How would you rate PWI customer service? Poll

endlesstorture
endlesstorture Posts: 4 Arc User
edited June 2011 in General Discussion
This is a poll, 1 2 3 4 5. 1= bad 2=unsatisfied 3=ok 4=good 5=awesome
Post edited by endlesstorture on
«1

Comments

  • ZAPATON - Sanctuary
    ZAPATON - Sanctuary Posts: 875 Arc User
    edited June 2011
    Hi Fip b:bye

    /InB4FlameAgainstPWE

    Edit: Nooo! I went past 666 b:cry
    Madness?

    [SIGPIC][/SIGPIC]
  • endlesstorture
    endlesstorture Posts: 4 Arc User
    edited June 2011
    b:puzzledb:puzzled
  • Hazuki_chan - Archosaur
    Hazuki_chan - Archosaur Posts: 36 Arc User
    edited June 2011
    I'll just go for "ok" because... I've seen worse *w*
  • RosangeIa - Heavens Tear
    RosangeIa - Heavens Tear Posts: 240 Arc User
    edited June 2011
    Honestly I have not had to deal with customer service since a few years ago, and back then it was a lot better from what I understand. I voted "OK" since I really have no opinion right now of how it is currently.
    [SIGPIC][/SIGPIC]

    Here since October 2008 ;)

    Check out my Art Corner:
    pwi-forum.perfectworld.com/showthread.php?t=1212861
  • Olbaze - Sanctuary
    Olbaze - Sanctuary Posts: 4,242 Arc User
    edited June 2011
    This is going to be locked quite soon.

    If not just for the topic itself, then it will be once people start posting their experiences.
    I am Olba. Not Ol, not Baze nor Blaze. And even less would I go by Olblaze. Please, take a second to read a person's username.
    If you see b:cute be sure to take a second, calm look at anything I said.
  • endlesstorture
    endlesstorture Posts: 4 Arc User
    edited June 2011
    yea i think just because i made the post. i think they dont like me
  • Zoe - Heavens Tear
    Zoe - Heavens Tear Posts: 3,814 Arc User
    edited June 2011
    Since I have 2 answers I can't vote on the poll but I can explain in this post.

    I give them a Bad rating for being far too lenient with rule breakers. There are a great many players that should have been fourm banned (including myself at one time) yet are not. Even more that should be permabanned from the game yet are not. They do a very, very terrible job at that.

    I give them an Awesome rating for the times I have sent tickets or used live support. Things were taken care of very quickly and I never had a single problem with how they handled things. If there was a problem it was my own fault so they were not to blame.
    Main characters
    Celestial Sage Venomancer Zoe - 100
    Sage Barbarian Malego - 91
  • Lu$t - Sanctuary
    Lu$t - Sanctuary Posts: 1,005 Arc User
    edited June 2011
    wuts this customer service you speak of? ;o
    [SIGPIC][/SIGPIC]

    Carpe diem, quam minimum credula postero~
  • Hazuki_chan - Archosaur
    Hazuki_chan - Archosaur Posts: 36 Arc User
    edited June 2011
    Lu$t - Sanctuary wrote: »
    wuts this customer service you speak of? ;o
    It's what makes PWI so awesome.
  • Daedallus - Sanctuary
    Daedallus - Sanctuary Posts: 554 Arc User
    edited June 2011
    From my previous experience in other MMo's I think PWI's customer service is quite good.

    I'm not sure if what Zoe said has to do with customer service actually..
  • Helbear - Heavens Tear
    Helbear - Heavens Tear Posts: 179 Arc User
    edited June 2011
    Daedallus - Sanctuary wrote: »
    I'm not sure if what Zoe said has to do with customer service actually..

    She gave 2 ratings, awesome for customer service and bad for being **** with dealing with rule breakers
  • Infernia - Harshlands
    Infernia - Harshlands Posts: 662 Arc User
    edited June 2011
    You dont have the option to express my disgust with the overall quality of customer service in this game.
  • Seinaru - Dreamweaver
    Seinaru - Dreamweaver Posts: 31 Arc User
    edited June 2011
    Honestly I've only filed a ticket once before and it got replied to in half an hour... so from my experience, it's very good, especially considering how most f2p mmos have completely non-existent customer supports.
  • Lvlagician - Sanctuary
    Lvlagician - Sanctuary Posts: 2 Arc User
    edited June 2011
    Customer service is a myth, just like the GM's :o, ijs...b:laugh
  • B_K - Sanctuary
    B_K - Sanctuary Posts: 242 Arc User
    edited June 2011
    idk if i can pick an option, sometimes they are pretty good, other times u just wanna slap someone they are so stupid.

    i mean hell i had both exp in one ticket just recently.


    i NPCed my frost fists, freaked out and sent a ticket explaining exactly what i lost where i lost it, and even my refines shards and stats on the fists, with a link to pwdatabase showing them.

    gms said ok! next maint well send them to u. of course im so happy i could **** my self normally ur screwed when it comes to this stuff

    weeks go by, 3 maints or more, and i reopen the ticket to see whats going on. they tell me i was sent a souledge already and should use that to remake my fists, i check and there it is a frost souledge from the green fists in my mail box, i thought it was a miss spell and someone accidently mailed to me so i had left it there. so i send a few more responses reexplaining what the item was that i lost and telling them the item i was sent is a piece of junk and the items used to make the fists were removed -.-

    again told wait till next maint and a gm will log on and make the fists for you!

    i wait, about 1 day after maint i cant wait any longer send a ticket and Q.Q i havent got them yet. about 2 hours later im kicked while taking out 80 mil to buy a script. i freak out cause i lost the seller and thought i lost my coins lol. after 10 mins or so i can get back on and there are my shiny new fists, +0 and no shard but made in my name!

    so in one ticket i went from super depressed, crazy happy, wtf u thinking, irritated and happy again.



    Also as soon as i got my fists i sold them because it had been prolly 2 months and i bought new ones to replace the ones i npced lol
    [SIGPIC]http://i143.photobucket.com/albums/r156/mrmackey_2007/signatures/B_K.png[/SIGPIC]
  • LilShine - Raging Tide
    LilShine - Raging Tide Posts: 82 Arc User
    edited June 2011
    Lvlagician - Sanctuary wrote: »
    Customer service is a myth, just like the GM's :o, ijs...b:laugh

    ^ this b:chuckle
    [SIGPIC][/SIGPIC]
  • ResMePls - Heavens Tear
    ResMePls - Heavens Tear Posts: 1,349 Arc User
    edited June 2011
    and you made another thread....
    [SIGPIC][/SIGPIC]I know what your thinking.
  • endlesstorture
    endlesstorture Posts: 4 Arc User
    edited June 2011
    i am not a troll, why do people always think thisb:angry

    also i forgot to rate, My rate is 3, they are okay because atleast i see GMs posting on the forums and answering questions like they should be. I have seen worse customer service in big gaming like Nexon's customer service is beyond fail. I think because they it is a korean company game and koreans are the asian version of jews in the asian community And they dont put money into any customer service. But yeah PWI has good Customer service. Actually i rate them a 4 :)
  • ResMePls - Heavens Tear
    ResMePls - Heavens Tear Posts: 1,349 Arc User
    edited June 2011
    endlesstorture wrote: »
    i am not a troll, why do people always this thiskb:angry

    also i forgot to rate, My rate is 3, they are okay because atleast i see GMs posting on the forums and answering questions like they should be. I have seen worse customer service in big gaming like Nexon's customer service is beyond fail. I think because they it is a korean company game and koreans are the asian version of jews in the asian community And they dont put money into any customer service. But yeah PWI has good Customer service. Actually i rate them a 4 :)

    it's obvious because you make multiple troll threads then declare yourself not troll b:surrender.
    [SIGPIC][/SIGPIC]I know what your thinking.
  • ZAPATON - Sanctuary
    ZAPATON - Sanctuary Posts: 875 Arc User
    edited June 2011
    ResMePls - Heavens Tear wrote: »
    it's obvious because you make multiple troll threads then declare yourself not troll b:surrender.

    ^ That b:chuckle

    Or are you going to say that the idea of such a topic causing flames and QQ never crossed your mind? b:puzzled
    Madness?

    [SIGPIC][/SIGPIC]
  • ResMePls - Heavens Tear
    ResMePls - Heavens Tear Posts: 1,349 Arc User
    edited June 2011
    ZAPATON - Sanctuary wrote: »
    ^ That b:chuckle

    Or are you going to say that the idea of such a topic causing flames and QQ never crossed your mind? b:puzzled

    Nah lol that is the point, but this one is just obvious b:angry.You should read archer bandwagon thread, I made a mistake in my accusation and got called a troll.....
    [SIGPIC][/SIGPIC]I know what your thinking.
  • Yuna_Sama - Heavens Tear
    Yuna_Sama - Heavens Tear Posts: 1,541 Arc User
    edited June 2011
    I voted a 2... But I'm spoiled since in the MMO I played before this one the GM's and all where verry close to the community... Going in-game with their GM's for events, communicating with the ppl playing through world chat (wich would only consume mana to use), acting strictly against harrasment, listning to sugestions players made... Not to mention ppl where nicer to eachother...

    And then I look here... I do see Mod's that are close with ppl on forums, I see GM's that want to do their best, but then there's the evil breed called Dev's... The kind that only cares about making profit... A lot of it... Ppl get permabanned when something goes wrong through paypal or something but ppl that are harrasing little 14-year old girls just get a warning or 3-day ban? Welcome to the 21st century I guess... If you ask me PWE either has more games then they can ever handle (for profit reasons mostly I think), or they just don't give a flying f*ck...

    Nah still want to show my apreciation for the work Frankie and her mods are (trying to) doing... Especialy with all the QQing and flaming these days... And yet they all still respond at times (or at least read it) even though it must be hard sometimes so... Thanks for the effort... b:thanks
    [SIGPIC][/SIGPIC]
    Veno, Archer & Psychic on Heaven's Tear...
    Also a big fan of Final Fantasy, Kingdom Hearts, Star Ocean, "Tales of" games, Ys, Zelda, Pokemon & Anime...
    BigHearts member... f:grin
  • Michael_Dark - Lost City
    Michael_Dark - Lost City Posts: 9,091 Arc User
    edited June 2011
    Customer Service... despite the horrible management of the game, it's policies and sales practices, I rate it pretty good. Overall as a company I give PWI horrible demerits, but nearly every issue I've had was taken care of in a somewhat timely manner even though some of the outcomes did not make me happy. Almost every other effort of PWI gets a failing grade though.
    I post in forums. This one and others. That's why I post.
  • _blood_rain - Sanctuary
    _blood_rain - Sanctuary Posts: 2,532 Arc User
    edited June 2011
    Every single ticket I have sent has been answered by a bot.

    Half answered, as teh answers given were on topic of my issue, but seinga s how teh bot can only identify so many key words, the answers didn't actually answer my questions.
  • Boogiepanda - Raging Tide
    Boogiepanda - Raging Tide Posts: 4,682 Arc User
    edited June 2011
    Non-existent
  • DeathMethod - Harshlands
    DeathMethod - Harshlands Posts: 114 Arc User
    edited June 2011
    31 Bad.. only 1 Good 15 Unsatisfied.. Lol this is funny at the results
  • Arenaceous - Lost City
    Arenaceous - Lost City Posts: 632 Arc User
    edited June 2011
    Again already waiting over a week for a ticket reply... So yea
    "Of course you should fight fire with fire. You should fight everything with fire."

    "Some have said there is no subtlety to destruction. You know what? They're dead."

    - Jaya Ballard, Task Mage
  • RainbowVidel - Sanctuary
    RainbowVidel - Sanctuary Posts: 1,316 Arc User
    edited June 2011
    Before packs: good
    After packs: epic fail
  • Purge - Raging Tide
    Purge - Raging Tide Posts: 69 Arc User
    edited June 2011
    voted UNSATISTIED (sic) :P

    I would have said OK, as the one time I had to ticket something (albeit about a year ago) it was acted upon. However, as someone said previously in this thread, they now seem too lenient against rule breakers. And I've had a couple of instances of being stuck in scenery and the "I'm stuck" button does nothing.

    I've mentioned the getting stuck before and someone in that thread later said how they just go out the way they got stuck where they did. This happened to me recently in the mountains behind the Elder of Tellus - try finding your way back out of there!
  • Amencat - Sanctuary
    Amencat - Sanctuary Posts: 484 Arc User
    edited June 2011
    3,2,1.... CLOSED XD

    no way they will let it long open, pwi doenst allow the users to shair they opinions over they service, couse they know how miserable it is b:chuckle
    Some Rules each PWI Gamer should know
    1. Dont break this rules & no matter what: DONT TRUST ANYONE!
    2. Dont pay wine or heads fee (like to get kicked after that?) b:chuckle
    3. Dont borrow items (since when return gms scammed stuff?) b:embarrass
    4. Dont use your password in faction-forums (like hacks?) b:fatb
    5. Dont give your mats to the tt-banker (obvious, not?) b:beg
    6. Dont wait for help, or heals, or any other miracles,... (for more examples just play pwi and you will hate the whole humanity) b:bye

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