Announcement : Bonus ZEN ended early - Fixed!

24

Comments

  • ViciousMinx - Dreamweaver
    ViciousMinx - Dreamweaver Posts: 385 Arc User
    edited August 2009
    nice to see the post was edited to hide what they do when perfectworld causes a issue like this . even in the support chat they gave the answer oh we cant talk about that on live chat. this appears to be about to get ugly
  • aryannamage
    aryannamage Posts: 0 Arc User
    edited August 2009
    Actually according to the forumrules:
    8. No posting of personal conversations or personal information (from IMs or PMs).
    Topics such as these are considered breaches of privacy. Please refrain from posting such items including, but not limited to, email exchanges with GMs, admins, moderators, PWE Customer Service or personal communications with other members.

    Had to edit it out.
    [SIGPIC][/SIGPIC]
  • Wizzeled - Sanctuary
    Wizzeled - Sanctuary Posts: 747 Arc User
    edited August 2009
    Omfg this is drivng me mad! I pray the extend the sale of those new charms cuz this is unfair! I can't buy more cuz the process is pending! /RAGE plz.........fix lawl
  • Kristina_t - Heavens Tear
    Kristina_t - Heavens Tear Posts: 131 Arc User
    edited August 2009
    ViciousMinx - Dreamweaver wrote: »
    yes watch it . i tried buying with paypal and it caused a error in the system and now they banned my account. FIX IT!!!!!!!!!!!!!

    that is sad when u try to pay them money and they ban u for it. so not cool
  • angellicdeity
    angellicdeity Posts: 641 Arc User
    edited August 2009
    Darkjagans - Heavens Tear wrote: »
    yeah... that happened to a few of my friends in the past, getting instant bans for an error at charging zen -.-

    it's an odd occurrence and it should be fixed really, one of my friends nearly quit for that b:shocked

    nonetheless, they sent a ticket and it was resolved within 24hours

    Sent a ticket for the missing bonus this morning, still no response.
  • salshazar
    salshazar Posts: 1 Arc User
    edited August 2009
    I send a ticket around 5am server time this morning (08.16.2009) and still have no reply or bonus zen (i even send a screenshot to verify it)... how long will i have to w8 till i get my extra zen? :(
  • ViciousMinx - Dreamweaver
    ViciousMinx - Dreamweaver Posts: 385 Arc User
    edited August 2009
    Kristina_t - Heavens Tear wrote: »
    that is sad when u try to pay them money and they ban u for it. so not cool
    yep and will be a $200.00 refund they will be giving me if something isnt done very soon
  • ViciousMinx - Dreamweaver
    ViciousMinx - Dreamweaver Posts: 385 Arc User
    edited August 2009
    aryannamage wrote: »
    Actually according to the forumrules:



    Had to edit it out.
    as far as upholding rule #8 that applies to all information passed on secondhand from GMs, Admins and Mods those posts need to be deleted because they fall under the personal conversation aspect of forum rule #8 but i dont see those being edited or removed. in all fairness to say it was removed as only upholding the rules u have to remove all the others also.
  • MystiMonk - Sanctuary
    MystiMonk - Sanctuary Posts: 4,286 Arc User
    edited August 2009
    It might be good idea to have this extented to Monday or another one next Sunday.

    I woulldn't mind knowing if these new charms are permanent not just sale items that will end on Tuesday.
    Looking for a decent casual understanding Faction.
  • xarfox
    xarfox Posts: 0 Arc User
    edited August 2009
    Rest assured that those who had or currently have any problems with their payments. Please submit a ticket to our Billing department.

    We will be sure to remedy any issues as well as rectify any billing issues at hand.

    Now regarding those attempting to purchase the Platinum Charms and are upset about missing the short window of this sale, please don't worry.

    We've offered "rain check" sales on items in the past and have no problem doing it again in the future.
    [SIGPIC][/SIGPIC]
  • Bearleeable - Lost City
    Bearleeable - Lost City Posts: 445 Arc User
    edited August 2009
    my only problem with what u said xarfox is there was a post earlier about contacting chat for billing issuses, you do that and again the same admin (name edited for pwi-forum rules ) tells u "submit a ticket" This is EXTREMELY irratating.. I sent my ticket in 2 days ago now and still waiting. $100 and not 1 penny of bonus zen.
    [SIGPIC][/SIGPIC]
  • ianlee
    ianlee Posts: 2 Arc User
    edited August 2009
    yo banning people is not taking care of users problems. im reading all this up here and you all done wrong by alot of people. there are places to report companies like this in the us and i recomend everybody that got screwed need to do that. im deleting this game from my hard drive tonight !
  • Drazo - Dreamweaver
    Drazo - Dreamweaver Posts: 2,187 Arc User
    edited August 2009
    Bearleeable - Lost City wrote: »
    my only problem with what u said xarfox is there was a post earlier about contacting chat for billing issuses, you do that and again the same admin (name edited for pwi-forum rules ) tells u "submit a ticket" This is EXTREMELY irratating.. I sent my ticket in 2 days ago now and still waiting. $100 and not 1 penny of bonus zen.

    Sometimes it can take more than 2 days to tend to your tickets, but rarely more than 3. Even if the sale ends by then, they can tell if you did make a purchase during it and are legible for the bonus.

    Good things come to those who wait. b:victory
    Non-mule characters:

    [SIGPIC][/SIGPIC]....and Drazomyst.
  • Wizzeled - Sanctuary
    Wizzeled - Sanctuary Posts: 747 Arc User
    edited August 2009
    xarfox wrote: »
    Rest assured that those who had or currently have any problems with their payments. Please submit a ticket to our Billing department.

    We will be sure to remedy any issues as well as rectify any billing issues at hand.

    Now regarding those attempting to purchase the Platinum Charms and are upset about missing the short window of this sale, please don't worry.

    We've offered "rain check" sales on items in the past and have no problem doing it again in the future.
    I would really love this rain check if you could, Xarfox.

    I hear it could take 24 hours because paypal is implementing something new so thats why its taking this so long.

    But paypal has already taken the money from the account so yeah :D
  • Mizorie - Lost City
    Mizorie - Lost City Posts: 598 Arc User
    edited August 2009
    that was fast
    [SIGPIC][/SIGPIC]
    Dalamaar: Mizorie you have no soul.
  • Piliener - Lost City
    Piliener - Lost City Posts: 589 Arc User
    edited August 2009
    Idk what kind of coding you guys use, but I heard that some recent decompliling updates caused some bugs with loop programs. (Ending early was one such bug) Just thought I'd give you a heads up on it :)
    Spoons you will forever be missed in this community
  • Wizzeled - Sanctuary
    Wizzeled - Sanctuary Posts: 747 Arc User
    edited August 2009
    Sure hope it's fixed soon, a friend got their gold Q_Q I haven't gotten mine Q_Q

    And the 'rain checks' mean "next weekend" I need the sale to go on till Monday or w/e lol.
  • ianlee
    ianlee Posts: 2 Arc User
    edited August 2009
    evergoing to get this fixed ? or should we all delete our accounts now, get refunds, and start over on another game?
  • Biggymad - Lost City
    Biggymad - Lost City Posts: 13 Arc User
    edited August 2009
    Op's a ********** lololol
  • aryannamage
    aryannamage Posts: 0 Arc User
    edited August 2009
    Biggymad - Lost City wrote: »
    Op's a ********** lololol

    Don't start flaming here guys.
    [SIGPIC][/SIGPIC]
  • Biggymad - Lost City
    Biggymad - Lost City Posts: 13 Arc User
    edited August 2009
    gtg, bye arianna baybeeee b:dirtyb:laugh
  • Konariraiden - Heavens Tear
    Konariraiden - Heavens Tear Posts: 6,505 Arc User
    edited August 2009
    Biggymad - Lost City wrote: »
    gtg, bye arianna baybeeee b:dirtyb:laugh

    And thus, another barbaric fail troll flees from the awe-inspiring sight that is a Forum Moderator...

    ...learn some finesse, tact, and wit, love...then come back and troll with the real trolls...like meh.

    b:laugh
    [SIGPIC][/SIGPIC]

    Yeah, it's me. Don't read to much into it, though; I'm only here for myself now, killin' time and chillin' when need-be. So sue me. Tch...
  • Amounet - Dreamweaver
    Amounet - Dreamweaver Posts: 4 Arc User
    edited August 2009
    Still nothin... I mean not my zen (not there yet too) i mean nothing.. not even an answer... I submitted another ticket in case my first didnt come through or something like this... Will we get an answer in game (postbox?) that we at least get our bonus zen? Cause all i want (right now lol) is ensurance that i get it! I only charged this weekend cause of the bonus zen sale so im kinda -.- right now.

    ty in advance

    Salshazar

    ...oooO.............
    .....(....)...Oooo...
    ......)../....(....)....
    .....(_/......)../.....
    ..............(_/......
    ...I WAS............
    ..........HERE......

    "If voting changed anything, they'd make it illegal." - Emma Goldman
  • Kristina_t - Heavens Tear
    Kristina_t - Heavens Tear Posts: 131 Arc User
    edited August 2009
    whoa still not fixed? somebody is getting fired b:laugh
  • Kristina_t - Heavens Tear
    Kristina_t - Heavens Tear Posts: 131 Arc User
    edited August 2009
    Now the question is what are they going to do to compensate all the people that charged zen and havent gotten it ? i mean lot of real money being spent with no return on it
  • AdvanceZero - Heavens Tear
    AdvanceZero - Heavens Tear Posts: 1,413 Arc User
    edited August 2009
    Just remember everyone. There are probably quite a few tickets to respond to. And they will get to you in the order in which your ticket was submitted.

    And a side note it takes even longer if it's your first time buying zhen. I ran into some problems the first time i bought. But I talked to Snuggles, and he got everything taken care of.

    Patience is a virtue.
    Retired

    [SIGPIC][/SIGPIC]
  • aryannamage
    aryannamage Posts: 0 Arc User
    edited August 2009
    Amounet - Dreamweaver wrote: »
    Still nothin... I mean not my zen (not there yet too) i mean nothing.. not even an answer... I submitted another ticket in case my first didnt come through or something like this... Will we get an answer in game (postbox?) that we at least get our bonus zen? Cause all i want (right now lol) is ensurance that i get it! I only charged this weekend cause of the bonus zen sale so im kinda -.- right now.

    ty in advance

    Salshazar

    ...oooO.............
    .....(....)...Oooo...
    ......)../....(....)....
    .....(_/......)../.....
    ..............(_/......
    ...I WAS............
    ..........HERE......

    "If voting changed anything, they'd make it illegal." - Emma Goldman

    And you put yourself at the end of a very long queue. Just be patient guys they are working on the tickets just takes time. Send 1 ticket then wait do NOT send another in.
    [SIGPIC][/SIGPIC]
  • BratFury - Heavens Tear
    BratFury - Heavens Tear Posts: 1,293 Arc User
    edited August 2009
    aryannamage wrote: »
    And you put yourself at the end of a very long queue. Just be patient guys they are working on the tickets just takes time. Send 1 ticket then wait do NOT send another in.

    How long should we wait? I needed Zen yesterday but refused to charge it b/c my mom charged zen 2x and didn't get either amount. She's still waiting and its been well over 24 hours.

    Paypal has never done me this way, and I use it quite frequently and not just for this game. They seem to be saying its a problem with paypal.. I dont' get it.
    [SIGPIC][/SIGPIC]
  • ianlee
    ianlee Posts: 2 Arc User
    edited August 2009
    and paypal is saying its a problem with PWI. notice tho how now if u use paypal Pwi now has a new set of verifications ? wonder which one really caused all the trouble
  • eatwithspoons
    eatwithspoons Posts: 54 Arc User
    edited August 2009
    Okay let's all chill out for a bit. Here's what I know:

    Yes, the bonus ZEN ended early, but everyone who did not receive their bonus ZEN will have it given to them. This may take a while so please sit tight and be patient with the knowledge that the main issue has been resolved and now we're just playing catch up.

    Regarding Paypal, they definitely added another level of verification so if you're having an issue send us a ticket and wait for a response. We will be more than happy to assist you with resolving this however Paypal may(I'm not 100% on that) need to be contacted as well.

    I would advise against using live chat for either of these issues. Live chat takes up a whole lot of time and it is not necessary to use it to get the aforementioned issues resolved.
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