Dont Buy Prepaid Cards

Zinzerena - Harshlands
Zinzerena - Harshlands Posts: 4 Arc User
edited November 2010 in Cash Shop Huddle
I'm really b:angry over my treatment through customer service. I bought a $10 card which was activated, when I tried to redeem the card it said that it was an invalid pin. I put in a ticket on the 1st of October. They offered me a solution which I tried and the card still didn't work.


So I'm saying if you don't want to lose your money don't buy pre paid cards because they just offer you some stupid suggestion that may or may not work and they sit and doing nothing else for you.


Regards,

Dissatisfied Customer
Post edited by Zinzerena - Harshlands on

Comments

  • Zinzerena - Harshlands
    Zinzerena - Harshlands Posts: 4 Arc User
    edited October 2010
    I'm really over my treatment through customer service. I bought a $10 card which was activated, when I tried to redeem the card it said that it was an invalid pin. I put in a ticket on the 1st of October. They offered me a solution which I tried and the card still didn't work.


    So I'm saying if you don't want to lose your money don't buy pre paid cards because they just offer you some stupid suggestion that may or may not work and they sit and doing nothing else for you.


    Regards,

    Dissatisfied Customer
  • Kaste - Sanctuary
    Kaste - Sanctuary Posts: 1,353 Arc User
    edited October 2010
    Did you:

    - choose the right payment method?

    - enter the code correctly / in the correct field?

    - buy the card in a store or online? (People selling used cards?)


    - That font **** my eyes
    Feel free to PM me for help.
    [SIGPIC][/SIGPIC]
    Mistress Myra forced me to use her sigpic ↑
    With PWI since Dec 21st '08
    pwi-forum.perfectworld.com/showthread.php?t=922912
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  • Zinzerena - Harshlands
    Zinzerena - Harshlands Posts: 4 Arc User
    edited October 2010
    Yes I did everything correctly. I have purchased several prepaid cards and tried what they have suggest by clearing my cache, cookies, and reboot my pc. Still didnt work I asked if there was some way that I could get a gift card for $10 or add it to my wallet. Instead they suggested the samething that didn't work to begin with which I tried still nothing. After that I have not gotten a single response from customer service.

    Sorry about the font should have previewed my message.
  • Kaste - Sanctuary
    Kaste - Sanctuary Posts: 1,353 Arc User
    edited October 2010
    So the previous cards worked?
    Feel free to PM me for help.
    [SIGPIC][/SIGPIC]
    Mistress Myra forced me to use her sigpic ↑
    With PWI since Dec 21st '08
    pwi-forum.perfectworld.com/showthread.php?t=922912
    youtube.com/user/kasPWI
  • IronHeartEP - Archosaur
    IronHeartEP - Archosaur Posts: 7 Arc User
    edited October 2010
    I have bought some and they work correctly... You should ask a GM...

    Good luck with the prepaid cards! b:bye
    [SIGPIC][/SIGPIC]

    Long live Tim kring's saga: HEROES!
    b:victoryb:victoryb:victory
  • //ika - Lost City8
    //ika - Lost City8 Posts: 2 Arc User
    edited October 2010
    The same happened to me, I went to buy five cards but decided to only buy 4 so I put one back. I came home, and one of the four cards didn't work. I tried everything, the code and etc. So, I contacted gamestop and explained the situation to them, turns out...the card that I put back, was the one that got activated and the one I had, was the one that was supposed to go back on the cart. lol Mistakes like this happen, it night have been scanned wrong and not activated. I'm sure if you would have contacted gamestop, they would have activated your card as long as you can prove that you bought it. You know, that little piece of paper given to you when you buy something? b:chuckle
  • Zinzerena - Harshlands
    Zinzerena - Harshlands Posts: 4 Arc User
    edited October 2010
    Never put any cards back just bought the one and it was activated. I have bought several cards without any trouble what so ever.
  • Sphirath - Lost City
    Sphirath - Lost City Posts: 11 Arc User
    edited October 2010
    Then the chances are, it really didn't active. Probably just looked like it did. Nothing is perfect, including the cards. If you cared enough you would have taken them back to gamestop and had the situation handled instead of telling other people to not buy the cards over what might have been just a simple mistake or fluke in the cards and or scanner. b:pleased
  • shnuggles
    shnuggles Posts: 7 Arc User
    edited October 2010
    I just have a new batch of these cards from the last few weeks that are being worked on literally right now to be resolved. These issues take time to resolve because of the amount of emails back and forth to many people to ensure that the card will actually work. If you have replied to the original email where we asked you to try a few things, you are on my new list. We ask for your patience while the issue is being worked on as these things are not fixed overnight and take a few weeks to fix at the very VERY least.
    -Your friendly neighborhood Shnuggs-
    [PWE Billing]
    Perfect World Entertainment Customer Support System

    "Any man worth his salt will stick up for what he believes right, but it takes a slightly better man to acknowledge instantly and without reservation that he is in error."
    -Andrew Jackson

    Shnuggles [Shh-nugg-ulls]
    -proper noun
    1. He who turns negativity into giddiness.
    2. Has an IRL cat that plays fetch b:victory
  • thacursed
    thacursed Posts: 0 Arc User
    edited October 2010
    i bought a 2 zen cards and loaded them with no problems but i cant transfer the zen to my character. ive handed in 5+ tickets and i keep getting the same solution, to delete the cashe and cookies and restart the computer. the browser isnt the problem. i cant transfer the zen.. it says i must have a lvl 10 character or higher, my character is lvl51.. can anyone help me with this? thank you
  • shnuggles
    shnuggles Posts: 7 Arc User
    edited November 2010
    thacursed wrote: »
    i bought a 2 zen cards and loaded them with no problems but i cant transfer the zen to my character. ive handed in 5+ tickets and i keep getting the same solution, to delete the cashe and cookies and restart the computer. the browser isnt the problem. i cant transfer the zen.. it says i must have a lvl 10 character or higher, my character is lvl51.. can anyone help me with this? thank you

    My records show that this issue is resolved. Please let us know if you need more help.
    -Your friendly neighborhood Shnuggs-
    [PWE Billing]
    Perfect World Entertainment Customer Support System

    "Any man worth his salt will stick up for what he believes right, but it takes a slightly better man to acknowledge instantly and without reservation that he is in error."
    -Andrew Jackson

    Shnuggles [Shh-nugg-ulls]
    -proper noun
    1. He who turns negativity into giddiness.
    2. Has an IRL cat that plays fetch b:victory

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