What is a closed ticket?

Jaabg - Sanctuary
Jaabg - Sanctuary Posts: 2,256 Arc User
edited August 2014 in General Discussion
Hi Sparkie, i Pm'ed you as well, in case you read this instead.

I am having a case of a copy paste unicorn replying to my tickets. Any ticket i submit, i get a response saying this is a duplicate ticket. Normally that would be fine if the two tickets submitted were about the same thing. The tickets i submitted are about two different things, but i still get the response that it is a duplicate.

Could you look into that?

Not discussing people's ticket, but has anyone else also experienced a similar response from the support team?

Could someone also tell me how to close a ticket, what is considered a close ticket? I was under the impression if the status of a ticket is solved, the ticket is closed.
Post edited by Jaabg - Sanctuary on

Comments

  • anaovt1
    anaovt1 Posts: 0 Arc User
    edited August 2014
    I'm currently experiencing them responding the same exact wording to every single question I ask about my issue...
    Camlyra-Raging Tides. Since the avatar is broken.

    Cleric 103/103/102
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    Wizard 101/101/101
    Psychic 102/99
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited August 2014
    Careful, they might run out of books or something. b:chuckle
    [SIGPIC][/SIGPIC]
  • SakuLv - Dreamweaver
    SakuLv - Dreamweaver Posts: 1,400 Arc User
    edited August 2014
    If its 2 different cases, then it mostly never says duplicated. (at least i never had that problem ;) )

    If its still same subject/ same case , they will make it as duplicated.

    U can press on ur ticket. And there is option to close the ticket Yes/No. That Option is always on No, then just switch it as Yes. If u close the ticket it will say : Solved. (Customer Support wont reply to that one)
    [SIGPIC]http://i200.photobucket.com/albums/aa258/habibii007/3a12e53b-5695-4d28-b21b-d549481a7aa2_zpsf896a503.png[/SIGPIC]
  • Jaabg - Sanctuary
    Jaabg - Sanctuary Posts: 2,256 Arc User
    edited August 2014
    SakuLv - Dreamweaver wrote: »
    If its 2 different cases, then it mostly never says duplicated. (at least i never had that problem ;) )

    If its still same subject/ same case , they will make it as duplicated.

    U can press on ur ticket. And there is option to close the ticket Yes/No. That Option is always on No, then just switch it as Yes. If u close the ticket it will say : Solved. (Customer Support wont reply to that one)

    Thank you, my problem is, i close a ticket by clicking yes to solved, wait 2~3 days, open a new one, they tell me it is a duplicate because the other ticket is open, it shows closed for me. That is what confuses me, is closing a ticket something we can not do, only the support team can do?

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