Valentines Promo... What went wrong?

Hey guys,

I thought I might address this topic in the forums because it might maybe affect alot of people and we could have a discussion about it.

As you know, with the start of the valentines Double-Charge and spendpromo the chinese office closed down due to corona virus. (At least that's what I think? It's closed, that's the main factor.)

Of course, we can't request the people there to risk their lives just for the sake of giving us new promo's, that would be a horrible request! I'm well aware how dangerous it is and we should never expect them to do such a thing. Yet, I feel like alot still went wrong during the Promo...

On the 26th of february we received a news-post that there's supposedly a sale on since the 19th of february and is supposed to last until the end of the promo, which is the 3rd of march.
Never happened, post got taken down a day or so after. All good, happens.

Now next thing that happened is a second spendpromo. The goldprice dropped due to everybody trying to sell their gold to get spendpromo rewards by up to 40%, at least on our server, can't talk about the others, but it dropped massively.

Now, that nearly everybody made it to sell their gold, everybody is kind of disappointed that we now get a second spendpromo which we can't participate in because we already spent our gold on horrible conditions.

My idea/wish would be, that the current spendpromo should be applied to everybody who also participated in the valentines spendpromo, to be honest... That's the least of compensation that could happen, due to the chaotic valentines promo we had.

I enjoy the game, I respect the Arc-Team and the Chinese team, yet I hope we get some kind of fix for everything that went wrong, because the way this turned out, charging like 3000$ this promo might've been the last time I've charged on this game because I feel left alone by the support.

What's your opinion on this?
I'm glad to hear a discussion/ideas!