Cant submit a ticket

Zave - Harshlands

Everytime i try to use the Ticket system i get this loop issue

http://www.perfectworld.com/login/?src=rn&returnTo=0&error=7&lang=en

i cant find any reason for this. it happens on all of my machines

im trying to update my email address since i have moved and the email address was provided by the isp. and i no longer have access to it

thx

jlittle

Zave - Harshlands wrote: »

Everytime i try to use the Ticket system i get this loop issue

http://www.perfectworld.com/login/?src=rn&returnTo=0&error=7&lang=en

i cant find any reason for this. it happens on all of my machines

im trying to update my email address since i have moved and the email address was provided by the isp. and i no longer have access to it

thx

this has been happening to me as well from multiple machines and multiple locations.. seems their support site is broken somewhat

Zave - Harshlands

probably going to be the only reply i get here too b:cry

ovenusarmanio

Nope. Why would you assume that? -_____-

Anyway, try clearing your cache/cookies and going to this link: https://support.perfectworld.com/app/ask and see if that helps at all. It it doesn't then send an email to customerservice@perfectworld.com and they will open the ticket for you.

Zave - Harshlands

http://www.perfectworld.com/login/?src=rn&returnTo=0&error=7&lang=en

thats what the link brought me too. and yes i have cleaned my browsers. including trying to use my mac to open it.

sry but that didnt help b:surrender

https://support.perfectworld.com/ci/pta/login/redirect/home/p_li/cF91c2VyaWQ9dmluY2U3OTAmcF9wYXNzd2Q9JnBfZW1haWw9dnc3OTBAdGFtcGFiYXkucnIuY29tJnBfZmlyc3RfbmFtZT12aW5jZW50JnBfbGFzdF9uYW1lPXdoaXBrZXkmcF90aXRsZT12aW5tYW4mcF9saV9wYXNzd2Q9dGVzdF9zZWNyZXRfa2V5

Zave - Harshlands

So I sent an email as suggested. Got an auto reply from it. Yay for support! b:laugh