New Zen Purchase layout

maxalon
maxalon Posts: 15 Arc User
edited May 2010 in Cash Shop Huddle
I cant seem to get to the step where i can purchase Zen using the "new look" system. I click "Charge Zen" and all i get is a big blank spot. Any ideas?
Post edited by maxalon on

Comments

  • aryannamage
    aryannamage Posts: 0 Arc User
    edited May 2010
    Try restarting your computer.
    [SIGPIC][/SIGPIC]
  • maxalon
    maxalon Posts: 15 Arc User
    edited May 2010
    I am sure it is nothing to do with my computer :)

    The blank section is on the "Charge Zen" page where I assume the order info should be? Is it like this for everyone?
  • SloppyJoe - Heavens Tear
    SloppyJoe - Heavens Tear Posts: 32 Arc User
    edited May 2010
    You might be caching the old site.

    Try ctrl - f5, or clearing your browser cache.
  • shnuggles
    shnuggles Posts: 7 Arc User
    edited May 2010
    SloppyJoe - Heavens Tear wrote: »
    You might be caching the old site.

    Try ctrl - f5, or clearing your browser cache.

    This is exactly how to resolve this issue. If you cannot see the new billing page or something just doesn't look right, please do the above and that will help resolve the issue.
    -Your friendly neighborhood Shnuggs-
    [PWE Billing]
    Perfect World Entertainment Customer Support System

    "Any man worth his salt will stick up for what he believes right, but it takes a slightly better man to acknowledge instantly and without reservation that he is in error."
    -Andrew Jackson

    Shnuggles [Shh-nugg-ulls]
    -proper noun
    1. He who turns negativity into giddiness.
    2. Has an IRL cat that plays fetch b:victory
  • maxalon
    maxalon Posts: 15 Arc User
    edited May 2010
    Hi, I tried ctrl+f5 and the page reloaded but with no change. When I click "Charge zen" I get a page looking like this one. http://img267.imageshack.us/img267/5244/pwi.png From here I am stuck..... how to I proceed to the purchase function?
  • shnuggles
    shnuggles Posts: 7 Arc User
    edited May 2010
    maxalon wrote: »
    Hi, I tried ctrl+f5 and the page reloaded but with no change. When I click "Charge zen" I get a page looking like this one. http://img267.imageshack.us/img267/5244/pwi.png From here I am stuck..... how to I proceed to the purchase function?

    First, clear all of your temporary internet files and clear your cache and cookies as well. After that is done, go back to this page and click on the "charge your ZEN" button to continue. If you still have issues, please email our billing support from the link below.

    http://support.perfectworld.com
    -Your friendly neighborhood Shnuggs-
    [PWE Billing]
    Perfect World Entertainment Customer Support System

    "Any man worth his salt will stick up for what he believes right, but it takes a slightly better man to acknowledge instantly and without reservation that he is in error."
    -Andrew Jackson

    Shnuggles [Shh-nugg-ulls]
    -proper noun
    1. He who turns negativity into giddiness.
    2. Has an IRL cat that plays fetch b:victory
  • maxalon
    maxalon Posts: 15 Arc User
    edited May 2010
    I got it to work..... now I cant remember my password for the gold trading account. Where do I go to get a reminder sent?
  • shnuggles
    shnuggles Posts: 7 Arc User
    edited May 2010
    maxalon wrote: »
    I got it to work..... now I cant remember my password for the gold trading account. Where do I go to get a reminder sent?

    Need to email customer support and we will have a solution for you.

    http://support.perfectworld.com
    -Your friendly neighborhood Shnuggs-
    [PWE Billing]
    Perfect World Entertainment Customer Support System

    "Any man worth his salt will stick up for what he believes right, but it takes a slightly better man to acknowledge instantly and without reservation that he is in error."
    -Andrew Jackson

    Shnuggles [Shh-nugg-ulls]
    -proper noun
    1. He who turns negativity into giddiness.
    2. Has an IRL cat that plays fetch b:victory

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