Support down?

sanctuss
sanctuss Posts: 2 Arc User
in Support Desk
Hello,

I need to send in a support ticket for something, but I can't reach the support page.
Does anyone else experience this issue?

Comments

  • phantomforce#4598
    phantomforce#4598 Posts: 397 Community Moderator
    Seems to be working fine for me.
    ✯ Support Ticket ♥ Support Email: customerservice@perfectworld.com ♥ PW Wiki ✯
  • sanctuss
    sanctuss Posts: 2 Arc User
    If I go to the support page https://support.arcgames.com/ and then I login, I always get a page saying the page has redirected me too many times. I have tried this on 2 browsers on 2 different laptops and I get consistent errors.

    Here's the error:
    The www.arcgames.com page isn’t working

    www.arcgames.com redirected you too many times.
    Try clearing your cookies.
    ERR_TOO_MANY_REDIRECTS
  • phantomforce#4598
    phantomforce#4598 Posts: 397 Community Moderator
    If you're not using IE, close all tabs but one. Go to Google.com on that one tab.
    Then completely wipe your history.
    Then close the browser.
    Now, with all browsers closed, go to the control panel.
    Open up Internet Options.
    Click the Delete button in the browsing history.
    Un-check "Preserve Favorites website data"
    Check all the other boxes.
    Click Delete.
    Close all windows.
    Try again.
    ✯ Support Ticket ♥ Support Email: customerservice@perfectworld.com ♥ PW Wiki ✯
  • cyberalex
    cyberalex Posts: 20 Arc User
    edited April 2017
    it is not working for me ( https://support.arcgames.com ) i use username and password to log in and it wont let me !

    and when i click support from arcgames.com it tells me page is not redirecting corectly
  • cyberalex
    cyberalex Posts: 20 Arc User
    edited April 2017
    the support sistem is not working for me and i cant send a ticket so i am posting here a request and a question

    1 - i need 3 quest items removed from my inventory because i cant get rid of them from char heartbrokenC on tw temple serv
    Novice Conjuror`s Ring
    Novice Incanter`s Pandant
    Novice Astrologer`s Gem
    i got stuck with them ebcause i had inventory full when i was doing the quest chain i trashed the quest that i was doing with them i made room in inv and when i got quest bk i got 3 more again i finished the quest and now i have the old 3 items that i cant remove

    2 - why i can use new skills i did my culti i have the coins and 696.052.325 spirit and i can use it i have no arrow in r meniu and when i right click the skill book it say current item can not be used

    here are some screen shots

    dgma08.jpg
    2cwtvv5.jpg
    2cr613l.jpg
    16c2hie.jpg
    2e30h74.jpg


    + edit
    + now i see the skill i cant use because of unavable culti
    + but i still need the items removed
    Post edited by cyberalex on
  • ceivora
    ceivora Posts: 13 Arc User
    I can't contact support too. I tried two differnt browsers.
  • phantomforce#4598
    phantomforce#4598 Posts: 397 Community Moderator
    It seems to be working right now.​​
    ✯ Support Ticket ♥ Support Email: customerservice@perfectworld.com ♥ PW Wiki ✯
  • aryalynnvv
    aryalynnvv Posts: 5 Arc User
    I have tried all day to access support on website to submit a ticket about the cultivation issues. I keep getting a redirect for it stating this The www.arcgames.com page isn’t working

    www.arcgames.com redirected you too many times.
    Try clearing your cookies.
    ERR_TOO_MANY_REDIRECTS. I have cleared all cookies etc. I have tried to do this on a different account and still the same thing. Also have tried a different browser. Nothing works.
  • jehu50
    jehu50 Posts: 54 Arc User
    Yea I bought gold with my credit card it pending and has been for several hours no reason for it got plenty of credit! Can't access the help section as above same message to many redirects even if tis just once!! GM please e-mail me andrewjmm@hotmail.com so I can provide you with more details ty
  • shaunb6
    shaunb6 Posts: 1 Arc User
    edited April 2017
    I Can't access Support either, If i log in before i press support it doesnt load, If i go to support first and then try to log in it says my username and password is wrong.
  • theghost1240
    theghost1240 Posts: 3 Arc User
    I've tried using 2 different computers and clearing all that cookies,browsing history and such, still nothing too.
  • phantomforce#4598
    phantomforce#4598 Posts: 397 Community Moderator
    I'm sorry it is not working for you guys.

    You can always open a ticket by sending an email to customerservice@perfectworld.com​​
    ✯ Support Ticket ♥ Support Email: customerservice@perfectworld.com ♥ PW Wiki ✯
  • cyberalex
    cyberalex Posts: 20 Arc User
    cyberalex wrote: »
    the support sistem is not working for me and i cant send a ticket so i am posting here a request and a question

    1 - i need 3 quest items removed from my inventory because i cant get rid of them from char heartbrokenC on tw temple serv
    Novice Conjuror`s Ring
    Novice Incanter`s Pandant
    Novice Astrologer`s Gem
    i got stuck with them ebcause i had inventory full when i was doing the quest chain i trashed the quest that i was doing with them i made room in inv and when i got quest bk i got 3 more again i finished the quest and now i have the old 3 items that i cant remove

    2 - why i can use new skills i did my culti i have the coins and 696.052.325 spirit and i can use it i have no arrow in r meniu and when i right click the skill book it say current item can not be used

    here are some screen shots

    dgma08.jpg
    2cwtvv5.jpg
    2cr613l.jpg
    16c2hie.jpg
    2e30h74.jpg


    + edit
    + now i see the skill i cant use because of unavable culti
    + but i still need the items removed

    i sent ticket with this problem they replyed with something like " we can not delete items from your account please post on the forum so the developers can take action " what now i wait 2 years for a simple update that will let me sell this items

    and i repete i did the quest i dont need them !

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