Symbols on Patcher ~ Error Mssg

vak2
vak2 Posts: 7 Arc User
edited December 2010 in Support Desk
Hi & thanks. This is a link to the error mssg that pops up whenever start is clicked.

http://i556.photobucket.com/albums/ss10/AIone_pwi/11_27_10patchererror.png


Unsure what to do. It's win7 home premium and norton internet security. exceptions are added for patcher.exe, elementclient.exe and launcher.exe; am unable to locate pwprotector.exe (or a post on it). First time installation completed today, game has no previous installtions on this pc and this current installation has not ever played on this pc. Any help appreciated.
Post edited by vak2 on

Comments

  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited November 2010
    It'll be helpful to us if you tell us some of your computer's information.

    1) What is the make and model number of your computer?

    2) Please also tell us whether you are running a 32bit or 64bit version of Windows. You can find out in Windows by going here: Start > Control Panel > System & Maintenance > System. Then look under System > System Type. It will then display 32bit Operating System or 64bit Operating System. Include that info with the info we ask for below.

    3) To create a dxdiag log, go to Start, click on Run, then type in dxdiag and press Enter. Click on Save All Information as a text file (on your Desktop as an example.
    If you are using Vista or 7, go to the Start Menu, click on the Search menu and type dxdiag.exe.

    4) Copy and paste the top half of your dxdiag into your forum post (that means 50% of the text). If you have Vista, please take out the (TM) (the trademark symbol) out of the text file, as the forums will cut it off and won't display the rest of the text.

    If you have a 64bit system, please click on the 64bit Dxdiag/DirectX button to save the correct log file. This is important so that we can help you find the right software for your system.

    We'll take a look at it, and offer our advice (or our super cool and helpful community might beat us to answering things for you).
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
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  • _Koala_ - Sanctuary
    _Koala_ - Sanctuary Posts: 21 Arc User
    edited November 2010
    Same problem..

    http://pwi-forum.perfectworld.com/showthread.php?t=927432
  • vak2
    vak2 Posts: 7 Arc User
    edited November 2010
    Alright, I believe this is what you need posted here. Pardon if this is incorrect.

    System Information
    Time of this report: 11/29/2010, 21:21:30
    Machine name: LAPTOP-HP
    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
    Language: English (Regional Setting: English)
    System Manufacturer: Hewlett-Packard
    System Model: HP Pavilion dv7 Notebook PC
    BIOS: Default System BIOS
    Processor: Intel(R) Core(TM) i5 CPU M 460 @ 2.53GHz (4 CPUs), ~2.5GHz
    Memory: 6144MB RAM
    Available OS Memory: 5942MB RAM
    Page File: 2328MB used, 9553MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7600.16385 64bit Unicode
    DxDiag Notes
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Input Tab: No problems found.
    DirectX Debug Levels
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)
    Display Devices
    Card name: ATI Mobility Radeon HD 5650
    Manufacturer: ATI Technologies Inc.
    Chip type: ATI display adapter (0x68C1)
    DAC type: Internal DAC(400MHz)
    Device Key: Enum\PCI\VEN_1002&DEV_68C1&SUBSYS_144B103C&REV_00
    Display Memory: 3727 MB
    Dedicated Memory: 1012 MB
    Shared Memory: 2714 MB
    Current Mode: 1600 x 900 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: LGD027A
    Native Mode: 1600 x 900(p) (60.080Hz)
    Output Type: Internal
    Driver Name: atiu9p64.dll,atiuxp64.dll,atiuxp64.dll,atiu9pag,atiuxpag,atiuxpag,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver File Version: 8.14.0001.6126 (English)
    Driver Version: 8.752.1.0
    DDI Version: 10.1
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 10/26/2010 14:26:35, 30208 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71EE2-2B81-11CF-6264-4A34A1C2C535}
    Vendor ID: 0x1002
    Device ID: 0x68C1
    SubSys ID: 0x144B103C
    Revision ID: 0x0000
    Driver Strong Name: oem38.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Manhattan_PXAI:8.752.1.0:pci\ven_1002&dev_68c1&subsys_144b103c
    Rank Of Driver: 00E60001
    Video Accel:
    Deinterlace Caps: n/a
    D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
    DDraw Status: Not Available
    D3D Status: Enabled
    AGP Status: Not Available
    Sound Devices
    Description: Speakers and Headphones (IDT High Definition Audio CODEC)
    Default Sound Playback: Yes
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C144B&REV_1004
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: stwrt64.sys
    Driver Version: 6.10.6289.0000 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 6/18/2010 00:10:14, 515584 bytes
    Other Files:
    Driver Provider: IDT
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Independent*Headphones (IDT High Definition Audio CODEC)
    Default Sound Playback: No
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C144B&REV_1004
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: stwrt64.sys
    Driver Version: 6.10.6289.0000 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 6/18/2010 00:10:14, 515584 bytes
    Other Files:
    Driver Provider: IDT
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    Sound Capture Devices
    Description: External Mic (IDT High Definition Audio CODEC)
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: stwrt64.sys
    Driver Version: 6.10.6289.0000 (English)
    Driver Attributes: Final Retail
    Date and Size: 6/18/2010 00:10:14, 515584 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    Description: Integrated Microphone Array (IDT High Definition Audio CODEC)
    Default Sound Capture: No
    Default Voice Capture: No
    Driver Name: stwrt64.sys
    Driver Version: 6.10.6289.0000 (English)
    Driver Attributes: Final Retail
    Date and Size: 6/18/2010 00:10:14, 515584 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    Description: Stereo Mix (IDT High Definition Audio CODEC)
    Default Sound Capture: No
    Default Voice Capture: No
    Driver Name: stwrt64.sys
    Driver Version: 6.10.6289.0000 (English)
    Driver Attributes: Final Retail
    Date and Size: 6/18/2010 00:10:14, 515584 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF
    DirectInput Devices
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: HP Wireless Keyboard Kit
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x0461, 0x4D7A
    FF Driver: n/a

    Device Name: HP Wireless Keyboard Kit
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x0461, 0x4D7A
    FF Driver: n/a

    Device Name: HP Wireless Keyboard Kit
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x0461, 0x4D7A
    FF Driver: n/a

    Device Name: HP Wireless Keyboard Kit
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x0461, 0x4D7A
    FF Driver: n/a

    Device Name: HP Wireless Keyboard Kit
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x0461, 0x4D7A
    FF Driver: n/a

    Device Name: HP Wireless Keyboard Kit
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x0461, 0x4D7A
    FF Driver: n/a

    Device Name: HP Wireless Keyboard Kit
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x0461, 0x4D7A
    FF Driver: n/a

    Poll w/ Interrupt: No
    USB Devices
    + USB Root Hub
    | Vendor/Product ID: 0x8086, 0x3B3C
    | Matching Device ID: usb\root_hub20
    | Service: usbhub
    | Driver: usbhub.sys, 7/20/2010 01:38:16, 343040 bytes
    | Driver: usbd.sys, 7/13/2009 19:06:23, 7936 bytes
    |
    +-+ Generic USB Hub
    | | Vendor/Product ID: 0x8087, 0x0020
    | | Location: Port_#0001.Hub_#0001
    | | Matching Device ID: usb\class_09
    | | Service: usbhub
    | | Driver: usbhub.sys, 7/20/2010 01:38:16, 343040 bytes
    Gameport Devices
    PS/2 Devices
    + Standard PS/2 Keyboard
    | Matching Device ID: *pnp0303
    | Service: i8042prt
    | Driver: i8042prt.sys, 7/13/2009 18:19:57, 105472 bytes
    | Driver: kbdclass.sys, 7/13/2009 20:48:04, 50768 bytes
    |
    + HID Keyboard Device
    | Vendor/Product ID: 0x0461, 0x4D7A
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | Driver: kbdhid.sys, 7/13/2009 19:00:20, 33280 bytes
    | Driver: kbdclass.sys, 7/13/2009 20:48:04, 50768 bytes
    |
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    | Driver: i8042prt.sys, 7/13/2009 18:19:57, 105472 bytes
    | Driver: kbdclass.sys, 7/13/2009 20:48:04, 50768 bytes
    |
    + Synaptics PS/2 Port TouchPad
    | Matching Device ID: *syn1e1d
    | Upper Filters: SynTP
    | Service: i8042prt
    |
    + HID-compliant mouse
    | Vendor/Product ID: 0x0461, 0x4D7A
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    | Driver: mouhid.sys, 7/13/2009 19:00:20, 31232 bytes
    | Driver: mouclass.sys, 7/13/2009 20:48:27, 49216 bytes
    |
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD
    | Driver: termdd.sys, 7/13/2009 20:45:55, 62544 bytes
    | Driver: sermouse.sys, 7/13/2009 19:00:20, 26624 bytes
    | Driver: mouclass.sys, 7/13/2009 20:48:27, 49216 bytes
    Disk & DVD/CD-ROM Drives
    Drive: C:
    Free Space: 216.7 GB
    Total Space: 283.5 GB
    File System: NTFS
    Model: TOSHIBA MK3256GSY

    Drive: D:
    Free Space: 304.9 GB
    Total Space: 305.2 GB
    File System: NTFS
    Model: TOSHIBA MK3256GSY

    Drive: E:
    Free Space: 3.1 GB
    Total Space: 21.5 GB
    File System: NTFS
    Model: TOSHIBA MK3256GSY

    Drive: F:
    Model: hp DVDRAM GT30L
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (English), 7/13/2009 18:19:54, 147456 bytes
    System Devices
    Name: Intel(R) Management Engine Interface
    Device ID: PCI\VEN_8086&DEV_3B64&SUBSYS_144B103C&REV_06\3&11583659&0&B0
    Driver: n/a

    Name: Intel(R) 5 Series 4 Port SATA AHCI Controller
    Device ID: PCI\VEN_8086&DEV_3B29&SUBSYS_144B103C&REV_05\3&11583659&0&FA
    Driver: C:\Windows\system32\DRIVERS\iaStor.sys, 9.06.0002.1001 (English), 4/13/2010 11:44:22, 540696 bytes

    Name: Intel(R) WiFi Link 1000 BGN
    Device ID: PCI\VEN_8086&DEV_0084&SUBSYS_13158086&REV_00\4&10898711&0&00E0
    Driver: n/a

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_8086&DEV_3B56&SUBSYS_144B103C&REV_05\3&11583659&0&D8
    Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7600.16385 (English), 7/13/2009 19:06:13, 122368 bytes

    Name: Intel(R) HM55 Express Chipset LPC Interface Controller - 3B09
    Device ID: PCI\VEN_8086&DEV_3B09&SUBSYS_144B103C&REV_05\3&11583659&0&F8
    Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.01.7600.16385 (English), 7/13/2009 20:48:27, 15424 bytes
  • vak2
    vak2 Posts: 7 Arc User
    edited December 2010
    Hi, just a quick update please. does anyone else have an HP laptop with this Ati Mobility radeon 5650 1 GB dedicated graphics card in it? And if so, did you or do you have problems playing PwI with it? Submitted a ticket, but unless i've misunderstood the tech who replied... I've been told that I have to have an ati mobility 8500 2GB dedicated card or better to play this game or receive tech support, as per the games System Requirements. I'm sure I'm not the only person who plays PwI on a laptop lol and this laptop isn't that out of date. I've seen several posts in the last few days asking for help regarding strange symbols or jumbled error mssg's on the launcher, and references to DirectX mixed in with it all. Any ideas or comments? or if you have encountered this problem please post an update here. b:thanks
  • deltora4eva
    deltora4eva Posts: 1 Arc User
    edited December 2010
    i've been having the strange error message also. i've also tried to update my direct x but it didnt remove the message.
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited December 2010
    @vak2 What ticket number?

    To original poster, the error message says:
    Unable to acquire video memory size info, please check DirectX version.

    So there may be a conflict going on with the video drivers and DirectX. It also looks like you cut off some of the Display Device Info, please post that, or send in a ticket to us with your FULL dxdiag.txt so we can try and help you b:victory
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera

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