Here is one of my pwi support story's about the Mechanical Lion i won being bound....comment or tell your support story...
i cant type word for word but you will get the idea ....I start with a good old moan about it should not be bound as all items in packs are able to be sold and i want my gold back and then state what there response will be to my complaint aka there standard blar blar about chance packs.
8hrs later a response with a link to http://en.wikipedia.org/wiki/Independence_(probability_theory
and the blar blar about how chance packs work....so i tell them again about the fact its bound and why would they put something bound in a pack when everything else is not.
14hr later another response just saying they cant replace items.
So i tell them they should not have all there adverts for the packs advertise the mount without saying it will be bound including the in_game msg they had for the mount....AND for the next 15 days they A:tried to blame me for hatching the egg which they claim made it bound then a few days later say it was designed to be bound .....they asked for the links to where the mount says its unbound so i linked there pages here is the response lol
Thank you for the report. Unfortunately, no specific information about it being unbound was provided in both links.
They couldnt even understand that because they just name the mount it means like all other mounts in packs its normal aka not bound ...they dont put on token/gold coins/gem etc NOT BOUND because there all unbound.
All in all there here to make money but they could have just said sorry we will change the advert to include (bound to player) at least then people know an item is going to be bound