when will this mysterios lagging stop?

nichya3379

is there any news yet ?

another day has passed

SylenThunder - Twilight Temple

Kniraven - Lost City wrote: »

We need to summon SylenThunder yo further investigate

I shall prepare the summoner's circle.

Pfft I've already posted in the thread. So far, not a single person has given me any information to show it's anything other than random hub issues on the internet, with the occasional exception of the Morai server.

I don't care if you've got 30 traceroutes from people having lag issues. That doesn't prove a damn thing until you analyze them.

Hell, I've even had a lot of you calling me names, calling me a liar, and then not providing one damn bit of information on your issue so I can help. Works been really busy lately, and there's going to be some big changes for me shortly. Put it all together, and visiting the forum, kinda dropped of my daily list. (FYI, previously, if I was awake, and not in the car, I'm usually refreshing the Support and GD forum windows about once every half hour or less.) Today, this is the first time I even bothered to look. So far, there's no new information, so I cannot really do anything except make posts like this.

nichya3379

yes this is we ben chewing on long time hard finding out the real issue as not many seem to have this

i did give all info been asked even tracert i dunno i can not tell much only that it happen every day arround the same time last some hours get ping 15-32 k ms and single cilients freeze randomly over 20 minutes look like dced but after long time it suddenly continue moving chat and everything
and it started to happen since the release of the new race expansion

played years just fine i dunno anymore i can not play pwi anymore b:sad

nichya3379

it still keep happening on every evening arround the same time every patch i hope it fixed

will sending a ticket actualy reach the dev team or do they read here by self?
as i not see any reply by a red named person i be curios on my next step if any advice

nichya3379

fix this **** finaly i will not stop posting untill this is fixed

i rather bring my friends to keep annoying on forum too if this will not be finaly solved

SylenThunder - Twilight Temple

nichya3379 wrote: »

fix this **** finaly i will not stop posting untill this is fixed

i rather bring my friends to keep annoying on forum too if this will not be finaly solved

But all you're posting is ****. What's the point?

nichya3379

all im posting is about this and only since about 1-2 weeks

i were waiting over 2 months this to be fixed yet they did nothing but ppl give rude comments

it started since the new engine which been added at the time they added a new race

there u go u have a point something to test and check


and im sure u did check this too didnt u ?

http://pwi-forum.perfectworld.com/showthread.php?t=1741591&page=2

how many ppl got the same problem and still u dare to think "is ur internet provider" ur anti-virus programm and all this bullcrap but not realise that we played fine all the previos years is kinda sad
get real this not caused by us but is our problem we can not anymore play due to they messing up something else

be happy u can play i can only watch my friends having fun while i standing afk all day on 16-32 k ping since al the lost months and play other online games (yes other and they not lag there is no point in blaming everything on my pc and my internet)

eland20

i have talkt to a couple people from EU now and it seems its a country specific issue.
Many people try to restart pwi on morai since the lag appeared.
would help alot if there was a server transfer function. but pwi profit from people who restart from scratch.

nichya3379

hmm if they believe they make profit like this they are wrong

ppl may start new server but they have everything and friends on theyr main server and im sure they will NOT spending money on other server only because pwi messed up and got it unplayable

they go to new server just to play and pass the time if not even fully quit pwi like many ppl do day to day

most sad they not even dare to reply here hmm why do we have forums if see them not talking at all not giving comment and statement

sure botique updates and new charge gold events everyone get informed b:chuckle

NRGLG - Heavens Tear

Today I got a bigger latency spike than ever before, if you can call 20-30 seconds latency. From my viewpoint, it looks like packets are being sent to the server just fine and arriving in a fairly timely fashion (it seems). However, it appears the server is lagging behind sending back packets to me. This could be a case of DDoS-esque problems. That is, too many TCP packets being sent and the server is having trouble keeping up (the handshake, known as SYN-ACK). Dunno why PW is sending packets over TCP...why not UDP? Anyways, it'd be nice to figure out why it's having issues getting back to me and people from my faction and seemingly not others at around the same exact time every day on HT. Which is right now by the way. The lag is at about 16000ms (16 seconds) right now. If a regional hub was to blame, would it not have drastically slowed down my packets being sent to PWI? I'll note that while I am a software engineer and game developer, I am not a networking expert. Networking is actually one of my weakest points, albeit not so weak as to not recognize simple problems.

Called my ISP, and they confirmed latency in sending ACK back. Woo~ So now it's their issue.

Edit Several Hours Later: When TW started in HT the server started lagging so bad that people were getting kicked. I'm starting to believe the lag does have absolutely everything to do with PW's servers. What excuse is there for the lack of bandwidth or server being so unstable?

nichya3379

yaap by the time we already have find out the issue not be on our side but some smart people in this forum think they can easy put it like that because they not have it

sadly pwi will think "ooh oki it is on they problem so we let it be" because those trolls need to post it be fine by them which not help anyone who does suffer in unplayable ping over months

if know anyone who have this problem too try make them post here soo pwi can see how many are suffering on this problem since the new engine and hopefully they will do a move to check into this b:sad

NRGLG - Heavens Tear

nichya3379 wrote: »

if know anyone who have this problem too try make them post here soo pwi can see how many are suffering on this problem since the new engine and hopefully they will do a move to check into this b:sad

New engine? No, there is no new engine. There is a new 3D movement engine introduced because of the addition of the Duskblades. PW still uses the Angelica Engine though.

SylenThunder - Twilight Temple

NRGLG - Heavens Tear wrote: »

New engine? No, there is no new engine. There is a new 3D movement engine introduced because of the addition of the Duskblades. PW still uses the Angelica Engine though.

Supposedly they upgraded it from the original Angelica engine to the same Angelica 3 engine that is used in Swordman. Not that it would affect your ping at all. PFS maybe, and if you're on an archaic system, then that may in turn affect ping, but only because your system bus is overloaded handling the client engine and graphics, which puts a strain on everything else. I should also note that I have not seen any change in the overall performance of the client, which is why I am doubting the data stating that they upgraded the engine.)

Still not experiencing lag 95% of the time I play, and the few times I do, I'm able to track it down to either my system, or a stupid regional hub. With the noted exception of TW the last few weeks, and I posted my results on that here. (This would be the exception to the rule, and I'm pretty positive that it's due to a load handling issue with the specific map server that runs the TW and Warsong maps.)

NRGLG - Heavens Tear

In my tests, mind you with possibly lesser understanding of networking than yourself, at the time I posted when I was getting 20-30 seconds ping; results were suggesting something was wrong on the very end, that is PWI. The in-between nodes didn't seem to have any issues responding to me. However, since that day I've not gotten that again. Not sure what was causing it, but it is gone for now. It was happening every day for a few months until that day I posted coincidentally. For all I know, my ISP could have been responsible, but it doesn't explain why the nodes were responding quickly and PWI wasn't. Whatever the case, it seems possibly resolved. I'll keep a lookout if I can, but as it happens during midday, I'm not always available to check it out.

As for the Angelica Engine, I do know they put in the Swordsman 3D movement engine into PW for the duskblades. I don't know if they changed the Angelica Engine to version 3 though. Whatever the case, neither should cause the kind of lag that was being seen unless they drastically altered the backend processes in some way. If they did alter it drastically, you'd think it'd actually be more stable and more able to handle things like TW. Instead we're seeing opposite results. However, these opposite results started only a month or so ago, and not back in December if I'm not mistaken. So this alone would lend itself to suggest something else is wrong.

I suppose if a PWI employee would chime in something, useless or useful as it may be, it'd make everyone feel a bit better.

nichya3379

my issue started since the eclipse expansion

i get everyday in morning in afternoon and again in evening about 3-4 hours a ping of 12-32 k ms eveen on log in screen harshlands show 3000 and the weird thing is this is not really lag it only lags on my screen

other ppl can still see when i blind talk chat or click any actions on my character only my self look like dced on my screen and this last arround 20 minutes sometimes untill a few lines have finaly updated on chat and this it goes and comes all over the 3-4 hours again and again durring all day morning afternoon evening only night seems stable and yea nights i need spend time on sleep barely can play anymore while any other games are just finest including morai server

including to the lag time are possible dc too, then get unable to log in "character screen remains empty" or i get finaly managed to log in and read "server error please log out and try again"

same story...this keep happening all day


and again this started since the pwi eclipse expansion so no idea what they changed but this kind of problem started since then
see al the threads beeing started by other before i start complainning after months

SylenThunder - Twilight Temple

nichya3379 wrote: »

my issue started since the eclipse expansion

i get everyday in morning in afternoon and again in evening about 3-4 hours a ping of 12-32 k ms eveen on log in screen harshlands show 3000 and the weird thing is this is not really lag it only lags on my screen

other ppl can still see when i blind talk chat or click any actions on my character only my self look like dced on my screen and this last arround 20 minutes sometimes untill a few lines have finaly updated on chat and this it goes and comes all over the 3-4 hours again and again durring all day morning afternoon evening only night seems stable and yea nights i need spend time on sleep barely can play anymore while any other games are just finest including morai server

including to the lag time are possible dc too, then get unable to log in "character screen remains empty" or i get finaly managed to log in and read "server error please log out and try again"

same story...this keep happening all day


and again this started since the pwi eclipse expansion so no idea what they changed but this kind of problem started since then
see al the threads beeing started by other before i start complainning after months

Since your issue started with the expansion, it's most likely localized to your system. It is unfortunate that you have not yet provided the Speccy report or any troubleshooting details you've done on your end. Else someone may be able to assist you.

Annalyse - Heavens Tear

I've actually started having issues recently myself (started over a week ago and has happened maybe 3 times), but only after 8PM. But today for example, I can play smoothly on some of the servers but cannot even get into the west coast ones. When I was in briefly a couple of times, it showed my ping as 0 and none of my chat came up. I finally just gave up.

I'm not sure how to run a traceroute or I would, but since everything else is working fine (I have tried other games to test, and can play normally on east coast servers of PWI), I'm sure it is not my internet. If it is something to do with those dreaded regional hubs I keep hearing about, I guess that means there is nothing I can do about it?

NRGLG - Heavens Tear

There is a program called PingPlotter, it's easy to use for those unfamiliar with how to use a console and traceroute and will give you the packet loss percentage in the nodes if there are serious problems.

I'd recommend getting the 30-day trial since you're having issues right now, and set the target to ping as "pwigc4.perfectworld.com" - this is Heaven's Tear. If you end up getting packet loss, you could post a screenshot of the program or manually type out the trace and packet loss and that'll tell us what's failing.

Here are the other servers if those start failing for you as well...

Europe
pwieu3.en.perfectworld.eu - Morai

US West
pwiwest4.perfectworld.com - Archosaur
pwigc3.perfectworld.com - Lost City
pwigc2.perfectworld.com - Sanctuary
pwigc4.perfectworld.com - Heavens Tear

US East
pwieast3.perfectworld.com - Raging Tide
pwieast1.perfectworld.com - Harshlands
pwieast2.perfectworld.com - Dreamweaver

nichya3379

no point in all this the problem is not on our side nothing we can do or prove to get fixed

if scroll 2 pages back we already discuss this and i did even tracert when i have the issue

nothing result no bad ping nothing is not on our side they need to fix it

but ofc this person i will not mention name keep still telling "u give us no info / is on ur system"

no matter what u try to tell and explain or post and proof it is hopeless unless pwi realise and fix ti by self

even say i play over years and years just fine untill the expansion and he still say

SylenThunder - Sanctuary wrote: »

Since your issue started with the expansion, it's most likely localized to your system. It is unfortunate that you have not yet provided the Speccy report or any troubleshooting details you've done on your end. Else someone may be able to assist you

if this is even smart at all?

i gave all infos they ask i did explain everything happen since when it start which time it start which server time it start the lag the dc the unable to log in the empty character screen the 12-36 k ping about 3 hours

and more ppl have posted the same and still i get tell i not giving any usefull info or it beeing on my system

SylenThunder - Twilight Temple

nichya3379 wrote: »

no point in all this the problem is not on our side nothing we can do or prove to get fixed

if scroll 2 pages back we already discuss this and i did even tracert when i have the issue

nothing result no bad ping nothing is not on our side they need to fix it

but ofc this person i will not mention name keep still telling "u give us no info / is on ur system"

no matter what u try to tell and explain or post and proof it is hopeless unless pwi realise and fix ti by self

even say i play over years and years just fine untill the expansion and he still say



if this is even smart at all?

i gave all infos they ask i did explain everything happen since when it start which time it start which server time it start the lag the dc the unable to log in the empty character screen the 12-36 k ping about 3 hours

and more ppl have posted the same and still i get tell i not giving any usefull info or it beeing on my system

I saw your traceroutes, and all they show is that there isn't an issue with your connection to the server. If you read my sticky thread, you would know the minimum amount of data I need to be able to assist, and you have not provided it. All you've posted is some good traces to the server.

I'm more than happy to help, and even have a lot more free time now that I'm on a mini-vacation while I am transitioning roles. I just need information to work with. More people are posting similar QQ, but they aren't providing any troubleshooting information either. I can't help anyone until I have the information I need to do an thorough analysis.

nichya3379

(I saw your traceroutes, and all they show is that there isn't an issue with your connection to the server)

am i not saying it all the time ?

it is not my internet or my pc it must be something else already weird it started since the eclipse expansion which was a big patch

strange too i can still talk and use skills etc and ppl can see it but only my own screen wont update it look like huge lag or dc often up to 20 minutes just to see a bit chat changing then again

but other see me normal and hardly believe i lag when i say i do it give so much confussion and truoble to the non believeer and i can do nothing about it

i not want to QQ as it been post there but this goes over months and i can not play anymore
months i been waiting next patch it gone next patch it gone even todays patch i have hope but nothing fix i just lagged again horrible right on bh snake boss luckily the squad manage to kill it me non dying which i seen like 10 min later when suddenly all gone b:cry

SylenThunder - Twilight Temple

nichya3379 wrote: »

(I saw your traceroutes, and all they show is that there isn't an issue with your connection to the server)

am i not saying it all the time ?

it is not my internet or my pc it must be something else already weird it started since the eclipse expansion which was a big patch

strange too i can still talk and use skills etc and ppl can see it but only my own screen wont update it look like huge lag or dc often up to 20 minutes just to see a bit chat changing then again

but other see me normal and hardly believe i lag when i say i do it give so much confussion and truoble to the non believeer and i can do nothing about it

i not want to QQ as it been post there but this goes over months and i can not play anymore
months i been waiting next patch it gone next patch it gone even todays patch i have hope but nothing fix i just lagged again horrible right on bh snake boss luckily the squad manage to kill it me non dying which i seen like 10 min later when suddenly all gone b:cry

Once again, it sounds entirely like an issue on your system. Primarily with your PC's ability to display the data on the screen in a reasonable amount of time. It's also entirely possible that you are confusing "lag" with low FPS or a stuck client, and if your client isn't responding properly to data calls from the server because it's stuck, the server will drop your connection.

Since this ties in with a huge update, that supports my current theory even more. Huge updates have much less impact on the servers than they do on your client. Depending on your system specs/abilities, that last update may have been enough to push it over the edge.
(Also, don't think that just because you have some super-powered PC, that you're exempt either. There's plenty of system bloat, malware, crapware, and other junk that can be running which will interfere with the ability of the client to run properly. Then there's the legitimate software you actually like that can interfere, like certain video decoders/encoders, security software, and messaging clients. There's more, but the list is really long... Which is why I ask for a link to a published Speccy Report.)

Until you provide me with the details I require, you're just pissing into the wind. b:surrender

eland20

SylenThunder - Sanctuary wrote: »

Once again, it sounds entirely like an issue on your system. Primarily with your PC's ability to display the data on the screen in a reasonable amount of time. It's also entirely possible that you are confusing "lag" with low FPS or a stuck client, and if your client isn't responding properly to data calls from the server because it's stuck, the server will drop your connection.
....

thats totally nonsense ... ... ...

Annalyse - Heavens Tear

NRGLG - Heavens Tear wrote: »

There is a program called PingPlotter, it's easy to use for those unfamiliar with how to use a console and traceroute and will give you the packet loss percentage in the nodes if there are serious problems.

I'd recommend getting the 30-day trial since you're having issues right now, and set the target to ping as "pwigc4.perfectworld.com" - this is Heaven's Tear. If you end up getting packet loss, you could post a screenshot of the program or manually type out the trace and packet loss and that'll tell us what's failing.

Here are the other servers if those start failing for you as well...
pwieu3.en.perfectworld.eu - Morai
pwiwest4.perfectworld.com - Lost City
pwigc3.perfectworld.com - Sanctuary
pwieast3.perfectworld.com - Raging Tide
pwieast1.perfectworld.com - Harshlands
pwieast2.perfectworld.com - Dreamweaver

Thanks! I know how to use tracert in command prompt but I just didn't know the target for Heaven's Tear. Next time this weirdness happens I will run a traceroute.

It really doesn't happen often for me but I just find it really weird that I effectively can't play on west coast servers when it hits but I can play just fine on east coast and Morai.

SylenThunder - Twilight Temple

eland20 wrote: »

thats totally nonsense ... ... ...

Only if you're un-educated in how computers work. Especially if you don't understand how the client works as well.

nichya3379

there is no need to know how our computer works to realise this problem is not on our side if see this issue WE have (yes WE as it seem to effect alot ppl and less than half using even forums so they not post here)

NRGLG - Heavens Tear

nichya3379 and eland20, Sylen is correct that your computer could be the one having issues. Sure, there's a probably more than 50% chance it's not your computer, but what Sylen is attempting to do is rule out that your computer or NIC is the one with the problem. Once ruling that out, they will move onto your ISP and then the regional hubs controlled by the ISP. Then after that PW. This is very standard troubleshooting procedures that, most typically, over-the-telephone troubleshooters for companies like Google, Microsoft, and Apple have to do all the time. It's more-or-less the same procedure I go through when repairing client computers.

Anyways, on the main topic, here's what happened while I was sleeping...
http://dump.nrgs.org/pwpw/2015_04_02_AM_02_48.png
http://dump.nrgs.org/pwpw/2015_04_02_AM_02_54.png
http://dump.nrgs.org/pwpw/2015_04_02_AM_02_55.png

eland20

SylenThunder - Sanctuary wrote: »

Only if you're un-educated in how computers work. Especially if you don't understand how the client works as well.

i know i know, you are god you know it all, sorry that i disturbed your world b:bye

SylenThunder - Twilight Temple

nichya3379 wrote: »

there is no need to know how our computer works to realise this problem is not on our side if see this issue WE have (yes WE as it seem to effect alot ppl and less than half using even forums so they not post here)

Again, you prove your ignorance. It is affecting a lot of people, but that does not necessarily mean that it's an issue with the client itself or with the servers themselves. Apparently you weren't around when they updated the engine to work with DX9, and all the QQ that people couldn't play anymore because of errors starting the client. Issue wasn't PWE. Issue was too many people playing on a way out-dated PC that couldn't run the client anymore.

NRGLG - Heavens Tear wrote: »

nichya3379 and eland20, Sylen is correct that your computer could be the one having issues. Sure, there's a probably more than 50% chance it's not your computer, but what Sylen is attempting to do is rule out that your computer or NIC is the one with the problem. Once ruling that out, they will move onto your ISP and then the regional hubs controlled by the ISP. Then after that PW. This is very standard troubleshooting procedures that, most typically, over-the-telephone troubleshooters for companies like Google, Microsoft, and Apple have to do all the time. It's more-or-less the same procedure I go through when repairing client computers.

Anyways, on the main topic, here's what happened while I was sleeping...
http://dump.nrgs.org/pwpw/2015_04_02_AM_02_48.png
http://dump.nrgs.org/pwpw/2015_04_02_AM_02_54.png
http://dump.nrgs.org/pwpw/2015_04_02_AM_02_55.png

Based on that data, looks like your main issue is the international hub in LA. After that it all goes to ****. I've been getting that more and more often since the issues they had there last summer.

____________________________________________________

For all of you still QQing like morons....
Prove me wrong people, and start posting the information I ask for. Give me something to work with to prove it's not on your end.
Until then.... You can sit and whine all you want, but it's not going to get you anywhere. Go back to playing some browser game that doesn't need system requirements.

nichya3379

dunno what u mean about outdated pc but if u mean my pc is not good enough to play a hell ugly looking like 1990 game (PWI) then see my pc information

yes i not like the graphic i not play it because it look good or bad if ppl want to say "if not like it then leave" i not care it look bad but pwi definitv not need a good pc

Vendor: AuthenticAMD
CPU Family: 0x15
CPU Model: 0x13
CPU Stepping: 0x1
CPU Type: 0x0
Speed: 4121 Mhz
4 logical processors
2 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported

Network Information:
Network Speed:

Operating System Version:
Windows 8 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: AMD Radeon HD 8670D

DirectX Driver Name: aticfx32.dll
Driver Version: 14.100.0.0
DirectX Driver Version: 8.17.10.1280
Driver Date: 17 Apr 2014
OpenGL Version: 4.4
DirectX Card: AMD Radeon HD 8670D
VendorID: 0x1002
DeviceID: 0x990c
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1360 x 768
Desktop Resolution: 1360 x 768
Primary Display Size: 23.62" x 13.39" (27.13" diag)
60.0cm x 34.0cm (68.9cm diag)
Primary Bus Type Not Detected
Primary VRAM: 768 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Lautsprecher (Realtek High Defi

Memory:
RAM: 15556 Mb

Miscellaneous:
UI Language: English
Microphone: Not set
Media Type: DVD
Total Hard Disk Space Available: 1430454 Mb
Largest Free Hard Disk Block: 36652 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected



[Again, you prove your ignorance. It is affecting a lot of people, but that does not necessarily mean that it's an issue with the client itself or with the servers themselves]

and only because u are one of those people that can play without this issue it does not mean either that it is not a client problem

ever think it can be specific country problem? on what we have seen this far most on this issue seem to be in europe