How am I suppose to get support?

Kevyy - Harshlands
Kevyy - Harshlands Posts: 213 Arc User
edited September 2014 in Support Desk
I've spent 50 gold on the card promo 2 weeks ago and have not received the rewards yet so I decided to try to send in a ticket but I can't cause I keep getting this error. I've tried other web browsers and still does not work. Hopefully I can get support here. http://tinypic.com/r/243fgwk/8
Post edited by Kevyy - Harshlands on

Comments

  • nbreaking
    nbreaking Posts: 607 Arc User
    edited September 2014
    https://support.arcgames.com works for me.



    Mr. Justice
  • opkossy
    opkossy Posts: 11,177 Community Moderator
    edited September 2014
    Send an e-mail to customerservice@perfectworld.com as an alternative if you can't submit a ticket via normal means. (Third link in my signature)
    (Insert fancy image here)
    image
  • trollerest
    trollerest Posts: 85 Arc User
    edited September 2014
    Kevyy - Harshlands wrote: »
    I've spent 50 gold on the card promo 2 weeks ago and have not received the rewards yet so I decided to try to send in a ticket but I can't cause I keep getting this error. I've tried other web browsers and still does not work. Hopefully I can get support here. http://tinypic.com/r/243fgwk/8


    They way PWE works now is.


    1. Send in ticket/ email.
    2. wait for response.
    3. when you get email/response, it will tell you to post here on forums
    4. See #1


    Yes this is how PWE works now. Their support system is a complete joke now. Just search the forums, you will see how many people are told to post their problems here, where no one can help them lol.

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