items and have it happen to dozens or hundreds of people. That'll cause quite some tremors in the market. Especially because it's not necessarily even possible for PWE to verify that you lost the items, as if someone else logged into your account and traded them, it could just be you trying to scam PWE for freebies. Repeat that over with dozens of people and it just becomes more practical to ignore them.
Also note: Your login information is your responsibility. You cannot blame PWE because it was you who logged into a non-PWI site. It takes a mere glance to identify a scam site, so you cannot really argue that point either. PWE obviously does not take any responsibility for what happens when you use your login information for anything other than logging into the game and the official PWE site.I am Olba. Not Ol, not Baze nor Blaze. And even less would I go by Olblaze. Please, take a second to read a person's username.
If you see b:cute be sure to take a second, calm look at anything I said.0 -
Vanflyheight - Heavens Tear wrote: »i dont give out my own account info at allVanflyheight - Heavens Tear wrote: »I checked the website a day later and it was offline/dead
wait what?[SIGPIC][/SIGPIC]0 -
Vanflyheight - Heavens Tear wrote: »Well im not someone who looks on forums every 5mins to 3hrs just to check for current news. plus it is maybe you who dont understand what accident means since your such a numbskull to understand the meaning of the word. I dont have to explain myself to you on this since i dont give out my own account info at all to anyone. so why dont you just shut up and go back to your own little closet.
Are you serious??? YOU went to that webpage. No one put a gun to your dumb brainless head ordering you to do so.
YOU gave out your account info to the phlishing site. Why?? Because YOU were dumb enough to think that PWI would give you gold for free. What surprises me even more is that you said you played this game for three years.....
Why don't you get smart and wake up instead of trying to blame others for your own enormous stupidity and yet you are arrogant enough to demand that you get reimbursed.
Just........LOL0 -
SashaGray - Heavens Tear wrote: »can you define "accident"? it doesn't seem like you know what the word means, or you dont feel like you should take responsibility for your own actions. I got several PMs, mails, and chat boxes about a free gold site too, but im not a greedy moron who thinks that people are breaking their own necks to give me free stuff with no strings attached.
what do you want? a prize for only doing something you shouldn't do once? I havent given my banking information to any nigerian princes since the last time i did.
i havent smoked any crack since the last time i did.
i haven't robbed any liquor stores besides that one time.
you made a stupid choice, you got ripped off, it was your fault for exposing yourself to getting ripped off. Learn from your mistake, and dont make that stupid choice again. It sucks that there are people that rip off other people, but that doesnt mean you arent responsible for yourself.
Y would u say that have no no dam compassion for ppl that have no fin idea on bad scam that are onm pwi website It is not there fault that these scams are on the offical website and these ppl should not be condemed u need to grow to Humbleness and compassion YESH0 -
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MyuMyu - Harshlands wrote: »now I understand why people like you can get scammed.
/facepalm
now i get the idea on how cold players and pwe can be when they wouldnt knw a bad site from a good one especially for someone who doesnt knw a bad one from a good one.
FacepalmThe Sure Shot that Flies Straight
Tiduswarrior Demon 101 (Main), Vanflyheight 100 (Demon RB2), SasukeZx 95 (Demon), Leobeastking 90s (Sage), Swiftterror 80s, AquaStriker 99 (Sage)
2nd Acc: BlademageX 88, RazorFalcon 89, RavenwingZ 79, Veilpor 73, TidalLight 30, SythrilZ 64, Stormthril 640 -
Y would u say that have no no dam compassion for ppl that have no fin idea on bad scam that are onm pwi website It is not there fault that these scams are on the offical website and these ppl should not be condemed u need to grow to Humbleness and compassion YESH
Hint: No, the scams are not on the official site.I am Olba. Not Ol, not Baze nor Blaze. And even less would I go by Olblaze. Please, take a second to read a person's username.
If you see b:cute be sure to take a second, calm look at anything I said.0 -
MyuMyu - Harshlands wrote: »now I understand why people like you can get scammed.
/facepalm
u need to also grow some fin humbleness and empathy for what ur saying if this was u that got licked by the scammer u would not be a dam fin Happy Camper. and yes it is the fault of pwi to have these scammers on the offical website. they know there should be some kind of safe guard in protecting there clients from these nasty *****.0 -
u need to also grow some fin humbleness and empathy for what ur saying if this was u that got licked by the scammer u would not be a dam fin Happy Camper. and yes it is the fault of pwi to have these scammers on the offical website. they know there should be some kind of safe guard in protecting there clients from these nasty *****.
+95% bingo on the bullseyeThe Sure Shot that Flies Straight
Tiduswarrior Demon 101 (Main), Vanflyheight 100 (Demon RB2), SasukeZx 95 (Demon), Leobeastking 90s (Sage), Swiftterror 80s, AquaStriker 99 (Sage)
2nd Acc: BlademageX 88, RazorFalcon 89, RavenwingZ 79, Veilpor 73, TidalLight 30, SythrilZ 64, Stormthril 640 -
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MyuMyu - Harshlands wrote: »lol #2
either you're ignorant or too proud to admit you cant tell a different between official web or not.
U need to understand that there are fin noobies that do not know this and yes the info about the sammers r on the real website as we text. u need to look for urself and u need to understand that there are ppl that can not tell a scammewr from a non scammer and when it is on the OFFICAL WEBSITE then PWI NEEDS TO HAVE PROTECTION FROM THESE SCAMMERS AND Y WOULD THEY ALLOW THEM ON THEIR SITE. so saying this u need to Hummble to knowledge of that all ppl do not know this YESH grab a knowldge brain0 -
U need to understand that there are fin noobies that do not know this and yes the info about the sammers r on the real website as we text. u need to look for urself and u need to understand that there are ppl that can not tell a scammewr from a non scammer and when it is on the OFFICAL WEBSITE then PWI NEEDS TO HAVE PROTECTION FROM THESE SCAMMERS AND Y WOULD THEY ALLOW THEM ON THEIR SITE. so saying this u need to Hummble to knowledge of that all ppl do not know this YESH grab a knowldge brain
and it's been explained before, greed over "real brain" is good here.
also, to answer your question before, if I got **** over my own stupidity, I'd seriously will laugh at myself for being so stupid.
any more capslock to offer? you wont get any sympathy with that kind of attitude ijs b:bye[SIGPIC][/SIGPIC]0 -
MyuMyu - Harshlands wrote: »and it's been explained before, greed over "real brain" is good here.
also, to answer your question before, if I got **** over my own stupidity, I'd seriously will laugh at myself for being so stupid.
any more capslock to offer? you wont get any sympathy with that kind of attitude ijs b:bye
i have no attatude i am just saying like it is there are ppl that do not understand that there are scammer and believe what they see Specially on the Offical website. in am abit chole that ppl would degrade others about this like this when they DO NOT KNOW SCAMMERS yesh and u do not help the situation either u need to grow a knowledge brain to understand that there are ppl that are new to pwi and thinks these things are true.0 -
gawd, I'm done with you, it's easier to talk with a brick. I get your point, but the way you justify it is just....
good luck in your everything dude.[SIGPIC][/SIGPIC]0 -
not sure if i dont want to live on this planet anymore or make billions out of those idiotsb:shockedyou only purge once #yopo0
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i have no attatude i am just saying like it is there are ppl that do not understand that there are scammer and believe what they see Specially on the Offical website. in am abit chole that ppl would degrade others about this like this when they DO NOT KNOW SCAMMERS yesh and u do not help the situation either u need to grow a knowledge brain to understand that there are ppl that are new to pwi and thinks these things are true.
This is the official forum for PWI. We are on the official website for Perfect World International, which is the very version we play. There are no links on this page leading to a scammer site posted by any Gm or any sort of person with authority that would encourage anyone to visit such a site.
It even states on the top of the fking page to watch out for scammer sites.
I dont know honestly if youre trolling or youre actually simply that fking stupid. As for other people, well if they are too ignorant to read the important announcement its their own fault.
I even seen an in game msg warning players about phlishing sites and not to trust them.
Yet if people are still so stupid to believe they will get free stuff, then they deserve to be scammed and i got no sympathy for them. GROW A BRAIN!0 -
>_> Anyone else notice that all the people raging over being scammed are the same people who have incomprehensible spelling and walls of text? This is why I think PW should require a written essay or at least typing test when people go to join the game. Weed out some of the...intellectually challenged.
Anyway, yes, the ticket system is slow. Yes, there are generic copy and paste replies. But here's something to consider. For every post someone makes in the forums raging about this or that, there are probably five hundred unintelligible tickets sent in. I imagine it takes a very long time to sift through all of that, the lies, false tickets and people demanding free stuff to find a genuine issue.
The answer time isn't the best, but I suppose on average I'm at least satisfied with the ticket system. I mean, when I sent in a multitude of screenshots of a guy following me around in the game, blatantly harassing me, they didn't do anything to him.(Which would have been nice, he was bothering my main for quite a while from alts and the black list is only so big.) But on the other hand, when I married my alt to my friend's main so she could do MQ and we didn't have the option to turn in for rewards after we got 100K contribution the person responding to that ticket was pretty nice about it. It took nearly two months of back and forth, and even though we didn't have a screenshot of having hit 100k(I had never been a groom in the wedding before, I was too concentrated on not **** up to take screenshots.), they eventually did confirm that we hit that goal with the guests and gave us the reward we should have gotten. Which is more than some companies would have done.0 -
Vanflyheight - Heavens Tear wrote: »well i went onto the site and put in my account info on accident not knowing it was a scamVanflyheight - Heavens Tear wrote: »i dont give out my own account info at all to anyone.
What is this...i dont even.... is this guy trolling?Vanflyheight - Heavens Tear wrote: »Well im not someone who looks on forums every 5mins to 3hrs just to check for current news.
There has been warning about these kind of sites on the forums for months now... you don't really have any excuse. While i feel sorry you lost your items, it's 100% your fault, use this as a learning experience and don't give out your info anymore.full 3r9 +11/12 (still using immac shards though) w/o CSing, leveled to 105 spaming pv, yes i have no life =D0
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