New Zen Purchase layout
maxalon
Posts: 15 Arc User
I cant seem to get to the step where i can purchase Zen using the "new look" system. I click "Charge Zen" and all i get is a big blank spot. Any ideas?
Post edited by maxalon on
0
Comments
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Try restarting your computer.[SIGPIC][/SIGPIC]0
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I am sure it is nothing to do with my computer
The blank section is on the "Charge Zen" page where I assume the order info should be? Is it like this for everyone?0 -
You might be caching the old site.
Try ctrl - f5, or clearing your browser cache.0 -
SloppyJoe - Heavens Tear wrote: »You might be caching the old site.
Try ctrl - f5, or clearing your browser cache.
This is exactly how to resolve this issue. If you cannot see the new billing page or something just doesn't look right, please do the above and that will help resolve the issue.-Your friendly neighborhood Shnuggs-
[PWE Billing]
Perfect World Entertainment Customer Support System
"Any man worth his salt will stick up for what he believes right, but it takes a slightly better man to acknowledge instantly and without reservation that he is in error."
-Andrew Jackson
Shnuggles [Shh-nugg-ulls]
-proper noun
1. He who turns negativity into giddiness.
2. Has an IRL cat that plays fetch b:victory0 -
Hi, I tried ctrl+f5 and the page reloaded but with no change. When I click "Charge zen" I get a page looking like this one. http://img267.imageshack.us/img267/5244/pwi.png From here I am stuck..... how to I proceed to the purchase function?0
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Hi, I tried ctrl+f5 and the page reloaded but with no change. When I click "Charge zen" I get a page looking like this one. http://img267.imageshack.us/img267/5244/pwi.png From here I am stuck..... how to I proceed to the purchase function?
First, clear all of your temporary internet files and clear your cache and cookies as well. After that is done, go back to this page and click on the "charge your ZEN" button to continue. If you still have issues, please email our billing support from the link below.
http://support.perfectworld.com-Your friendly neighborhood Shnuggs-
[PWE Billing]
Perfect World Entertainment Customer Support System
"Any man worth his salt will stick up for what he believes right, but it takes a slightly better man to acknowledge instantly and without reservation that he is in error."
-Andrew Jackson
Shnuggles [Shh-nugg-ulls]
-proper noun
1. He who turns negativity into giddiness.
2. Has an IRL cat that plays fetch b:victory0 -
I got it to work..... now I cant remember my password for the gold trading account. Where do I go to get a reminder sent?0
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I got it to work..... now I cant remember my password for the gold trading account. Where do I go to get a reminder sent?
Need to email customer support and we will have a solution for you.
http://support.perfectworld.com-Your friendly neighborhood Shnuggs-
[PWE Billing]
Perfect World Entertainment Customer Support System
"Any man worth his salt will stick up for what he believes right, but it takes a slightly better man to acknowledge instantly and without reservation that he is in error."
-Andrew Jackson
Shnuggles [Shh-nugg-ulls]
-proper noun
1. He who turns negativity into giddiness.
2. Has an IRL cat that plays fetch b:victory0
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