Preferential ticket treatment

I'm not sure why original account holders would not be able to answer their security questions. I mean, the whole point of a security question is to ask something you would know. Sure you may have changed the question options since, but it's not like you could forget the original questions answers.
Unless that is, you didn't use honest responses in the first place.

I agree, all violators should be treated similarly. However there is probably more to it than you are aware of. Such as previous infractions, or the severity of the current infraction. It could just be GM's being stupid too. It's not like we haven't seen this before either.

On TT Original account holders should get banned for sharing their accounts. The persons using said shared accounts should be getting bans too. I'd be willing to be they are putting the great scope of this into consideration, though I can see how a couple of accounts might get stuck in the process if there are siblings, or some other shared IP address issues.

Why is this topic hidden?
Throw money at PWI and have all your transgressions ignored? So many scandals with PWI lately you'd think they'd want to at least follow their own TOS.​​

I normally do not cite ToS on anything except in the case of encouraging chargebacks, etc. If you have specific issues regarding the way Customer Support handles specific account related issues, that's not something I can action on, as I've stated on multiple occasions. I didn't move this thread (if it was moved?), so it's most likely because it belonged in this forum, not because it was trying to be hidden.

Is there seriously calls for favoritism for fixing a bug in the fairest possible manner?

saxroll wrote: »

Is there seriously calls for favoritism for fixing a bug in the fairest possible manner?

It was definitely the right choice/fix for this situation. My concern is why hasn't this sort of action been done before when there were multiple other factions that benefited from issues just like this one.

sylenthunder wrote: »

@shopalong#1200 I think what changed is that we now have a CM that is more vocal, and in contact, with China than any previous excepting frankieraye. The problem with the frankieraye era was that the developers in China were complete noobs. (Seriously, it was really sad that I knew more about how the core code worked than they did. I spent a lot of time talking to them also.)

Kalyst also has a strong history in QA, so she knows what she needs to say to make things happen if it is at all possible. And who knows, maybe China has finally started to wake up and pay more attention to our version of the game. It's hard for me to comment on this since almost every contact I have had in PWE or PW-CN has dried up. This is because they've moved on to better positions/companies.

As to the thread being moved/hidden, I don't have information on that. I thought it was always in this forum, and I'm not able to find any history showing otherwise.​​

That's good to hear, I definitely respect and understand the action taken this past week. I am not complaining at that progress whatsoever. I am primarily concerned as to why this was treated differently than previous issues?

Idk what's up with the quotes either, I've never been active in forum before now and don't keep track of who is who but it didn't copy the quote of anything I said but it used my username.

I think the thread is showing up properly now, is it possible if a mod responds it doesn't push the thread up? I was definitely seeing older posts and this one seemed to be on another page up until I replied to it.




All in all I think a lot of us would be happy if there was some sort of connection made between pwi and pwcn that actually moderates the moderators&employees. The purpose being a fair treatment of all issues like this one that requires action from development and not just influenced based on how many people the affected faction can complain about.


It definitely seems like this scenario was heavily influenced by the outcry of the faction that got pushed to 1st place. I guess when origins xtw points never got reset people didn't raise enough awareness in the forums at the time to put it on the moderators radar resulting in no action taken to correct it. Same with the rewards distributed for the first season of xtw that favored a particular server (I don't remember which) would by default win all fights when no one was able to enter.


So just to summarize, if the actions taken this past week continues then fantastic. However you can't disagree that it can be a bit frustrating from the playerbase if these actions aren't consistent and only seem to matter about who tickets/posts more.

I would suggest being more active in the game/understanding the politics that go on because inadvertently if you end up singling out a faction or a server then what's the point of continuing to play the game? I like the game, I like the community more, it's the only reason I still play this game with my friends.... if we can't rely on the actual rules of the game being followed for everyone then it's very discouraging...

Thanks for the replies, I hope you take in what I said as constructive criticism in ways to understand your playerbase. I tried to keep the emotion out of it but being someone who has played this game since 2009 it can definitely be frustrating if you are more concerned about the management of the game and it actually working properly than playing the game itself.


Hopefully things will continue to get better, thanks for the hard work getting things cleared up with the developers, Kaly. I know developers are usually less than happy when they have to be bothered by "menial" things like this.

interesting i been playing this game for 7 years have had 2 strokes along the way i know plenty of older people who health is in decline asking how come someone may not remember secruity questions as a lone deterrent isn t fair. an yes there is perferred treatment in game it starts at the top an works its way the game itself [random packs an random everything] too many aricles out on how there is no fandom with computer games. This is how you see people winning scroll of tomes 2-3 times while others not once even thou the other may have spent 2-3 times the money that the person who has won items. This means when i see random i know now it means unfair. Pwi would do better if it made players use auction house instead of cat shops. just simply do away with cat shop period an focus more on auction maybe removing some of the restrictions governing auction houses this would help with the lag in some of the major cities that players always complain about. there are some active players i know with four to five catshops an play the game as well how do you stop a person from doing this you could ban them yes but that alone may or may not fix problem a more better solution would be to do away with cat shop option an something else if a character is inactive for a certain amount of time i mean no chatting no moving the server will automatically boot the account off game Pwi an game can do this i have seen it done on GuildWars 2 Guild wars 2 systems works the auction house is full of people selling there stuff an game is uncluttered from cat shops. Do anyway with random system. It is not random it favors certain player or numbers over others reason i say numbers is because we all are given a number when we may an account the numbers determine what the packs are given to a person who obtains them. the number than is thrown in the random sysytem which may never come up because no matter how much you say its random to many well educated people say a truly random system on a computer can not be done. Whe the basice system a computer understands is 1 an zero . so the game is have an have nots very simply put. It is unfair an may be discriminatory too players. This isn't very hard too prove in a court of law. In china where this game orginated it may be perfectly legal in theUnited States an other countries where they have laws against gambling. This practice of random numbers may be illegal. the counter agurement would be states run a lottery but States have be known too turn a blind eye to this an say the money goes to education or highways or anything good for the general public too save there tail or justify the means of a randon lottery. Here the random numbers are strictly for profit of the game which may be breaking the laws of gambling. All this takes is one case to be taken an won against PWI . I am sure that PWI has put this under a calculated risk. so far it has panned out for you luckily. has with all games with alot of online time eventually luck runs out. PWi won t be able to shrug the shoulders an say sorry alot will be paid out. My advice to the game would be clean it up take some of the suggestions do away with the random system completely There are many other games that don t have the problems PWI has.It only takes one to ruin the game an game writers are lazy.
I read up above about one person compain of preferred treatment My average time in getting something done out of tickets system may be about a dozen tickets half nice half not so nice all of the being answer 3 to 5 times an maybe 2 to 3 weeks of pure fighting with game management to get anything done. NOTE TO ALL I HAVE BEEN BANNED FOR TICKET ABUSE before but my response is if you did your job maybe i wouldn t abuse the system sorry if i am wrong but this game has been here awhile an i am a boss at my job i work in which i am expected to get results so the same applies here to the ticketing system . I agree with the person who suggest that Pwi an Pwcn have a direct line of communication that doesn t take days or weeks just a few hours should be max time.It is really very annoying an shows a lack of interest on managements part an this effects players involved. Such lack of interst would lead to firing.People play this game inhopes of being the best at what they do whether that be in real life or game I know this much as a parent. I have tried too teach my kids to do their best in what they do . I know every parent does the same with their kids.The players of this game expect that from PWI an PWCN.