Client not responding?

Miyukiane - Sanctuary

Every 2-3 minutes my client will go from 200ping 30fps to completely black screened not responding.

I've done basic trouble shooting. I've even tried different computers, different accounts, and still had the same issue.

Anyone else having this problem or know whats causing it?

Pain in the butt! Tried doing TT today and went through 2 charms due to client freezing and me just standing there while i waited the 2 minutes or so for it to start working again.

Any clues how to fix this? Just started happening today.

Sizzer - Raging Tide

You may have to be on a Windows Admin account, or have Run as Admin access to be able to download, install, update, and run the game. If on Windows Vista or 7/8, you may have to change the level of your UAC settings or turn them off temporarily.

You may need to update or install the latest Microsoft Visual C++ Redistributable. You may need to update your version of Windows, also may need to update to the latest version of DirectX and Internet Explorer 8,9, 10, or 11, with Javascript enabled. You may also need to check or change your network settings. In addition, you should check that your CPU, mainboard, and CPU drivers are updated if applicable.

You can try adding the game folder/files to your exceptions list in your antivirus and firewall software. Please see the help menu or support website for the software that you use if you aren't sure how to do it.

At your own risk, you may have to disable your antivirus, firewall, and other security software temporarily while you download, install, update, login to, and play the game. Sometimes the security software will block it or throttle it, no matter what you try or even if you try to add exceptions for the game files in your security software.

You may also have to disable, shut down, uninstall, or disable any: torrent, keyboard/mouse, web browser toolbars, video/screen capture, gamepad/input device, multimedia, Instant Messaging, voice over IP, web browser games, other games software applications before downloading, installing, updating, logging into, and playing the game. Basically shut down all non-essential programs.

You can try using the Task Manager built into Windows to review what processes and services are running on your computer that might be causing problems or using too many resources. Ctrl+ALT+Del and then select Task Manager, then select the Processes Tab.