Factionincon Bug?

ichbins86

Hello ive send in my ticket my factionicon (16x16px 24 bit).

And Gm told me cant do anything could be an bug in game that it dosnt work.
I post here now because gm told me so, i should make a post here for technical workers.

So maybe one could help me. b:cute

SylenThunder - Twilight Temple

What's the issue with the icon, and can you post a link to the icon file itself you're attempting to use?