[PSA][Discussion] Instance Issues **UPDATE 7/13**

yesmesalikey wrote: »

Inb4 roll back

you do realise the point of rollbacks right? if there's no damage then no point in doing a rollback

I think it has been mentioned before, but I would still like to say that you seem to be doing a very good job kalyst. My compliments

kalystconquerer#0876 wrote: »

The CN Engineers were concerned about this affecting DC, but then again, we were up all night so perhaps they assumed it would be affected with tonight's Emergency maintenance? I was under the impression that the bids didn't end until 12 midnight tonight, but it doesn't?

Perhaps they were concerned about the pairing systems? They weren't very clear on what part of DC they thought would be negatively impacted, so I'm just as in the dark as you are. Regardless, I've asked them to do a back up, so if something goes incredibly haywire then we can correct the scores very quickly with a rollback!

The bidding has ended. You are correct it being 12 midnight when it ends but thats for EU time as thats what the xTW server operates on. Or least I havent tried bidding after said time as I rather not toy with it knowing how much issues it tends to have.

I assume something might go wrong with maintenance during the matching period as bidding will be done by the maint time. I dont really know how it could be affected but I`ve learned to never say never with this game.

saxroll wrote: »

jamesburr36 wrote: »

saxroll wrote: »

jamesburr36 wrote: »

saxroll wrote: »

If you only took your own advice . Like seriously, somebody asks a polite question and you feel the need to go full little miss sassy on them.

Like seriously, why is there a need to be compensated every time one feels inconvenienced? Time to grow up

I nowhere said there was need to compensate. I said there was no need for the attitude.

As for compensation, generally those are given in order to pacify playerbase when **** hits the fan. From companys standpoint its something they give in order to avoid losing players over their mistake. Considering this is likely going to be least 24h issue now, compensation for service which doesnt work properly for 24h isnt unheard of. But if somebody asking if there is compensation or no really gets on your nerves enough to give attitude to strangers on internet, it might be time to close internet for the day.

My point is that we shouldn't need to be pacified. Pacifiers are for infants.

Adults learn to take the good with the bad. I'm shut out of my instance runs today too but there's always tomorrow or the next day.

But I have a very low tolerance for professional victims and the professionally entitled who demand some sort of social justice for every tiny inconvenience in life. Because I swear those same people sure as hell cause a lot of inconvenience for others without offering any compensation for that at all.

Honestly PWI staff would be well within their right to keep all servers offline until the issue was resolved with another patch to fix the instances, etc. but they decided to bring back online with limited functionality for our convenience and peace of mind.

That's the way I look at it. Especially because we have a CM who informed us that they isolated the issue and are working on a fix for us. Just be patient. Our compensation is we get to play the game.

Oh, and if players are going to leave the game over this issue knowing that it is being resolved then there's more to it than just this issue. Let them leave because they are going to find any reason to anyway.

This is a business, if you make mistake then you do your best within reason to pacify your customers so they dont take their business elsewhere. People who think companies compensate out of goodwill are naive, this is no charity.

Taking servers down wouldnt accomplish anything if they didnt have fix ready to be implemented. You dont shut down a restaurant just because you are out of say potatoes but you stop selling dishes involving potatoes and try to sell something else till you get more potatoes. If somebody ordered potatoes before you learning of this issue, you figure it out. You dont just go "too bad so sad" as that would only result in a lost customer.

Read the TOS. Nobody owes you anything regardless of how inconvenienced you are.

It's ridiculous to demand free stuff every time one feels inconvenienced.

Do you demand compensation from the power company every time you have a power failure?
Do you demand compensation from your internet service provider every time the service is interrupted?
Do you demand compensation from the phone company every time you lose phone service?
Do you demand compensation from your local dept. of transportation every time they close a road for repairs?
Do you demand compensation from your local supermarket if they run out of a certain product?

You get my point? we deal with it and move on after the issues are resolved.

I suppose the most disturbing point of that demand for compensation here is that the individuals made the demands within hours of the issue coming to light and while company staff were busy trying to determine what the issue was and communicate with the devs in China (which at the time was late at night there nevertheless) and figure out how to fix it.

WTH? I would rather the team work on the issue than pacify a couple gamers who were inconvenienced. Come on.

I want pwi to **** up even more so more of my friends quit and gimme their stuff , easy.​​

jamesburr36 wrote: »

We do not have any laws that regulate how long power can be disrupted before compensation. That's ridiculous otherwise the Gulf coast states including the Atlantic coast states would have their power companies go bankrupt after every major hurricane or tropical storm. LOL!

Fact is that power rates are consumer based. You don't pay for what you don't get.

And sure you don't change ISPs the moment your internet is disrupted for a few hours.

LOL!

Back to my point. I never stated you demanded compensation. You replied to my reply to someone who did.

Now you are excused. bye

Why you you assume I am Murican? Where I live we do in fact have laws regarding that but no surprise a Murican forgets rest of the world even exists.

This issue lasted what, 40h? 40h is a time I would likely seriously consider changing providers if it kept giving me **** for that long period of time.