[Maintenance Discussion] 1/27/15 COMPLETE

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135

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  • moonles
    moonles Posts: 11 Arc User
    edited January 2015
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    Sweetiebot pls display server status
  • Luscinia - Lost City
    Luscinia - Lost City Posts: 30 Arc User
    edited January 2015
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    magador wrote: »
    Why you never say that?When we know you fix sth. it's better.You just say it's a restart...Other question when servers will be on?

    Read the first post and use a time converter :)
  • jupiterhascome
    jupiterhascome Posts: 3 Arc User
    edited January 2015
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    when do they announce the winners for the fashion contest? b:pleased curious to see who won, with soo many great entry.
  • XargonautX - Sanctuary
    XargonautX - Sanctuary Posts: 1 Arc User
    edited January 2015
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    Every time i used to reboot my gaming server i would do a sql database backup, and the database for the Daemons.
    The re-boot does also free up the ram.
    I would imagine PWI is setup for a server per Daemon (Each server Daemon running its own ram obviously).
    PWI server files are RAM hungry..
    3-4 Hours seems about right for such things...including a test run on a seperate server(s) of changes.
    You know the changes are not made by PWI but by whom they hire the files from.
    Just saying.
  • magador
    magador Posts: 6 Arc User
    edited January 2015
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    Luscinia - Lost City wrote: »
    Read the first post and use a time converter :)

    404 Error - Page Not Found...this is time converter
  • SweetieBot - Lothranis
    SweetieBot - Lothranis Posts: 18,978 Arc User
    edited January 2015
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    moonles wrote: »
    Sweetiebot pls display server status
    Here's the server status:

    West Coast Servers:
    Sanctuary (PVE) (pwigc2.perfectworld.com): OFFLINE
    Heaven's Tear (PVE) (pwigc4.perfectworld.com): OFFLINE
    Lost City (PvP) (pwigc3.perfectworld.com): OFFLINE
    Archosaur (PvE) (pwiwest4.perfectworld.com): OFFLINE

    East Coast Servers:
    Harshlands (PvP) (pwieast1.perfectworld.com): OFFLINE
    Dreamweaver (PvE) (pwieast2.perfectworld.com): OFFLINE
    Raging Tide (PvE) (pwieast3.perfectworld.com): OFFLINE

    European Servers:
    Morai (PvE) (pwieu3.en.perfectworld.eu): OFFLINE
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  • Molniya - Dreamweaver
    Molniya - Dreamweaver Posts: 341 Arc User
    edited January 2015
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    Don't use the time convertor they linked, it seems to be constantly wrong. Haven't had it be right ever for me. It's best to remember what time it started for you and add on three hours to find the ending hour. There's about half an hour left.
  • Krelian - Dreamweaver
    Krelian - Dreamweaver Posts: 33 Arc User
    edited January 2015
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    Hey can u explain why 2 years ago GMs where willing to help players with mistakes like making a lunar cape not realizing it binds and actually coming into the game after a patch and sending a new lunar trophy to you so long as u npced the old cape so that u can make it on the proper character u wanted it for. But now whn we send tickets in for support like this all we get is: Players are responsible for items made in game u must basically move on and get over it. What changed why are Devs being this way all the sudden. Was there a memo passed along saying dont help players anymore i cant get any answers from the gms that respond to support tickets other then the same reply: Players are responsible for items made in game. Yet 2 years ago they where willing to help me and many others in these type of situtions
  • X_volcano_y - Harshlands
    X_volcano_y - Harshlands Posts: 135 Arc User
    edited January 2015
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    Molniya - Dreamweaver wrote: »
    Don't use the time convertor they linked, it seems to be constantly wrong. Haven't had it be right ever for me. It's best to remember what time it started for you and add on three hours to find the ending hour. There's about half an hour left.

    Or you check forum time at the bottom
  • soryn303
    soryn303 Posts: 0 Arc User
    edited January 2015
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    Sweetiebot pls display server status
  • SweetieBot - Lothranis
    SweetieBot - Lothranis Posts: 18,978 Arc User
    edited January 2015
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    soryn303 wrote: »
    Sweetiebot pls display server status
    Here's the server status:

    West Coast Servers:
    Sanctuary (PVE) (pwigc2.perfectworld.com): OFFLINE
    Heaven's Tear (PVE) (pwigc4.perfectworld.com): OFFLINE
    Lost City (PvP) (pwigc3.perfectworld.com): OFFLINE
    Archosaur (PvE) (pwiwest4.perfectworld.com): OFFLINE

    East Coast Servers:
    Harshlands (PvP) (pwieast1.perfectworld.com): OFFLINE
    Dreamweaver (PvE) (pwieast2.perfectworld.com): OFFLINE
    Raging Tide (PvE) (pwieast3.perfectworld.com): OFFLINE

    European Servers:
    Morai (PvE) (pwieu3.en.perfectworld.eu): OFFLINE
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  • Liontitan - Archosaur
    Liontitan - Archosaur Posts: 73 Arc User
    edited January 2015
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    Jesus man go read a book or troll the forum the sex change stone is a great one for that b:laugh
  • Aziza_Atori - Archosaur
    Aziza_Atori - Archosaur Posts: 312 Arc User
    edited January 2015
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    SweetieBot entertain us b:chuckle
    Aziza_Atori: 102 sage mystic
    Aziza_Amina: currently fail 91 sage cleric
    And a lot of alts...
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited January 2015
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    Hey everyone, just a heads up, Dreamweaver will likely be down for an extended period of time tonight while the developers work on the character issues. We're working to get the other servers up as soon as possible, though.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • SweetieBot - Lothranis
    SweetieBot - Lothranis Posts: 18,978 Arc User
    edited January 2015
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    Aziza_Atori - Archosaur wrote: »
    SweetieBot entertain us
    Entertain what?
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  • aetherguy
    aetherguy Posts: 8 Arc User
    edited January 2015
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    Krelian - Dreamweaver wrote: »
    Hey can u explain why 2 years ago GMs where willing to help players with mistakes like making a lunar cape not realizing it binds and actually coming into the game after a patch and sending a new lunar trophy to you so long as u npced the old cape so that u can make it on the proper character u wanted it for. But now whn we send tickets in for support like this all we get is: Players are responsible for items made in game u must basically move on and get over it. What changed why are Devs being this way all the sudden. Was there a memo passed along saying dont help players anymore i cant get any answers from the gms that respond to support tickets other then the same reply: Players are responsible for items made in game. Yet 2 years ago they where willing to help me and many others in these type of situtions

    Assumption based on observation, past experience, and market research:
    With a larger and larger player base it becomes harder to support every players ona 1-1 basis just like how in schools now children get less attention individually as class sizes grow.
    also with the US ECON taking a hit they would want to save money by employing fewer people thus less people to problem solve.

    add to that us players always demanding every bug is fixed ASAP more important then anything else, the people they do have are getting stretched thin.

    add to that the relatively high amount fo new content from CN that needs to be localized and fixed and bug checked the workload is huge leaving little time for 1-1 support.

    the down side, this hurts player trust and fewer people spend money on the game, hitting PWEs bottom line, this means they have less money to get more people, and possible causing layoffs reducing staff even more, causing more problems, less care, and then less ppl buying zen.

    add to all that all the games PWE is hosting and handling now, it can become a overwhelming problem quite quickly.

    the cure, be patent with PWE know they are only human and doing what they can, hopefully they will get a good break from crises problems to work on small stuff, clear the back log, boost player confidence and spending, hire more people and continue that fixing more bugs and getting that 1-1 support again.
  • Molniya - Dreamweaver
    Molniya - Dreamweaver Posts: 341 Arc User
    edited January 2015
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    ...that's wonderful. Juuuuust wonderful. But hopefully the character issues will be resolved.

    Can we have a rough estimate of what time you hope to have Dreamweaver up by?
  • LostPoet - Dreamweaver
    LostPoet - Dreamweaver Posts: 396 Arc User
    edited January 2015
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    Surtr wrote: »
    Hey everyone, just a heads up, Dreamweaver will likely be down for an extended period of time tonight while the developers work on the character issues. We're working to get the other servers up as soon as possible, though.

    What character issues??
    I heard about people's items go missing / swapped.
    That what you talking about?


    I thought this was a simpler server restart?
    Why the delay in all servers coming online? b:cry

    The server restart used to take like 1.5 to 2 hours.
    Now seems to always have complications lately... b:angry
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  • Ooelectaoo - Heavens Tear
    Ooelectaoo - Heavens Tear Posts: 35 Arc User
    edited January 2015
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    SweetieBot act out Romeo and Juliet Act 5 scene 3
    [SIGPIC][/SIGPIC]
  • Molniya - Dreamweaver
    Molniya - Dreamweaver Posts: 341 Arc User
    edited January 2015
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    Probably the items being swapped and people being unable at all to log in to their characters. I'm glad they missed me but I can imagine how frustrating it is for other people.
  • SweetieBot - Lothranis
    SweetieBot - Lothranis Posts: 18,978 Arc User
    edited January 2015
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    Ooelectaoo - Heavens Tear wrote: »
    SweetieBot act out Romeo and Juliet Act 5 scene 3
    Do you have a scene?
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  • LostPoet - Dreamweaver
    LostPoet - Dreamweaver Posts: 396 Arc User
    edited January 2015
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    Molniya - Dreamweaver wrote: »
    Probably the items being swapped and people being unable at all to log in to their characters. I'm glad they missed me but I can imagine how frustrating it is for other people.

    yep. had a friend running around without any ornaments or helm/cape.
    some random other person in-game had it...
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  • aetherguy
    aetherguy Posts: 8 Arc User
    edited January 2015
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    LostPoet - Dreamweaver wrote: »
    What character issues??
    I heard about people's items go missing / swapped.
    That what you talking about?


    I thought this was a simpler server restart?
    Why the delay in all servers coming online? b:cry

    The server restart used to take like 1.5 to 2 hours.
    Now seems to always have complications lately... b:angry

    back a year or so ago pwe would give shot down time estimates to help infer confidence in a rapid reboot, however, they do try to fix things and often over ran the allotted maintenance time making people angry OR didn't fix everything and either left problems or make things worse with half fixes.

    Add to that, more people + more items + more servers = longer times on file back-ups and accessing on the reboot.

    seeing the problem of almost routinely taking "to long" for maintenance they extended the window to allow more time to do things right.

    if players want to help shorten maintenance times, go to your horde of items, and army of bank alts, and clear stuff out, reduce the size of the database, one person won't change much but if enough ppl do this it will make a difference.
  • Snow_Tiger - Lost City
    Snow_Tiger - Lost City Posts: 5 Arc User
    edited January 2015
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    b:laugh
  • Snow_Tiger - Lost City
    Snow_Tiger - Lost City Posts: 5 Arc User
    edited January 2015
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    b:cry
  • Snow_Tiger - Lost City
    Snow_Tiger - Lost City Posts: 5 Arc User
    edited January 2015
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    b:pleasedboo
  • Snow_Tiger - Lost City
    Snow_Tiger - Lost City Posts: 5 Arc User
    edited January 2015
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    server stat pls b:surrender
  • bloodedone87
    bloodedone87 Posts: 1,883 Arc User
    edited January 2015
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    I wish that people will stop asking for server status every 10seconds everytime there is a maintb:cryb:surrender
    giphy.gif



  • Viktorian - Archosaur
    Viktorian - Archosaur Posts: 746 Arc User
    edited January 2015
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    Granted, it now happens every 2 seconds :D
    Servers: Archosaur(PvE US West) and Harshlands (PvP US East)
    Chars: Viktorian(100 2Rb Celestial Demon BM) PurpleHealz (100 Celestial Sage Cleric) DagsAway (95 Assassin)
    [SIGPIC][/Sigpic]
  • LuckingFoco - Raging Tide
    LuckingFoco - Raging Tide Posts: 712 Arc User
    edited January 2015
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    bloodedone87 wrote: »
    I wish that people will stop asking for server status every 10seconds everytime there is a maintb:cryb:surrender

    We all know that will never happen b:chuckle
    Malice Leader - Raging Tides

    [SIGPIC][/SIGPIC]

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