frozen

Posts: 28 Arc User
edited March 2015 in Support Desk
i took my toon to heaven's tear and now its frozen and it wont let me log off, ive tried force logging and she's still there frozen.

i logged onto my daughters toon and had no issues tho i did not try to take her to heaven's tear.

do i need to make a ticket?

this is on harshland
Post edited by ritaf on

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Comments

  • Posts: 28 Arc User
    edited March 2015
    i would like to add that i have a new laptop only 2 weeks old so doubt that is the ploblem.

    could a GM come in game and move me out of heaven's tear please? i cant do anything
  • Posts: 929 Arc User
    edited March 2015
    If you close the client and try to force log in, are you still unable to log in?
  • Posts: 28 Arc User
    edited March 2015
    i have loged off ARC and even shut down my laptop. brought everything back up and still had to force log onto game bascause it said i was still in game

    i can log ito game but the toon is frozen, game is frozen cant do anything

    all on old heaven's tear
  • edited March 2015
    After the character screen, while the loading bar is up, hold down the W key, and it should get you out of the locked position.

    Or, get someone with a squad teleport to summon your toon.

    You might also try verifying the client files in case is something corrupted on your end.
    [SIGPIC][/SIGPIC]
  • Posts: 28 Arc User
    edited March 2015
    the game was fine my toon was fine untill i went to OLD HEAVEN"S TEAR that is when every thing FROZE - i can not move, i cannot type, i cannot except invites, i cannot log off game.

    nothing moves not chats, not fairie nothing
  • Posts: 28 Arc User
    edited March 2015
    i got some one to pull me out of old heavens tear and my toon is working fine, you might want to check and see if the last update did something.

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