Unable to redeem Monthly Attendance Reward

Verenor - Morai
Verenor - Morai Posts: 699 Arc User
edited October 2014 in Quality Corner
For 2 months in a row now I've been unable to redeem my Monthly Attendance Rewards. When I click the Reward-button simply nothing happens. The button is highlighted as usual when you've had enough check-in's the month before and at the moment I have 7 open inventory slots (which should be enough for the Reward.)

[URL="[IMG]http://i61.tinypic.com/2gv8qpy.png[/IMG]"]2gv8qpy.png[/URL]

Don't know if more people have experienced this or not but I'm not sitting around for a 3rd month to find out :P
Post edited by Verenor - Morai on

Comments

  • Medaka - Morai
    Medaka - Morai Posts: 196 Arc User
    edited May 2014
    Did you get your reward from February? As far as it goes getting the reward itself for monthly check-in requires all days to be checked-in. I know I had to wait for my safety lock to run out before I could pick my rewards for the previous months.
  • Zoldi - Morai
    Zoldi - Morai Posts: 1,595 Arc User
    edited May 2014
    What Medaka said, because, according to your screenshot, you're not supposed to receive any reward for March or April.
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  • Blablaaa - Harshlands
    Blablaaa - Harshlands Posts: 1 Arc User
    edited May 2014
    You can't redeem reward if you missed at least 1 day.
  • Verenor - Morai
    Verenor - Morai Posts: 699 Arc User
    edited May 2014
    The button for Reward is about February Rewards but I haven't been able to redeem it (aka since 2 months unable to redeem). The safety lock is off if that helps anything. So question is how do I redeem anything now if it's stuck in February Rewards? ._.

    -snip- ty OPKossy :P
  • opkossy
    opkossy Posts: 11,177 Community Moderator
    edited May 2014
    Verenor - Morai wrote: »

    Won't even reply to comment above and count on mods enforcing the new forum policy..

    What above comment? You so silly! b:cute
    (Insert fancy image here)
    image
  • macewen
    macewen Posts: 14 Arc User
    edited September 2014
    The forum is not allowing me to post a screenshot but it would show that I am due a reward for every one of the months so far this year, except March. The reward button does not even highlight. Tech support sent me the rewards for last month after I posted a ticket (and sent them a screenshot, why not here I'm uncertain), but did not fix the root cause. Just submitted another ticket, (and screenshot) but I'm figuring that they will just send another rewards package without fixing it again. Is there something that I, and they are missing.
  • ovenusarmanio
    ovenusarmanio Posts: 6,695 Community Moderator
    edited September 2014
    macewen wrote: »
    The forum is not allowing me to post a screenshot but it would show that I am due a reward for every one of the months so far this year, except March. The reward button does not even highlight. Tech support sent me the rewards for last month after I posted a ticket (and sent them a screenshot, why not here I'm uncertain), but did not fix the root cause. Just submitted another ticket, (and screenshot) but I'm figuring that they will just send another rewards package without fixing it again. Is there something that I, and they are missing.

    Is your safety lock on? Safety lock has to be off before you can redeem.

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  • EvaLanche - Archosaur
    EvaLanche - Archosaur Posts: 3 Arc User
    edited September 2014
    I am having the same problem. My safety lock isn't on, and it's not even letting me check the past month's attendance like usual. I don't know what it could be
  • incomplete2
    incomplete2 Posts: 0 Arc User
    edited September 2014
    Ya Im having the Same Issue On My Character PVpanther on the Archasaur Server. Says i missed 3 or Less days with an Exclamation mark on it. Happened to me back in November also. But i just found out about how to voice my concern.
  • incomplete2
    incomplete2 Posts: 0 Arc User
    edited September 2014
    macewen wrote: »
    The forum is not allowing me to post a screenshot but it would show that I am due a reward for every one of the months so far this year, except March. The reward button does not even highlight. Tech support sent me the rewards for last month after I posted a ticket (and sent them a screenshot, why not here I'm uncertain), but did not fix the root cause. Just submitted another ticket, (and screenshot) but I'm figuring that they will just send another rewards package without fixing it again. Is there something that I, and they are missing.

    how did u take a screen shot of the attendance reward part? when i do screen shot it only shows toons and npcs. non of the user interface stuff.
  • incomplete2
    incomplete2 Posts: 0 Arc User
    edited October 2014
    incomplete2 wrote: »
    Ya Im having the Same Issue On My Character PVpanther on the Archasaur Server. Says i missed 3 or Less days with an Exclamation mark on it. Happened to me back in November also. But i just found out about how to voice my concern.

    Not only is it not allowing me to claim August Reward, now it has happened with September. both show exclamation marks and say I have missed three or less days, but the reward button isn't highlighting for me to claim the reward.

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