Zen stuck in "Payment Review"

Well on a side note, the delivery of zen is normally really fast. Think they're having some kind of issue or something at the moment. I dunno. =/

The same thing is happening to me too.

Yes, that would be amazing. b:chuckle

Hi i yesterday i got a gift for my birth $300+ worth of zen and then began transfering it into the game the first 20600 zen was transfered successfully and i received it on the_pro account but the second 10600zen says on transaction history that it was transfered...but when i go on any of my characters on dreamveaver server i dont see the gold, as if it didnt transfer into the game... PELASE HELP ME thats 106$ worth of gold that i used ultimate game cards for ..please.. that my money help me get it... or at least a refund....thank you

PLEASE i need a GM to help me with this!!!!
Thank You,
the_pro

O.O has it been repaired ??????????????? b:cry

Now since the mods has admitted it is due to problems on PWI end that is causing this issue with some of the paying customers, they should give the affected people a choice get a full refund of their money as soon as possible and or providing compensation. It is your system, your problem not ours so the burden should not be shifted to the paying customers side.

We paid the money we expect the goods. Now the money has gone through but there is no goods, no esitmated timeline where we can get the goods nor an option for full refund/compensation. I for one demand a full refund of my money. Please advise on who i can contact to escalate this issue.

why QQ even after they say they are trying to resolve the issue? Yes, it's annoying, i'm still waiting for my zen too, but surely you have at least 6 more days to get all the stuff on sale in shop today.

**** happens, if you've played the game a while you know it's no different here. Get over it, try to enjoy yourself or else gtfo, quit gaming and get a job at some company stuffed with overachieving perfectionists that never make any mistakes ^^

I also have been having this issue, although in my case things may turn out to be a little more complicated as I had a negative paypal balance which I transferred funds from my bank account to resolve, but unfortunately that is still processing after over a week. >_<

This is extremely inconvenient, however I am of the opinion that this is more the fault of Paypal, and not Perfect World. Their new reviewing system is likely created with shipping purchases in mind, and not virtual economy. The end result is the risk that the reviewing process will cause us to miss the sales, making the zen not as useful to us(at least in my case, I am only interested in the anni packs). What I plan to do in the future, and recommend for other users like myself who don't have a credit card is to buy the Perfect world prepaid cards if they are in your area. It's a little more troublesome, but you will hit the sale in time for sure that way.

Edited for bud speelingz and various brain farts. Lol.

pyrownage wrote: »

I bought my ZEN with a debit card as usual, and is has been in the status "Reviewing" for the past 27 hours, help please?

Submit a ticket, I did and got this and my Zen was released

Hello

We apologize for the inconvenience; a major crash of our systems caused payments to be stuck in a pending state.

We have now approved your PayPal payment and you can find your ZEN in the "My Wallet" (https://billing.perfectworld.com/mywallet) section of your account.

Thank you for your patience.

---

Perfect World Support

Today, 16:30 (german time) I wanted to get Zen with ClickandBuy... But now it's 23:34 and it's still on Reviewing. I wonder what is the problem. I already phoned to german ClickandBuy-Support and they said, with my account is all ok. My account is also already verified cuz i often use ClickandBuy and normal process takes just 15-30 min and now it's been 7 hours. I dun owe PWI or them money, so that's not the problem too... And it already starts to **** me off, cuz friend in game waits for i get the Zen and trade to coins to buy the item he saves for me... Now I wonder what I can do, I really dun wanna wait weeks now. If there is a way to cancel this transaction to do again with banktransfer or paysafe, it would be great b:cry

Yes, cuz I dun found other way to ask somebody xD

GM-Tickets taking to long. I waited last time over a week for a reply from them -.-'

I went ahead and moved your post to it's own thread. Please just make a new thread in the future, although GM ticket would probably be faster than the forums since the billing GMs don't check this as often as tickets.

Gonna have to close this for necro.

P.S. Sweetiebot is a robot.