Packet loss, unreliable game connection, spike lag, ...
Myriette - Sanctuary
Posts: 53 Arc User
I've been getting highly random ping ingame - anywhere from 73 ms to 20k+ ms, at random moments, regardless of what is going on outside of the game (no concurrent downs, movies, etc.). There doesn't seem to be any pattern to the changes.
Out of curiosity, I opened up cmd and tried to ping pwi.perfectworld.com - the results for this came out perfectly fine. Pinging www.google.com gave similar, normal results.
Pinging pwigc2.perfectworld.com, which is associated with the Sanctuary server according to the PWI wiki, gives me 50-75% packet loss (2-3 out of 4 results being "request timed out").
Can any networking pros help me figure out if it's something on my end, or if it's something I can't do anything about? This is driving me nuts. I was able to play normally until pretty recently, I'd say within the last week or two. Before that, I'd get spike lag very infrequently.. now it's pretty much the norm, and it's frustrating as hell -.-
Thanks!
Out of curiosity, I opened up cmd and tried to ping pwi.perfectworld.com - the results for this came out perfectly fine. Pinging www.google.com gave similar, normal results.
Pinging pwigc2.perfectworld.com, which is associated with the Sanctuary server according to the PWI wiki, gives me 50-75% packet loss (2-3 out of 4 results being "request timed out").
Can any networking pros help me figure out if it's something on my end, or if it's something I can't do anything about? This is driving me nuts. I was able to play normally until pretty recently, I'd say within the last week or two. Before that, I'd get spike lag very infrequently.. now it's pretty much the norm, and it's frustrating as hell -.-
Thanks!
Two roads diverged in a wood, and I --
I took the one less traveled by,
And that has made all the difference.
Robert Frost
I took the one less traveled by,
And that has made all the difference.
Robert Frost
Post edited by Myriette - Sanctuary on
0
Comments
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I know this is just my usual copy-paste response, but it has helpful information and will guide you along the right path to narrowing it down. Post your results and we can advise you on what to do.SylenThunder - Sanctuary wrote: »People hate me for posting this over and over, but damnit, there's just nothing better to say until you bother to provide more information. And seriously, there's a much better chance that the issue is either on your end, or somewhere between you and the servers. Unfortunately, that can't be determined until you give us something to work with.
Common reasons that you can't connect to the servers, experience disconnects, or just have lag in general...
1. You don't have the three .exe files for the client set to run as administrator.
2. You don't have the game directory set as an exception in your antivirus/security software. (Especially with Norton360 or MSE)
3. Your network adapter driver is out of date and needs to be refreshed.
4. Your local area network settings are improperly configured.
5. You have more than one firewall and don't realize it. (Common with some modems.)
6. Your firewall settings are too strict. (Very common withNorton360, ZoneAlarm, and Commodo firewall.)
7. Your router is configured improperly. (Or it's just a cheap router that can't handle the traffic you're putting on it.)
8. you have a bad network cable.
9. You're using a wireless network connection. (Which leads to another huge list of possible issues.)
10. You have a lot of traffic on your local network that is bogging your router/modem down.
11. There's a fault in your router.
12. There's a fault in your modem.
13, You have a bad phone cord plugged into your modem.
14. There's an issue with your house wiring.
15. There's an issue with your outside wiring.
16. A squirrel chewed on your phone/cable line at the pole and it's raining. (I have personally had this happen.)
17. A switch/router at the CO for your ISP is having an issue.
18. One of the many hubs between you and PWI is having an issue. (Most common)
19. There is heavy sunspot activity. (Has happened within the past two years)
20. There's a regional router outage. (This has happened more than a few times. More often occurs with trunk lines crossing large bodies of water)
That's just a few. Sometimes, the easiest fix is something like shutting down your Modem/Router/PC for three minutes and then bringing them back up. Unfortunately, all you've done is complain about having high latency. You haven't done anything that might lead someone who can help you, to be able to help you resolve the issue you're having.
The more details you give, the better I can narrow it down and tell you what the issue is.
At an absolute minimum I would need a copy of a traceroute to the server, and detailed information about how your local network is configured. In some cases, even a published Speccy log.
You don't have to be a tech wiz to provide any of this information either. You just need to be able to click the links I provided and to read and comprehend/follow instructions. I can understand you're frustrated, but sitting and complaining about a connection, without actually ever attempting to fix it, or provide information for those that can help you fix it, it probably one of the stupidest things you can do. If you feel offended by this statement, then you really need to take a closer look at reality.[SIGPIC][/SIGPIC]0 -
Thanks for the response. I don't mind canned answers as long as they're helpful
I can totally understand the need for them, heh.
tracert results (x 3):Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\Shirley>tracert pwigc2.perfectworld.com Tracing route to pwigc2.perfectworld.com [66.151.133.71] over a maximum of 30 hops: 1 2 ms 3 ms 2 ms 192.168.0.1 2 9 ms 36 ms 39 ms homeportal [192.168.1.254] 3 * 100 ms 23 ms 107-217-200-3.lightspeed.irvnca.sbcglobal.net [1 07.217.200.3] 4 * * * Request timed out. 5 * 43 ms * 12.83.38.161 6 38 ms 48 ms 37 ms gar8.sn1ca.ip.att.net [12.123.15.241] 7 * * * Request timed out. 8 * 40 ms * 66.151.144.20 9 44 ms 190 ms 128 ms perfectworld-10.border2.sje004.pnap.net [64.95.1 43.190] 10 41 ms 66 ms 41 ms 66.151.133.71 Trace complete. C:\Users\Shirley>tracert pwigc2.perfectworld.com Tracing route to pwigc2.perfectworld.com [66.151.133.71] over a maximum of 30 hops: 1 1 ms 1 ms 1 ms 192.168.0.1 2 77 ms 25 ms 11 ms homeportal [192.168.1.254] 3 * 170 ms 25 ms 107-217-200-3.lightspeed.irvnca.sbcglobal.net [1 07.217.200.3] 4 * * * Request timed out. 5 28 ms * 29 ms 12.83.38.161 6 37 ms 38 ms * gar8.sn1ca.ip.att.net [12.123.15.241] 7 * * * Request timed out. 8 40 ms 38 ms 45 ms border2.t8-1-bbnet2.sje004.pnap.net [66.151.144. 80] 9 38 ms * 44 ms perfectworld-10.border2.sje004.pnap.net [64.95.1 43.190] 10 38 ms 40 ms 41 ms 66.151.133.71 Trace complete. C:\Users\Shirley>tracert pwigc2.perfectworld.com Tracing route to pwigc2.perfectworld.com [66.151.133.71] over a maximum of 30 hops: 1 2 ms 10 ms 4 ms 192.168.0.1 2 2 ms 2 ms 2 ms homeportal [192.168.1.254] 3 22 ms 27 ms 24 ms 107-217-200-3.lightspeed.irvnca.sbcglobal.net [1 07.217.200.3] 4 * * * Request timed out. 5 27 ms 36 ms 27 ms 12.83.38.161 6 39 ms * 36 ms gar8.sn1ca.ip.att.net [12.123.15.241] 7 * * * Request timed out. 8 39 ms 39 ms * border2.t7-1-bbnet1.sje004.pnap.net [66.151.144. 20] 9 * 39 ms 48 ms perfectworld-10.border2.sje004.pnap.net [64.95.1 43.190] 10 * 39 ms 39 ms 66.151.133.71 Trace complete. C:\Users\Shirley>
DxDiag:------------------ System Information ------------------ Time of this report: 9/12/2013, 16:06:56 Machine name: SHINE Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130801-1533) Language: English (Regional Setting: English) System Manufacturer: System manufacturer System Model: System Product Name BIOS: BIOS Date: 03/16/12 09:09:30 Ver: 04.03 Processor: Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz (4 CPUs), ~3.2GHz Memory: 8192MB RAM Available OS Memory: 8148MB RAM Page File: 7439MB used, 8853MB available Windows Dir: C:\Windows DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 32bit Unicode ------------ DxDiag Notes ------------ Display Tab 1: No problems found. Display Tab 2: No problems found. Sound Tab 1: No problems found. 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VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= D3D9 Overlay: Supported DXVA-HD: Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled ------------- Sound Devices ------------- Description: Speakers (Realtek High Definition Audio) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438445&REV_1003 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.6526 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 12/13/2011 03:27:30, 4718952 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000 Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No --------------------- Sound Capture Devices --------------------- Description: Microphone (USB Audio Device) Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: USBAUDIO.sys Driver Version: 6.01.7601.17514 (English) Driver Attributes: Final Retail Date and Size: 11/20/2010 03:43:52, 109696 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF ------------------- DirectInput Devices ------------------- Device Name: Mouse Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: Keyboard Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: USB Wired Keyboard Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x0461, 0x4DBF FF Driver: n/a Poll w/ Interrupt: No ----------- USB Devices ----------- + USB Root Hub | Vendor/Product ID: 0x8086, 0x1E26 | Matching Device ID: usb\root_hub20 | Service: usbhub | +-+ Generic USB Hub | | Vendor/Product ID: 0x8087, 0x0024 | | Location: Port_#0001.Hub_#0002 | | Matching Device ID: usb\class_09 | | Service: usbhub ---------------- Gameport Devices ---------------- ------------ PS/2 Devices ------------ + HID Keyboard Device | Vendor/Product ID: 0x0461, 0x4DBF | Matching Device ID: hid_device_system_keyboard | Service: kbdhid | + Terminal Server Keyboard Driver | Matching Device ID: root\rdp_kbd | Upper Filters: kbdclass | Service: TermDD | + HID-compliant mouse | Vendor/Product ID: 0x0461, 0x4D64 | Matching Device ID: hid_device_system_mouse | Service: mouhid | + Terminal Server Mouse Driver | Matching Device ID: root\rdp_mou | Upper Filters: mouclass | Service: TermDD ------------------------ Disk & DVD/CD-ROM Drives ------------------------ Drive: C: Free Space: 78.2 GB Total Space: 305.1 GB File System: NTFS Model: ST3320813AS ATA Device Drive: E: Free Space: 0.1 GB Total Space: 0.1 GB File System: NTFS Model: ST3320813AS ATA Device Drive: D: Model: Optiarc DVD RW AD-7280S ATA Device Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes -------------- System Devices -------------- Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26 Device ID: PCI\VEN_8086&DEV_1E26&SUBSYS_84CA1043&REV_04\3&11583659&0&E8 Driver: n/a Name: Xeon(R) processor E3-1200 v2/3rd Gen Core processor DRAM Controller - 0150 Device ID: PCI\VEN_8086&DEV_0150&SUBSYS_84CA1043&REV_09\3&11583659&0&00 Driver: n/a Name: Intel(R) 7 Series/C216 Chipset Family SMBus Host Controller - 1E22 Device ID: PCI\VEN_8086&DEV_1E22&SUBSYS_84CA1043&REV_04\3&11583659&0&FB Driver: n/a Name: PCI standard PCI-to-PCI bridge Device ID: PCI\VEN_1B21&DEV_1080&SUBSYS_84891043&REV_03\4&17F33A27&0&00E5 Driver: n/a Name: High Definition Audio Controller Device ID: PCI\VEN_8086&DEV_1E20&SUBSYS_84451043&REV_04\3&11583659&0&D8 Driver: n/a Name: D-Link WDA-1320 Desktop Adapter Device ID: PCI\VEN_168C&DEV_001A&SUBSYS_3A1D1186&REV_01\5&39F964C9&0&1000E5 Driver: n/a Name: Intel(R) 82801 PCI Bridge - 244E Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_84CA1043&REV_C4\3&11583659&0&E5 Driver: n/a Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 5 - 1E18 Device ID: PCI\VEN_8086&DEV_1E18&SUBSYS_84CA1043&REV_C4\3&11583659&0&E4 Driver: n/a Name: Realtek PCIe GBE Family Controller Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_85051043&REV_09\4&11EB9DBD&0&00E4 Driver: n/a Name: Intel(R) H77 Express Chipset LPC Controller - 1E4A Device ID: PCI\VEN_8086&DEV_1E4A&SUBSYS_84CA1043&REV_04\3&11583659&0&F8 Driver: n/a Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10 Device ID: PCI\VEN_8086&DEV_1E10&SUBSYS_84CA1043&REV_C4\3&11583659&0&E0 Driver: n/a Name: NVIDIA GeForce GTX 650 Device ID: PCI\VEN_10DE&DEV_0FC6&SUBSYS_26513842&REV_A1\4&BAB4994&0&0008 Driver: n/a Name: Intel(R) Management Engine Interface Device ID: PCI\VEN_8086&DEV_1E3A&SUBSYS_84CA1043&REV_04\3&11583659&0&B0 Driver: n/a Name: Intel(R) 7 Series/C216 Chipset Family 2 port Serial ATA Storage Controller - 1E08 Device ID: PCI\VEN_8086&DEV_1E08&SUBSYS_84CA1043&REV_04\3&11583659&0&FD Driver: n/a Name: High Definition Audio Controller Device ID: PCI\VEN_10DE&DEV_0E1B&SUBSYS_26513842&REV_A1\4&BAB4994&0&0108 Driver: n/a Name: Intel(R) USB 3.0 eXtensible Host Controller Device ID: PCI\VEN_8086&DEV_1E31&SUBSYS_84CA1043&REV_04\3&11583659&0&A0 Driver: n/a Name: Intel(R) 7 Series/C216 Chipset Family 4 port Serial ATA Storage Controller - 1E00 Device ID: PCI\VEN_8086&DEV_1E00&SUBSYS_84CA1043&REV_04\3&11583659&0&FA Driver: n/a Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D Device ID: PCI\VEN_8086&DEV_1E2D&SUBSYS_84CA1043&REV_04\3&11583659&0&D0 Driver: n/a Name: Xeon(R) processor E3-1200 v2/3rd Gen Core processor PCI Express Root Port - 0151 Device ID: PCI\VEN_8086&DEV_0151&SUBSYS_84CA1043&REV_09\3&11583659&0&08 Driver: n/a ------------------ DirectShow Filters ------------------ DirectShow Filters: WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514 WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514 WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514 MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385 Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385 WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514 WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.18221 Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385 Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385 DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514 Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713 WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514 Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514 AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713 VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713 SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528 Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.16426 AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528 StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528 MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713 MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713 SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713 VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514 MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528 Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514 SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528 Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514 Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713 MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713 DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514 Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713 Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514 ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713 Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713 MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528 Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17713 Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713 Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713 VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514 WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514 VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514 File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514 iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514 iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514 DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17713 Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17713 AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17713 RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll, Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514 WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514 MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528 DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514 SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.18175 Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.18175 MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514 Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514 StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528 Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514 Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17713 AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713 AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713 Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713 MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713 Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713 File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713 Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000 StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528 AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514 Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713 File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713 File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713 Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514 Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514 BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669 MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713 WDM Streaming Tee/Splitter Devices: Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514 Video Compressors: WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385 WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385 MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385 DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514 MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17713 Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514 Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514 Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514 Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514 Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514 Audio Compressors: WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385 WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385 IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713 PCM,0x00200000,1,1,quartz.dll,6.06.7601.17713 Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713 GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713 CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713 CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713 MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713 Audio Capture Sources: Microphone (USB Audio Device),0x00200000,0,0,qcap.dll,6.06.7601.17514 PBDA CP Filters: PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528 PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528 PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528 Midi Renderers: Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713 Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713 WDM Streaming Capture Devices: ,0x00000000,0,0,, Realtek HD Audio Line input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514 Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514 Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514 USB Video Device,0x00200000,1,1,ksproxy.ax,6.01.7601.17514 USB Audio Device,0x00200000,1,1,ksproxy.ax,6.01.7601.17514 WDM Streaming Rendering Devices: ,0x00000000,0,0,, Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.17514 Realtek HDA SPDIF Optical Out,0x00200000,1,1,ksproxy.ax,6.01.7601.17514 Realtek HDA SPDIF Out,0x00200000,1,1,ksproxy.ax,6.01.7601.17514 BDA Network Providers: Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514 Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514 Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514 Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514 Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514 Video Capture Sources: USB Video Device,0x00200000,1,1,ksproxy.ax,6.01.7601.17514 Multi-Instance Capable VBI Codecs: VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514 BDA Transport Information Renderers: BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669 MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514 BDA CP/CA Filters: Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708 Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708 PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708 XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708 WDM Streaming Communication Transforms: Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514 Audio Renderers: Speakers (Realtek High Definiti,0x00200000,1,0,quartz.dll,6.06.7601.17713 Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713 Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713 DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.17713 --------------- EVR Power Information --------------- Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality) Quality Flags: 2576 Enabled: Force throttling Allow half deinterlace Allow scaling Decode Power Usage: 100 Balanced Flags: 1424 Enabled: Force throttling Allow batching Force half deinterlace Force scaling Decode Power Usage: 50 PowerFlags: 1424 Enabled: Force throttling Allow batching Force half deinterlace Force scaling Decode Power Usage: 0
HijackThis:Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 4:40:07 PM, on 9/12/2013 Platform: Windows 7 SP1 (WinNT 6.00.3505) MSIE: Internet Explorer v10.0 (10.00.9200.16686) Boot mode: Normal Running processes: C:\Program Files (x86)\Skype\Phone\Skype.exe C:\Users\Shirley\AppData\Local\Akamai\netsession_win.exe C:\Users\Shirley\AppData\Local\Akamai\netsession_win.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Browny02\Brother\BrStMonW.exe C:\Program Files\AVAST Software\Avast\AvastUI.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Users\Shirley\AppData\Local\Google\Google Talk Plugin\googletalkplugin.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Perfect World Entertainment\Perfect World International\element\elementclient.exe C:\Perfect World Entertainment\Perfect World International\element\reportbugs\pwprotector.exe C:\Perfect World Entertainment\Perfect World International\element\elementclient.exe C:\Perfect World Entertainment\Perfect World International\element\elementclient.exe C:\Perfect World Entertainment\Perfect World International\element\elementclient.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141 R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = F2 - REG:system.ini: UserInit=userinit.exe O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: Lync Click to Call BHO - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX86\Microsoft Office\Office15\OCHelper.dll O2 - BHO: avast! Online Security - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX86\Microsoft Office\Office15\URLREDIR.DLL O2 - BHO: Microsoft SkyDrive Pro Browser Helper - {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX86\Microsoft Office\Office15\GROOVEEX.DLL O3 - Toolbar: avast! Online Security - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll O4 - HKLM\..\Run: [USB3MON] "C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe" O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" O4 - HKLM\..\Run: [BrStsMon00] C:\Program Files (x86)\Browny02\Brother\BrStMonW.exe /AUTORUN O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui O4 - HKCU\..\Run: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun O4 - HKCU\..\Run: [Akamai NetSession Interface] "C:\Users\Shirley\AppData\Local\Akamai\netsession_win.exe" O4 - HKCU\..\Run: [Google Update] "C:\Users\Shirley\AppData\Local\Google\Update\GoogleUpdate.exe" /c O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-18\..\RunOnce: [SPReview] "C:\Windows\System32\SPReview\SPReview.exe" /sp:1 /errorfwlink:"http://go.microsoft.com/fwlink/?LinkID=122915" /build:7601 (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\RunOnce: [SPReview] "C:\Windows\System32\SPReview\SPReview.exe" /sp:1 /errorfwlink:"http://go.microsoft.com/fwlink/?LinkID=122915" /build:7601 (User 'Default user') O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE/3000 O8 - Extra context menu item: Se&nd to OneNote - res://C:\Program Files\Microsoft Office 15\Root\Office15\ONBttnIE.dll/105 O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX86\Microsoft Office\Office15\ONBttnIE.dll O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX86\Microsoft Office\Office15\ONBttnIE.dll O9 - Extra button: Lync Click to Call - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX86\Microsoft Office\Office15\OCHelper.dll O9 - Extra 'Tools' menuitem: Lync Click to Call - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX86\Microsoft Office\Office15\OCHelper.dll O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX86\Microsoft Office\Office15\ONBttnIELinkedNotes.dll O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX86\Microsoft Office\Office15\ONBttnIELinkedNotes.dll O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics O15 - Trusted Zone: http://*.aeriagames.com O18 - Protocol: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX86\Microsoft Office\Office15\MSOSB.DLL O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing) O23 - Service: ASUS Com Service (asComSvc) - Unknown owner - C:\Program Files (x86)\ASUS\AXSP\1.00.18\atkexComSvc.exe O23 - Service: ASUS HM Com Service (asHmComSvc) - ASUSTeK Computer Inc. - C:\Program Files (x86)\ASUS\AAHM\1.00.20\aaHMSvc.exe O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe O23 - Service: BrYNSvc - Brother Industries, Ltd. - C:\Program Files (x86)\Browny02\BrYNSvc.exe O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing) O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing) O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe O23 - Service: Intel(R) Capability Licensing Service Interface - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\HeciServer.exe O23 - Service: Intel(R) Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing) O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing) O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing) O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing) O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing) O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing) O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing) O23 - Service: Intel(R) Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing) O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing) O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing) O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing) O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing) O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing) -- End of file - 12484 bytes
When I tried to do AnalyzeThis, it keeps telling me there is no internet connection, even though I am 100% online. Before you ask, I WAS running the program as admin (right click->Run as Admin).
As far as internet details goes, I'm on -supposedly- AT&T U-verse, according to them is fiber optics, but IDK >_> I'm currently using a wireless adapter card that plugs into my motherboard. Ethernet is not an option (router is halfway across the house), wireless adapter that plugs into the ethernet port on my computer has worse issues (even though it's supposed to be decent for gaming), USB adapters will result in disconnects as soon as I try to log into a game.
The current adapter I'm using has been great for the last few months, I don't know what's causing the issue now. I seem to have no other net-related problems, only in PWI do I get latency issues. =\
Let me know if any other info is needed.
Edit: I give up trying to post Speccy. I'm going to try to attach or link to the .txt instead -.-
Edit2: Link to Speccy. Sorry, Google Docs got rid of the nifty formatting =\ If you want me to upload elsewhere or know how to retain the formatting, please let me know.Two roads diverged in a wood, and I --
I took the one less traveled by,
And that has made all the difference.
Robert Frost0 -
Yeah U-Verse is funny. Technically it's fiber, but it's only fiber to your CO. After that it runs on your regular DSL lines to your house. The only improvement I got from switching from AT&T DSL to U-Verse was a bigger bandwidth cap.Myriette - Sanctuary wrote: »Thanks for the response. I don't mind canned answers as long as they're helpful I can totally understand the need for them, heh.
...
When I tried to do AnalyzeThis, it keeps telling me there is no internet connection, even though I am 100% online. Before you ask, I WAS running the program as admin (right click->Run as Admin).
As far as internet details goes, I'm on -supposedly- AT&T U-verse, according to them is fiber optics, but IDK >_> I'm currently using a wireless adapter card that plugs into my motherboard. Ethernet is not an option (router is halfway across the house), wireless adapter that plugs into the ethernet port on my computer has worse issues (even though it's supposed to be decent for gaming), USB adapters will result in disconnects as soon as I try to log into a game.
The current adapter I'm using has been great for the last few months, I don't know what's causing the issue now. I seem to have no other net-related problems, only in PWI do I get latency issues. =\
Let me know if any other info is needed.
Edit: I give up trying to post Speccy. I'm going to try to attach or link to the .txt instead -.-
Edit2: Link to Speccy. Sorry, Google Docs got rid of the nifty formatting =\ If you want me to upload elsewhere or know how to retain the formatting, please let me know.
Latency on your network isn't bad, and looks about standard for a decent wireless connections. You're getting a whole lot of timeouts in the path though.
AT&T's DNS servers have a habit of sucking major donkey balls. If you run a router behind the modem, (which it looks like you might), set the DNS server addresses to use Google or FreeDNS. Better yet, use this program to find the fastest DNS server to connect to.
What I do, (Which is a necessity for me because the **** Motorola modem won't handle VPN), is follow this guide at step 6, and just use the modem as a bridge.
In any case, it looks like your biggest issue is the DNS servers. Sometimes just shutting the modem down for a few minutes will do it. (Needs to be at least 2 minutes to reset the port at the CO.)[SIGPIC][/SIGPIC]0 -
Thanks Sylen
I'll try your suggestions during the weekend or so, I've done the shutting down the modem thing and it helps but only briefly. The problem returns ... so I'll take a look at that DNS server thingy =3
And you're right, I do run a router behind the modem - the modem/router hybrid U-Verse comes with supposedly sucks range-wise, so I'm using a Linksys (turned the router on the hybrid off) router.
Thanks again for the help, I'll post with my results when I get around to trying out your solutions =DTwo roads diverged in a wood, and I --
I took the one less traveled by,
And that has made all the difference.
Robert Frost0
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