Account name/password wrong message? Read this!

Ty GMs for bringing my account back to life b:laughb:pleasedb:laugh

I have finally regained my account thank you after almost a week of trying to elicit a response from the absurdly named "Customer Service Department" and getting no contact whatsoever.

Quote:

Originally Posted by frankieraye
Customer Service has been responding to people the entire time. We use the forum to reach people that CS has not been able to reach yet. If I can resolve people's issues before a GM even gets to their tickets, then I consider that a good thing.

We're all just trying to help.

I submitted my ticket within 5 hours of the reset. It showed open for 5 days and only late day changed to "in progress"

This flies in the face of the statement that they were responding. What I dislike more than lack of response is being blatantly lied to.

The forum was set up nearly a week after the mess ensued. Frankie.. as for getting to issues before tickets even go in... you were nowhere to be found on the forums for at least 4 days.. how does that even remotely address issues before they get ot tickets??

A GM you say?? A GM??

I have neither seen one in three years nor ever been contacted by one, despite using every means of requesting available.

Its high time you published a list of GM's

names, hours of duty, servers concerned, quantities available.

Cut the cowardice and list the people responsible for dealing with issues, provide a fail safe means of contacting them, and state a guaranteed response time.

All of these things are things that any reputable company would do and many of them do just that.

Forum names and pseudonyms are great to hide behind.

List responsible personnel and their contact details.

Its the right thing to do.

I'm not sure I've answered everything correctly... How am I suposed to remember that **** anyways b:surrender

Are they still working on this? I've waited 12hours now, after I answered the questions, which I can't even remember half of b:angry

You're not gonna verify anything. They'll ask account related questions for you to answer, by mail once again. b:surrender

I just managed to recover my old email account that I registered with my PWI account. I didnt see any email from PWI on it so I proceed to use this link https://register.perfectworld.com/account/forgotid so PWI could send me my reset password link but I didnt recieve any email in 30 minutes.... And I did check the junk folder etc but I got nothing, any gm can reply with an idea?

frankieraye wrote: »

2. Leave the accounts alone, and risk many players having their accounts compromised.

Is that a "We got **** and we're afraid of telling so, but we couldn't leave the accounts vulnerable"?

frankieraye Can you please help me. I'm getting so frustrated about all of this damn ****. I feel so violated at this point. I got the email asking for all my info to be verified but some of the info I can't remember after just getting back to playing after being away for most of a year. It also says to respond to these questions at the support site but how can I do that if i can't even access the account at all. I'm using a second account to even be able to leave messages on this forum. If I can't answer some of the questions like what is my secret question and answer is that going to slow the process or will it be taken into consideration that this was not my fault all of this happened in the first place. The whole idea of a secret question is for me to be asked the question and me to give the proper answer not for me to give both the question and answer. An after 3 years and not playing for 1 of them how does anyone expect you to remember the question anyways I mean come on. I can't even answer to the questions using this account b/c it says I'm not authourised to see the ticket. Nvm I see i can use the slow method of sending it all to the support email *sighs*

@ _Redemption_ no your right you can't respond to the email. I had the same thing just happen to me and I had to make a whole new email with the answers to the questions in it and send it to the customer service email address that you sent the first one to. Hope that helps. Ohhh you might get what i got too which is another email saying they got yours.

PWI stole my account again. Second time in a week

Lucky enough i managed to get it back using forgot id.

Please PWI stop stealing my account. It is making me feel very unsafe that you do this over and over and each time without even notifying me in email.

Would love to talk to you in some way so we can clear your mistakes up

I wonder how these people would feel having their bank account froze or to lose their car keys just as they were going out to do something important. For some of us we have put money into our accounts and not to be able to use that gold for damn near a week is just getting to old it really is. PWI finally has a decent sale on and we can't get in on it and right in the middle of the sweet 2x event this **** happens and they take their time fixing it. We rush to get the information back to them so that should show how badly we would like all this mess cleared up. Somehow I'm thinking the compensation for all of this won't come anywhere near the millions and millions of coin we are losing or the many levels we are not getting because of lost time during the event. What this whole thing not thought out at all. Did they not think with the thousands of tickets they get each day doing this wouldn't add thousands more to the mix. I mean come on guys how would you all feel having you bank account froze. Knowing the money is there but not being able to access it. I also just became a full member of a faction who has TW this weekend and I can't attend it so WTH is taking so long. Since none of this was our fault and it was somethig done by the company itself why not make these fixes a priority hmmmmm not so much to ask.

well, seems like ive been able to get on my account on the pw website, but pw the game, still cant get on b:irritated, i resetted the password, used to forgotid/pw ****, this stuff is pissing me off

posted a ticket, wont be getting that till monday
anyone know how to fix it or anything?

Well, still unresolved. The GM message I just read said some players would not be able to play or access their accounts over the holiday weekend. That's my first issue. I DID play over the weekend. My second issue in what Frankie said was that I received NO PASSWORD EMAIL. He says emails were sent to all registered emails of affected users.....I have searched ALL of my inbox and spam emails received in the last MONTH! Nothing...unless you count the "thank you" emails regarding the REAL LIFE MONEY I have spent on this game. Wasted money? That is yet to be seen. I'D LIKE MY ACCOUNT BACK! Please? Pretty please? I don't like having to log to an alt account just to access this forum!