Unable to log into arc

HuntersPack - Raging Tide
HuntersPack - Raging Tide Posts: 39 Arc User
edited December 2013 in Support Desk
Been trying to log in but it times out saying to check my network connection which is obviously working how do I fix this?
Post edited by HuntersPack - Raging Tide on

Comments

  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited December 2013
    1. Is it Arc, or is it the client? b:question
    Title says Arc, but your description sounds like it's the client.

    2. Post in the right forum. b:thanks

    3. Going to need more information. b:surrender

    4. Check this out....
    SylenThunder - Sanctuary wrote: »
    People hate me for posting this over and over, but damnit, there's just nothing better to say until you bother to provide more information. And seriously, there's a much better chance that the issue is either on your end, or somewhere between you and the servers. Unfortunately, that can't be determined until you give us something to work with.

    Common reasons that you can't connect to the servers, experience disconnects, or just have lag in general...

    1. You don't have the three .exe files for the client set to run as administrator.
    2. You don't have the game directory set as an exception in your antivirus/security software. (Especially with Norton360 or MSE)
    3. Your network adapter driver is out of date and needs to be refreshed.
    4. Your local area network settings are improperly configured.
    5. You have more than one firewall and don't realize it. (Common with some modems.)
    6. Your firewall settings are too strict. (Very common withNorton360, ZoneAlarm, and Commodo firewall.)
    7. Your router is configured improperly. (Or it's just a cheap router that can't handle the traffic you're putting on it.)
    8. you have a bad network cable.
    9. You're using a wireless network connection. (Which leads to another huge list of possible issues.)
    10. You have a lot of traffic on your local network that is bogging your router/modem down.
    11. There's a fault in your router.
    12. There's a fault in your modem.
    13, You have a bad phone cord plugged into your modem.
    14. There's an issue with your house wiring.
    15. There's an issue with your outside wiring.
    16. A squirrel chewed on your phone/cable line at the pole and it's raining. (I have personally had this happen.)
    17. A switch/router at the CO for your ISP is having an issue.
    18. One of the many hubs between you and PWI is having an issue. (Most common)
    19. There is heavy sunspot activity. (Has happened within the past two years)
    20. There's a regional router outage. (This has happened more than a few times. More often occurs with trunk lines crossing large bodies of water)

    That's just a few. Sometimes, the easiest fix is something like shutting down your Modem/Router/PC for three minutes and then bringing them back up. Unfortunately, all you've done is complain about having high latency. You haven't done anything that might lead someone who can help you, to be able to help you resolve the issue you're having.
    The more details you give, the better I can narrow it down and tell you what the issue is.

    At an absolute minimum I would need a copy of a traceroute to the server, and detailed information about how your local network is configured. In some cases, even a published Speccy log.

    You don't have to be a tech wiz to provide any of this information either. You just need to be able to click the links I provided and to read and comprehend/follow instructions. I can understand you're frustrated, but sitting and complaining about a connection, without actually ever attempting to fix it, or provide information for those that can help you fix it, it probably one of the stupidest things you can do. If you feel offended by this statement, then you really need to take a closer look at reality.
    SweetieBot can you report server status?
    [SIGPIC][/SIGPIC]
  • SweetieBot - Lothranis
    SweetieBot - Lothranis Posts: 18,978 Arc User
    edited December 2013
    SylenThunder - Sanctuary wrote: »

    SweetieBot can you report server status?
    Here's the server status:

    West Coast Servers:
    Sanctuary (PVE) (pwigc2.perfectworld.com): ONLINE (Ping: 120ms)
    Heaven's Tear (PVE) (pwigc4.perfectworld.com): ONLINE (Ping: 148ms)
    Lost City (PvP) (pwigc3.perfectworld.com): ONLINE (Ping: 139ms)
    Archosaur (PvE) (pwiwest4.perfectworld.com): ONLINE (Ping: 137ms)

    East Coast Servers:
    Harshlands (PvP) (pwieast1.perfectworld.com): ONLINE (Ping: 53ms)
    Dreamweaver (PvE) (pwieast2.perfectworld.com): ONLINE (Ping: 49ms)
    Raging Tide (PvE) (pwieast3.perfectworld.com): ONLINE (Ping: 52ms)

    European Servers:
    Morai (PvE) (pwieu3.en.perfectworld.eu): ONLINE (Ping: 170ms)
    [SIGPIC][/SIGPIC]
    I only respond if you begin a line with "SweetieBot", read the link below for commands
    SweetieBot FAQ / Usage: pwi-forum.perfectworld.com/showthread.php?t=1566451

    Status: ONLINE
  • heerohex#3018
    heerohex#3018 Posts: 4,880 Community Moderator
    edited December 2013
    "Have you tried to Restart it yet?"

    LOL!
    - Support Ticket - ARC Forums - PW Wiki -

    - Support Contact -

  • HuntersPack - Raging Tide
    HuntersPack - Raging Tide Posts: 39 Arc User
    edited December 2013
    I got it to work but I don't know how I tried restarting it but that didn't fix it, it fixed itself after 10 minutes. it was arc not pwi
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited December 2013
    HuntersPack - Raging Tide wrote: »
    I got it to work but I don't know how I tried restarting it but that didn't fix it, it fixed itself after 10 minutes. it was arc not pwi
    It's more likely that it was a regional router causing an issue that prevented you from connecting to the login servers. Good to hear you're in though.
    [SIGPIC][/SIGPIC]

Categories