Rising Tide Hair Glitch - Send Customer Support a Ticket

I sent in my ticket long ago (the day of my first post on this topic on or about Dec 17, 2009). Got an email from Customer Support asking for more info. I replied to that and got response instructing me to look for a makeover scroll ingame, but not to use it yet. Told to wait until the issue has been fixed. I've been checking back ingame and recently got the makeover scroll on 2 of the 3 affected avatars' ingame mail along with a message from GM saying "Happy Anniversary".

I've not yet been assured that the issue is resolved, so the scrolls still sit unused. I've not been given an ETA of any fix. I've not even been assured of a fix on the way. I am currently NOT a satisfied consumer.

I've also not purchased any Zen since this "glitch". Formerly, I purchased from $50 to $250 USD a month. I won't be playing PWI, nor shall I purchase more Zen, until I'm satisfied either by having my old hairstyles restored, or by being able to reaquire them thru use of these free makeover scrolls. **Note the use of a period at the end of that last sentence**

Offering an alternative for purchase via the cash shop won't cut it.

I urge all my former image and avatar clients (you know who you are) to follow my example. Heck, I think we all on the forums and ingame need to take a stand.

I understand that customer service is still a newish concept to many in China. I feel I've been patient and I don't rant and rave ingame,nor on these (nor any other) forums. But seriously PWE, we (your clients/consumers/customers) must have at least the assurance that you won't take our digital selves and mangle them at your whim. Our avatars are digital representations of ourselves. Changing them in order to make a few bucks for yourselves is just not cool. It reeks. Westerners don't like it when they feel violated or abused or neglected. I'm not feeling the love right now people. Guess I'll keep my $$ for other amusements until you guys come around.

Good luck to all you lovely but digitally mangled/violated PWI players. I'll be watching the forums to see when/if this is resolved.

Disappointing that restoration of things players had but which were inadvertently (?) taken away was not fixed, but "cash" shop hair styles managed to make the cut for this build.

Kudos for the Boutqiue preview function and putting mats on sale to ease the BH wine situation, but fashion is a big part of the game (supported by cash shop purchases) and to take away a fashion (particular hair sytles that were in use) and not make that a priority to get restored (obviously not a top priority or it would've been fixed before hair-for-cash was introduced) is really a slap in the face to people that have been affected for over two months.

I posted in the Bug report sticky as well but maybe this will help. I'm not sure now if i've had this bug from the start or what as i've been playing my new veno for the past few weeks. I have a veno, Assasin and Archer. I just got on all three and looked at alot of Tideborn toons. Tideborn characters are ONLY bald on my archer. On my veno and Sin everyone shows up fine, but on my archer every single Tideborn in Arch was bald. wth? lololol weirdest bug i've ever seen.

****Edit**** Figured it out. Somehow the customization button on my UI game tab for my archer had gotten unchecked. It's fixed now. So i guess ignore this. I'd delete the post if i could.

Any more information on the glitch so far? b:surrender

I'm just done with this game. Time to free up some space on my hard drive. This will go the way of World of ********* and *********.

Anyone wanna come play ********** with me?

@elphaaba

CS did read it, and it is waiting in a queue with others to be addressed all at once.

Once they ask for the info, they then have to batch it out all at once, and the devs in China work with our departments to get the player accounts with the issue taken care of. It has to be done manually.

I'm sorry it has been so long, but this can take several weeks.

Luckily only one of my characters (my Veno alt) has been affected by this glitch of an update. I had sent in a ticket awhile ago and got the makeover scroll but still waiting for the hair to be placed back into the character creator. At this point, I wonder if it ever will be.

That and the whole losing a preset per stone for the wardrobe as made me glad I really haven't spent that much on PW in general. All the ninjaish 'updates' have been rather insulting.

I still hope that at least some of these fixes that we're looking for are actually completed.

ok, im happy now. today (February 11) i got it in the mail. thank you.

GM confirmation on this one please.

b:surrender

EDIT : for all we know this is just a rumour stirred up to make people waste their makeover scrolls.

_Pale - Sanctuary wrote: »

GM confirmation on this one please.

b:surrender

EDIT : for all we know this is just a rumour stirred up to make people waste their makeover scrolls.

I have no reason to start such a rumor, but I understand where you're coming from. So I took a screenshot of the e-mail I got (but I did white out my name, e-mail, and location, because no one needs to know those). Uploaded here: http://img713.imageshack.us/img713/3484/pwiemail20100223f.jpg

darthpanda16 wrote: »

Please also note that the game features, functions, etc; can be changed at any time as per our Terms of Service, which every MMO or online company goes by as they constantly work to improve and balance the game while adding new content and features.[/B]b:victory

It's true, we all wouldn't be playing without agreeing to that condition. That is why "They were a bug, we ain't bringing them back, you should use your makeover scroll" would be a perfectly acceptable answer.

"They were a bug, we're sorting things out, you could use your makeover scroll... if you want" just leaves us in limbo again.

Don't get me wrong, I appreciate the concern and update, but that doesn't help much because it's not even a "we're working on it". It's more like a "Let us see if it can be worked on". It's been two months, I thought that stage would have been cleared by now.

I sincerely don't mind waiting some more OR just giving up the whole issue, but I'd like a bit more of a straight "Yes, wait" or "no, give up". I chose my old hair for a reason. If just having some more patience brings it back, I'm cool with it. However, I don't want to make a suboptimal choice now and have to spend money I'd rather spend on store-exclusive stuff to get it back later if it is brought back. If it isn't, I wouldn't like it, but that's how the dice roll sometimes.

Maybe not everyone will agree, but that is how I feel about it.

Ticket submitted. I am royally pissed off at this, my hairdo was an iconic part of my character and now she's stuck with some crappy long hair that makes her forehead look huge!
Seriously WTF? Why mess with something that's been fine for so long. Stupid China and their stupid fiddling.
I demand a(nother) free makeover scroll!

*firebombs Chinese developers*

Yeah... so...


It has been quite a while now. Any news on this matter so far?