PWI won't start

Alexiya - Sanctuary
Alexiya - Sanctuary Posts: 11 Arc User
edited January 2015 in Support Desk
I just started playing again after a 1 year break. I click on the PWI icon and the launcher screen popped up. I then click to update the game. Everything was fine. Once it finished updating I was asked to download Arc which I did. After that finished installing I was unable to get the game to launch. When I click on the PWI icon Arc opens up. When I try to start the game through arc nothing happens. Someone on a different post said that they open it directly from the file but when I try that arc pops up and I'm back with the same problem. Can anyone help or should I just give up on the game?
Post edited by Alexiya - Sanctuary on

Comments

  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited December 2014
    Sounds like you started with a really old install.

    Wipe the slate clean and completely remove PWI, then download/install via Arc.
    [SIGPIC][/SIGPIC]
  • Ruby_Inferno - Harshlands
    Ruby_Inferno - Harshlands Posts: 43 Arc User
    edited December 2014
    Once you log into Arc, you should see PWI's icon at the upper left corner, do you see it? if you do, click it to launch the game, if you don't, let me know. b:victory
  • mrmarqin
    mrmarqin Posts: 1 Arc User
    edited December 2014
    Hi, I'm not allowed to create new thread so I post here. I also cannot run PWI (from that PWI launcher after Arc) on my Windows 8.1 x64

    So, when i press "Start" in PWI launcher i got "elementclient.exe has stopped working" with signature:
    Problem signature:
  Problem Event Name:	BEX
  Application Name:	elementclient.exe
  Application Version:	0.0.0.0
  Application Timestamp:	53a8e0d3
  Fault Module Name:	StackHash_1ef4
  Fault Module Version:	0.0.0.0
  Fault Module Timestamp:	00000000
  Exception Offset:	PCH_83_FROM_ntdll+0x0003AAAC
  Exception Code:	c0000005
  Exception Data:	00000008
  OS Version:	6.3.9600.2.0.0.256.48
  Locale ID:	2057
  Additional Information 1:	1ef4
  Additional Information 2:	1ef47d20aec308d7be3729771fc8fae5
  Additional Information 3:	6593
  Additional Information 4:	6593b38c61f374f84478e1fc4f3d9fcc

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-GB\erofflps.txt

    When i press "Close the program" I get second "elementclient.exe has stopped working" with different signature: 
    Problem signature:
  Problem Event Name:	APPCRASH
  Application Name:	elementclient.exe
  Application Version:	0.0.0.0
  Application Timestamp:	53a8e0d3
  Fault Module Name:	StackHash_c3bc
  Fault Module Version:	0.0.0.0
  Fault Module Timestamp:	00000000
  Exception Code:	c000041d
  Exception Offset:	PCH_15_FROM_elementclient+0x002B4B85
  OS Version:	6.3.9600.2.0.0.256.48
  Locale ID:	2057
  Additional Information 1:	c3bc
  Additional Information 2:	c3bc031ff967fcbef5244b89448d8263
  Additional Information 3:	55ef
  Additional Information 4:	55efd07b66415df5733ef26e155d5880

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-GB\erofflps.txt

    I've the newest drivers and installed like 30 other games which are running OK.

    I've tried reinstalling PWI and repairing it twice and it didn't helped. I've also tried running PWI with different Windows compatibility modes and as admin.
  • Ghoull - Dreamweaver
    Ghoull - Dreamweaver Posts: 4 Arc User
    edited December 2014
    Alexiya - Sanctuary wrote: »
    I just started playing again after a 1 year break. I click on the PWI icon and the launcher screen popped up. I then click to update the game. Everything was fine. Once it finished updating I was asked to download Arc which I did. After that finished installing I was unable to get the game to launch. When I click on the PWI icon Arc opens up. When I try to start the game through arc nothing happens. Someone on a different post said that they open it directly from the file but when I try that arc pops up and I'm back with the same problem. Can anyone help or should I just give up on the game?



    I am having similar issue, runnings Windows 10 preview. Everything installed nicely and fast! (Windows 10 thus far trumps 7, 8, 8.1 and XP). All of my other games work perfectly fine. Every time I load up launcher it checks for updates then I click start you get a quick loading icon, then poof! Nothing ever happens?


    Running dxdiag.exe:
    System Information
    Time of this report: 12/16/2014, 13:21:19
    Machine name: ********
    Operating System: Windows Technical Preview 64-bit (6.4, Build 9879) (9879.fbl_release.141103-1722)
    Language: English (Regional Setting: English)
    System Manufacturer: Hewlett-Packard
    System Model: HP EliteBook 8560w
    BIOS: Default System BIOS
    Processor: Intel(R) Core(TM) i7-2620M CPU @ 2.70GHz (4 CPUs), ~2.7GHz
    Memory: 8192MB RAM
    Available OS Memory: 8142MB RAM
    Page File: 2649MB used, 6773MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 120 DPI (125 percent)
    DWM DPI Scaling: UnKnown
    DxDiag Version: 6.04.9879.0000 64bit Unicode
    Display Devices
    Card name: NVIDIA Quadro 1000M
    Manufacturer: NVIDIA
    Chip type: Quadro 1000M
    DAC type: Integrated RAMDAC
    Device Type: Full Device
    Device Key: Enum\PCI\VEN_10DE&DEV_0DFA&SUBSYS_1631103C&REV_A1
    Display Memory: 6053 MB
    Dedicated Memory: 1982 MB
    Shared Memory: 4071 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: AUO13ED
    Native Mode: 1920 x 1080(p) (60.042Hz)
    Output Type: Internal
    Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Driver File Version: 9.18.0013.4448 (English)
    Driver Version: 9.18.13.4448
    DDI Version: 11
    Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
    Driver Model: WDDM 1.3
    Graphics Preemption: DMA
    Compute Preemption: DMA
    Miracast: Not Supported by Graphics driver
    Hybrid Graphics GPU: Not Supported
    Power P-states: Not Supported
    Driver Attributes: Final Retail
    Driver Date/Size: 11/24/2014 12:27:13, 19966856 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71E3E-4EBA-11CF-EC62-3C361CC2C435}
    Vendor ID: 0x10DE
    Device ID: 0x0DFA
    SubSys ID: 0x1631103C
    Revision ID: 0x00A1
    Driver Strong Name: oem98.inf:0f066de3d16ace72:Section020:9.18.13.4448:pci\ven_10de&dev_0dfa&subsys_1631103c
    Rank Of Driver: 00DA0001
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
    DXVA2 Modes: DXVA2_ModeMPEG2_IDCT DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_D2010 DXVA2_ModeVC1_VLD DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeMPEG4pt2_VLD_Simple DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited December 2014
    @mrmarqin, sounds like security software "cleaned" your files. Exclude Arc and Client folders, then repair both. On the client, run Verify a minimum of three times and then reboot the PC.

    @Ghoull, I poked at Win10 some. Could not get Arc to run for the life of me, but had no issues running the client. may be a similar issue though.

    EDIT: on a side note, I was only running Win10 in a VM. recent work on my server has prevented me from hooking up another PC to load it on.
    [SIGPIC][/SIGPIC]
  • Obe_____ - Sanctuary
    Obe_____ - Sanctuary Posts: 1 Arc User
    edited January 2015
    same issue windows 10 preview click play nothing happens... but the games runs perfectly in Linux which i had on my old PC :)

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