Double sized Stash Issues (group the descriptions here for ease of finding & comparing them)

eirghan wrote: »

tesone wrote: »

enelimm wrote: »

Thank you for creating this thread, it does help! I've raised this issue with our teams and will keep you updated

Thank God someone responded. I sent in a ticket, but the response I got back told me to go to the server merge FAQ like I was a complete idiot even when I clearly and politely explained the situation to them in detail.......you guys really need to clean up your support center it's just been in such disorder for years.
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i got this response too.... I swear to god they don't even read the tickets.

I'm going to submit a ticket with the words "FREE" "JOSD" and "100 MILL" and see if a robot responds back with a suitable answer.

anyway, thanks for the human response @enelimm mucho appreciated.

Id like to see response for that, but me personally I'd take the 100mil and give away the JoSD, need more vit stones later down the road if i can ever get my hands on a matchless wings from packs because i refuse to pay the absorbant amount of coin people want for one.

I have the 4 Rolls in account stash.. The issue i'm having is, not many items can be put in account stash like...Hp/Mp Charms, Gear, Shards, Genie exp Cubes, SoD/SoA,and the list goes on and on...Kinda make account stash useless if you cant put hardly anything in it..Hope it gets fixed soon

I can use all 32 spots on my 3 accounts. sorta.

I had put something in each slot before the merge so the account stash was full. I used ammo, pots, fireworks, stackable stuff.

I can replace one of these slots with something from my bag. I cannot click or drag to get it to get it into the stash unless it is one of those items already there.

I can move items around inside the stash. I can split a stack and move 1 item to empty spots making those slots "usable" again.

It's tedious, but working for me. Hope they fix it soon.

Three separate accounts between myself and a friend, all three did NOT have the 17 item slots filled, and ended up with just the original 2-row Stash. It's fully functional, mind you, but still just 16 item slots total, both visible and usable. Yes, all three accounts had stashes activated on both servers prior to the merge.

I would also like to reiterate statements made by more than just a few here, that after having sent my initial ticket in, and being quite clear and concise that all the requirements had been met, I was given an extremely offensive (to my intelligence) response referring to some forum FAQ, basically inferring that if I had activated stashes on both servers, I now have a double stash.. doh!

It's responses like this, from customer service, that seriously undermine any good work you GM's are doing on this end, and believe me, I DO very much appreciate what you are doing.

Thank you

In the same bandwagon of not having the stash as advertised.

I haven't bothered with a ticket because ticket staff are kinda sorta really terrible and I'm waiting to see what happens here first.​​

this is the response i got after patiently updating my ticket to explain that yes.. i had stashes on HT and Arch before the merger.. but alas.. no 32 slots after merge...

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-to paraphrase the ticket, wait and see. They'll say something when they have more concrete info-
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let's see what they do.. I'm sure they got a ton of tickets on this or i am sure they wouldn't have changed their answers.​​

lilmomcrow wrote: »

I think that "Navi" is handling alot of tickets these days.

Yea I actually got a useful response on my ticket today on my ticket and I'm thankfull for it

"Hello,

This is already a known issue and we have updated the QA Team and Engineers look into this further. Once I have an update from them, I will update this ticket. No updates will be provided in the meantime and I have something solid and concrete from them.

Take care and have a great day!"

tesone wrote: »

Dang, elyora you got lucky. Now that's the kind of response that should be provided to customers in the first place. I would have been happy with that response when I sent in my ticket.

Must have stumbled upon the 1/35535 chance of a ticket with a proper response. Hope they had a master ball to catch it!​​

Can we get a resolution on this please!

elyora2 wrote: »

I actually got a useful response on my ticket today on my ticket and I'm thankfull for it

"Hello,

This is already a known issue and we have updated the QA Team and Engineers look into this further. Once I have an update from them, I will update this ticket. No updates will be provided in the meantime and I have something solid and concrete from them.

Take care and have a great day!"

After literally making a fool of myself ranting to support, I also got a similar 'useful' response, to which I responded gratefully, albeit sheepishly.

opkossy wrote: »

prancing wrote: »

Can we get a resolution on this please!

It's getting looked at. Since they haven't figured it out or made a fix, there's no resolution right now.

My only concern now is that it gets forgotten and swept under the rug, like so many other issues have been in the past. Honestly, if it's not something that is gonna be able to be resolved through a fix, just admit the error, and refund the gold to the players involved.

bump don't let them forget about us

This thread got pushed too far down. We still need an answer.

wow, I would think we deserve at least an update by now....

waaaayyy tooo long....

Guess there is still no word on this being fixed. Should we write a new ticket asking for a refund then I wonder?