i can't log in at all

thefireninja
thefireninja Posts: 6 Arc User
edited October 2008 in Support Desk
when i tried to log in it says it was unable to connect to the server wat should i do?
Post edited by thefireninja on

Comments

  • fallblade35
    fallblade35 Posts: 10 Arc User
    edited October 2008
    Yo, umm, thought you should know, heres server maintenance right now, till about 1am, ivae heard
  • thefireninja
    thefireninja Posts: 6 Arc User
    edited October 2008
    oh ok i just downloaded it so i didn't know
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited October 2008
    Um, no, server maint was last night until early morning California Time. Servers are up and running and populated with a ton of players.

    If you can't login, did you update/patch your game client on your computer?

    Please check out the instructions here, and we also have a link to the download guide there too.

    http://pwi-forum.perfectworld.com/showthread.php?t=70202
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • thefireninja
    thefireninja Posts: 6 Arc User
    edited October 2008
    so i have to maually install each of the patches
  • thefireninja
    thefireninja Posts: 6 Arc User
    edited October 2008
    yea its still not working
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    Do you have any software or hardware firewalls running? Make sure they're not blocking port 29000.
    [SIGPIC][/SIGPIC]
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited October 2008
    You may have to re-install the game and patch if you perhaps got the patches messed up.

    Make sure you downloaded PWI from here: http://perfectworld.com/download/client

    Once you have installed Perfect World International, you will need to patch the game up to version 24.

    You can download the manual patch from here:

    http://perfectworld.com/download/client you will want version 1-24 if you have a fresh install.

    Make sure you have the game shut down.

    Double-click on the patch file on your computer once you have downloaded it.

    The patch will start up the game and apply the patch. This might take several minutes, be patient.

    Then you should be good to go.
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • thefireninja
    thefireninja Posts: 6 Arc User
    edited October 2008
    the strange thing is that it is version 24 and the current best patch is dwnloaded and it still says that i and unable to log in
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    All right. Can you download nmap and use the command "nmap -p29000 -PN pwigc3.perfectworld.com" within its zenmap GUI.
    [SIGPIC][/SIGPIC]
  • sylfvst
    sylfvst Posts: 3 Arc User
    edited October 2008
    I downloaded nmap and ran the command and got the following:

    Starting Nmap 4.76 ( http://nmap.org ) at 2008-10-22 20:52 Eastern Daylight Time
    Warning: Hostname pwigc3.perfectworld.com resolves to 8 IPs. Using 64.74.134.54.
    Interesting ports on 64.74.134.54:

    PORT STATE SERVICE
    29000/tcp open unknown

    Nmap done: 1 IP address (1 host up) scanned in 1.28 seconds

    I still cannot log in. Please help.
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    Was there any anti-virus, software firewall, or other 'pop-up' when you activated nmap?
    [SIGPIC][/SIGPIC]
  • sylfvst
    sylfvst Posts: 3 Arc User
    edited October 2008
    No pop-ups from AntiVirus or SpyWare shields
  • sylfvst
    sylfvst Posts: 3 Arc User
    edited October 2008
    Worked. Opened port 2900 on my router to my PC.
    Should have read FAQ before. Thanks again.
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