DC every 5 mins

Pistdoff - Archosaur

I cant even play this damn game since the mass DC last week. Im not consistently disconnecting every 5 mins. nothing else DCs, not Arc, not my connection, just the game and it says server is at 3000ping..

What the *** is going on?

anaovt1

Does nobody read?

Go run a tracert.

Also, you've posted the same topic in multiple places. Can a mod please close all but one?

SylenThunder - Twilight Temple

Read my sticky thread. Then come back with some actual information if you can't figure it out.

rolandir

Hello ,

everything was workig fine for like lets say the last 5 years with some hick ups which are very common and most of the time it is a connection nod which causes a problem true.

But what happened the last 5 days is just ridiculous its not like all accounts stop working at once sometimes is only 1 account in our household which dcs while other account is just running fine.

It is a little bit like some1 got employed in pwi to just dc random people no offence you never would do that i am sure but is also not the nods or the PC double checked them all and it happens since the last maintainance so maybe this gonna help you to find the cause of the problem better.

But as it is for now many of my friends and me are not able to run 1 instance smotthly without at least 1 of us dcs randomly . Would be nice not to seek the problems all the time on playerbase or the connection nods but how i said it happened in the last 5 days just ridiculously often .

SylenThunder - Twilight Temple

Again with vague speculation and no troubleshooting.

Did you read the thread either? Take off your tin foil hat please.

Pistdoff - Archosaur

SylenThunder - Sanctuary wrote: »

Again with vague speculation and no troubleshooting.

Did you read the thread either? Take off your tin foil hat please.

Hardly vague speculation. I serve my country not sitting and studying computers so less of the smart *** comments. As i said i have a perfectly fine connection to everything except PWI and Arc when i load them, if you cant help or suggest anything pwi or arc related which may help, you shouldnt try being a tech support. Its nothing to do with my actual net as its only these programs which disconnect.

opkossy

Pistdoff - Archosaur wrote: »

Hardly vague speculation. I serve my country not sitting and studying computers so less of the smart *** comments. As i said i have a perfectly fine connection to everything except PWI and Arc when i load them, if you cant help or suggest anything pwi or arc related which may help, you shouldnt try being a tech support. Its nothing to do with my actual net as its only these programs which disconnect.

There are people who serve their country via knowledge of computers as well. There's no need to take a jab at someone in that manner as a janitor is just as necessary as a CEO.

Anyways, his sticky does have answers and things you can try, so you should give it a read. If you can't find a solution in there, you can always provide the sorts of information it requests to get more help.

... And without a trace-route or similar, it really is just speculation. We did have a recent issue that one of them showed was on PWE's end and it was acknowledged by them as well and fixed. The vast majority of times people make these complaints, however, it's either their own settings interfering with the game or something that's out of both their hands and PWE's as well.

Considering how often this comes up and how few people actually read the sticky beforehand and bother to provide the relevant information/follow ups, it's only natural that those who are aware of how things work with it, which you've admitted you aren't, would be a skeptical or would want you to check the information already there and give them some data they can work with.

Pistdoff - Archosaur

COnsidering ive been playing pwi for 6years without ever having a DC and now all of a sudden the server goes down and now i cant keep a stable connection. If this isnt information enough I dont know what is. I know im not smart enough to read his pages as its all techy and makes no sense to me..

Thats why no matter how many times i read them all the information I have, Ive provided..

Net connection is 100%
Only PWI constantly DCs and Arc likes to shut itself down with some random chinese report bug popup which doesnt ever send a bug report.

peckked

Sylen... I feel bad for you. So many people like this OP who absolutely refuse to read (or maybe learn how to read?) and then take it out on you when you ask for stuff you NEED in order to help them.

Info provided by OP: I haz internets.
Suggestion to OP: Go read well written, informative thread
Response from OP: Rawr I iz meat shield irl so don't expect me to think.

Also, hiding behind the fact that you serve your country as an excuse to be belligerently ignorant is just sad. Oxymoronic military intelligence at its finest.

Pistdoff - Archosaur

peckked wrote: »

Sylen... I feel bad for you. So many people like this OP who absolutely refuse to read (or maybe learn how to read?) and then take it out on you when you ask for stuff you NEED in order to help them.

Info provided by OP: I haz internets.
Suggestion to OP: Go read well written, informative thread
Response from OP: Rawr I iz meat shield irl so don't expect me to think.

Also, hiding behind the fact that you serve your country as an excuse to be belligerently ignorant is just sad. Oxymoronic military intelligence at its finest.

Hmm because i dont understand all the I.P numbers and everything else, which i already admitted before you commented, doesnt mean i cant read.

Forums seem to be just like in game world chat, people can give insults but when i tell him to keep his comments to himself and that i dont know computers which is hardly an insult, people like to take it as an insult to try get themselves involved.. Oh the joys of PWI community xDxD

Also please show me where i 'hid' behind my job and also my ignorance?? I said i read it and didnt understand it so maybe youre the ignorant one and should learn to read because everything you said, has already been mentioned.

peckked

The comments come from the fact that you keep making assumptions, stand by those assumptions, and yet openly admit to not understanding. At the same time, instead of seeking clarification on things you don't understand, you attack those willing to help. If dumb is the wrong word for this course of action, then childish might be a better fit.

opkossy

Pistdoff - Archosaur wrote: »

COnsidering ive been playing pwi for 6years without ever having a DC and now all of a sudden the server goes down and now i cant keep a stable connection. If this isnt information enough I dont know what is. I know im not smart enough to read his pages as its all techy and makes no sense to me..

Thats why no matter how many times i read them all the information I have, Ive provided..

Net connection is 100%
Only PWI constantly DCs and Arc likes to shut itself down with some random chinese report bug popup which doesnt ever send a bug report.

... and if you'd read the sticky, you'd see that you aren't actually giving us anything we can work with.

Your firewall could be blocking arc. You could be having your connection go 2/3 of the way around the world instead of the direct method. You could be dropping data in some major hub you don't normally run through. There are a myraid of things that can be wrong and that sort of information doesn't bring anyone any closer to finding out a solution for you.

Useless as they are to people who have a clue what they're doing, tech support call-in people catch a large amount of issues common users have like "Did you plug in the modem" because most people don't know what's going on themselves and aren't capable of providing the information needed for those who DO know just what can go wrong to narrow down the issue.

Please read the sticky and try the methods within it. If none of those help provide the very specific information it asks you to provide so that we can actually get somewhere further than, "My internet is working fine but X is lagging!".

Heck, I can even tell you have a graphics issue from how you're getting that "random chinese report" but I can't tell anything more than that because you're not providing any of the info needed to make solving your problem more feasible. Information which, I shall add, is clearly pointed out in the sticky.

opkossy

Okay both of you, chill out.

This isn't the place to start throwing a thread off into a derail about people's intelligence or the like. There's no need to get into a battle over that here and if you two wanna continue that, take it to PM.

Also, Pistoff, please stop double posting. We have an edit button if you want to add more to your post. There's no need to make an entirely new post right after you've just finished one. Yes, I am aware this post is a bad example as I didn't edit it into my last one but this is a separate subject and an official warning to you guys to not derail this before infractions and the like get handed out.

... That and I actually edited the post itself for further clarification after re-reading it. b:cute

Pistdoff - Archosaur

OPKossy wrote: »

... and if you'd read the sticky, you'd see that you aren't actually giving us anything we can work with.

Your firewall could be blocking arc. You could be having your connection go 2/3 of the way around the world instead of the direct method. You could be dropping data in some major hub you don't normally run through. There are a myraid of things that can be wrong and that sort of information doesn't bring anyone any closer to finding out a solution for you.

Useless as they are to people who have a clue what they're doing, tech support call-in people catch a large amount of issues common users have like "Did you plug in the modem" because most people don't know what's going on themselves and aren't capable of providing the information needed for those who DO know just what can go wrong to narrow down the issue.

Please read the sticky and try the methods within it. If none of those help provide the very specific information it asks you to provide so that we can actually get somewhere further than, "My internet is working fine but X is lagging!".

Heck, I can even tell you have a graphics issue from how you're getting that "random chinese report" but I can't tell anything more than that because you're not providing any of the info needed to make solving your problem more feasible. Information which, I shall add, is clearly pointed out in the sticky.

The random chinese report is a bug report which people get, im not the only one to have had it and its only been appearing since the servers went down..

Im just going to buy a new computer and hope that sorts it out.

opkossy

Pistdoff - Archosaur wrote: »

The random chinese report is a bug report which people get, im not the only one to have had it and its only been appearing since the servers went down..

Im just going to buy a new computer and hope that sorts it out.

Do you have a screenshot of the error?


Wouldn't want you buying a new computer only to still have the same issues because it's something external or based on user preferences that you didn't setup properly on the new computer.

Pistdoff - Archosaur

Buying a new computer is no problem and loose change, Just cant stand not being able to play a game i've spent thousands on over the years on different accounts and friends..

Ive never thought to take a screenshot as after the first few times trying to actually send the report, I just now close it and reload Arc.

Also there is nothing i can see about a tracert on any of Sylens threads, unless its a link with a different name

peckked

5th post titled "WHY ALL THIS LAG?".

Also the 2nd post talks about the error message you're getting.

Just in case: Link.

Pistdoff - Archosaur

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Kyle>^V
'▬' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Kyle>tracert pwieast2.perfectworld.com

Tracing route to pwieast2.perfectworld.com [198.49.243.16]
over a maximum of 30 hops:

1 3 ms 3 ms 3 ms . [192.168.2.1]
2 22 ms 22 ms 22 ms host-78-149-0-1.as13285.net [78.149.0.1]
3 22 ms 25 ms 22 ms host-78-151-230-145.as13285.net [78.151.230.145]

4 22 ms 23 ms 23 ms host-78-151-230-144.as13285.net [78.151.230.144]

5 25 ms 30 ms 26 ms host-78-144-0-69.as13285.net [78.144.0.69]
6 29 ms 29 ms 30 ms host-78-144-11-34.as13285.net [78.144.11.34]
7 * 34 ms * ae51.edge4.London2.Level3.net [212.187.192.117]

8 38 ms 42 ms 39 ms vl-3102-ve-129.ebr1.London2.Level3.net [4.69.202
.173]
9 37 ms 36 ms 38 ms ae-46-46.ebr1.London15.Level3.net [4.69.159.70]

10 33 ms 32 ms 32 ms ae-42-42.ebr1.London1.Level3.net [4.69.167.22]
11 33 ms 35 ms 32 ms ae-56-111.csw1.London1.Level3.net [4.69.153.114]

12 37 ms 35 ms 36 ms ae-116-3502.edge3.London1.Level3.net [4.69.166.1
34]
13 28 ms 27 ms 27 ms be3043.ccr22.lon01.atlas.cogentco.com [130.117.1
5.245]
14 27 ms 28 ms 27 ms be2317.mpd22.lon13.atlas.cogentco.com [154.54.73
.177]
15 102 ms 101 ms 100 ms be2391.ccr22.bos01.atlas.cogentco.com [154.54.44
.237]
16 105 ms 103 ms 104 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
130]
17 112 ms 108 ms 106 ms 38.111.40.114
18 104 ms 104 ms 104 ms 10.251.192.1
19 106 ms 103 ms 106 ms 198.49.243.16

Trace complete.

C:\Users\Kyle>

is this right?

opkossy

Pistdoff - Archosaur wrote: »

Buying a new computer is no problem and loose change, Just cant stand not being able to play a game i've spent thousands on over the years on different accounts and friends..

Ive never thought to take a screenshot as after the first few times trying to actually send the report, I just now close it and reload Arc.

Fair enough. If it pops up before you get a new computer, grab a screenshot of it sometime. If it's not the regular ReportBugs window odds are that providing a Speccy report alongside the screenshot will get you some help


Edit: Yeah that's right. You're losing data at hop 7 but nothing major. Then at 15 you go from "running smoothly" to about triple digits. It's a hub and one that's been causing lots of issues lately for other services and such as well. Not something PWE can really control, in this case.

Pistdoff - Archosaur

Also thats not a picture of the pop up i get, mine is a separate form to fill out for bug report, lemme check google and see if i can find it.

http://uk.images.search.yahoo.com/images/view;_ylt=A2KLj9IHc8FTrkwA1W1NBQx.;_ylu=X3oDMTIybHJkNHBkBHNlYwNzcgRzbGsDaW1nBG9pZAM1MmMwMDVhNDg3MTQ4MWRhMDI2NTQwNmRmNjZmMjRhOQRncG9zAzIEaXQDYmluZw--?back=http%3A%2F%2Fuk.images.search.yahoo.com%2Fsearch%2Fimages%3Fp%3Dpwi%2Breport%2Bbug%2Bpop%2Bup%26fr%3Dmcafee%26fr2%3Dpiv-web%26tab%3Dorganic%26ri%3D2&w=745&h=687&imgurl=i46.tinypic.com%2Fi27f2c.jpg&rurl=http%3A%2F%2Fpwi-forum.perfectworld.com%2Fshowthread.php%3Ft%3D621652&size=56.2KB&name=...+client+crashes+with+the+same+%3Cb%3Ebug%3C%2Fb%3E+%3Cb%3Ereport%3C%2Fb%3E+popping+%3Cb%3Eup%3C%2Fb%3E+within+5+seconds&p=pwi+report+bug+pop+up&oid=52c005a4871481da0265406df66f24a9&fr2=piv-web&fr=mcafee&tt=...+client+crashes+with+the+same+%3Cb%3Ebug%3C%2Fb%3E+%3Cb%3Ereport%3C%2Fb%3E+popping+%3Cb%3Eup%3C%2Fb%3E+within+5+seconds&b=0&ni=21&no=2&ts=&tab=organic&sigr=11p3nst4n&sigb=13eaemecg&sigi=10quvm92s&sigt=12s1ck4gq&sign=12s1ck4gq&.crumb=EYguZCWGBdA&fr=mcafee&fr2=piv-web

Thats the pop up i get but it never sends a report as it just goes unresponsive and i have to end it via task manager.

opkossy

Yeah. That screenshot looks like the old memory leak issue but I could have sworn they had done something about that a while back.


Hmm... which method did you attempt to try and avoid Arc? The sticky has three different ones, so try one that works for you and then once that happens, try to run the client as an administrator to see if that helps with the crash. I have to admit I haven't had one in a.... really long time, so I somewhat assumed they had fixed it way back when the devs changed the client to give it a higher memory limit and such.

Pistdoff - Archosaur

OPKossy wrote: »

Yeah. That screenshot looks like the old memory leak issue but I could have sworn they had done something about that a while back.


Hmm... which method did you attempt to try and avoid Arc? The sticky has three different ones, so try one that works for you and then once that happens, try to run the client as an administrator to see if that helps with the crash. I have to admit I haven't had one in a.... really long time, so I somewhat assumed they had fixed it way back when the devs changed the client to give it a higher memory limit and such.

the one to delete a file, method 2. I get a launcher screen but it wont launch and says error file. I assume i have to uninstall and reinstall pwi?

opkossy

If you haven't emptied your recycle bin, you can just open that, right click the file, and choose "restore".

If you already have emptied the recycle bin, this would actually be a good chance to try verifying your client 3 times (back to back) and then rebooting your PC as that's also a viable solution for several client problems. Once you've done that, I'd suggest just renaming the dll file if you want to try removing it again or using method 3 (make sure to only remove those specific lines inside the file that the post highlights in yellow). Method 1 works great and is pretty simple, but it also looks like the most complicated one when you aren't entirely sure of what you're doing.

Pistdoff - Archosaur

OPKossy wrote: »

If you haven't emptied your recycle bin, you can just open that, right click the file, and choose "restore".

If you already have emptied the recycle bin, this would actually be a good chance to try verifying your client 3 times (back to back) and then rebooting your PC as that's also a viable solution for several client problems. Once you've done that, I'd suggest just renaming the dll file if you want to try removing it again or using method 3 (make sure to only remove those specific lines inside the file that the post highlights in yellow). Method 1 works great and is pretty simple, but it also looks like the most complicated one when you aren't entirely sure of what you're doing.

Ah its already in the process of verifying and updating now.

Also i assume my tracert things is ok as nothing been brought up about it??

peckked

That tracert looks fine. From what I can tell, there's no problem on between the wall and PWI.

Assuming there aren't intermittent problems between the wall and the server (which is still possible but would only show up in tracert during lag times), either there is indeed someone at pwi messing with you (unlikely - too much work) or the problem is between you and the wall.

I've run across something similar and the fix was simply moving my router out of the sun shining through a window on it 'causing it to overheat. Wireless signal dropping could also cause these problems and not show up on a tracert and can be caused by the silliest of things at times like a coffee pot or a vacuum being used nearby. I'm on wireless and not in line-of-sight of my router and if I put my cellphone down in just the right spot I lag like crazy. Just some things to consider.

Pistdoff - Archosaur

I run off an ethernet cable direct to my router and ive had occasional lag spikes but nothing like full dcs every 5-10mins while in game.

SylenThunder - Twilight Temple

Pistdoff - Archosaur wrote: »

Ah its already in the process of verifying and updating now.

Also i assume my tracert things is ok as nothing been brought up about it??

The traceroute isn't bad overall, but was it taken at a time you were having an issue with DC'ing?

Also, that error is the bug report. It just means that your client crashed due to some unknown error. Most commonly it's a result of either an incompatibility, or corrupted files.

When you verify, do it three times back-to-back and then reboot your PC.

peckked

So no on wireless.

Does your router run 24/7? Could need a 10min break now and then. Might also want to make sure it's not surrounded by clutter that would inhibit heat dissipation. Heat can cause damage which would get worse over time so the fact that it's a recent issue doesn't rule it out. Do you have anything like an air conditioner plugged in recently to a nearby outlet? Those can result in power fluctuations that can affect a routers stability. Also, if you have an extra ethernet cable lying around you could try swapping it in, if only to rule it out as a source of the problem.

Annalyse - Heavens Tear

I saw your posts in General so I assume you are still having issues circumventing Arc. Here is the method I have used since Arc became mandatory:

1. Go into the patcher folder
2. Open stringtab.txt with notepad
3. Delete the following lines:

174 You need to install Arc
175 To start the game
176 Install
177 Quit
178 Please download and install Arc,
179 Then start game from Arc, the site is:
180 http://www.arcgames.com/
181 ArcInstall.exe

Only one update reverted it, and I simply removed the lines again and it's always worked fine. I only open Arc to get blessings when needed.

opkossy

Yeah. I did a quick google search on where his route got a bit slower and it seems to have been causing issues in general lately for plenty of people. Don't have the time to really check into it further, but my guess is it going kaput has a lot to do with many recent issues.

Pistdoff - Archosaur

How long does the verify take and will it install the deleted file again? The rate its going seems it would be easier to just reinstall pwi.