Server issues?

Kyooshu - Sanctuary
Kyooshu - Sanctuary Posts: 68 Arc User
edited August 2013 in General Discussion
Anyone else on Sanctuary, or any other server, having d/c issues? I've just d/c'd 3 times in about 20 mins, and it keeps telling me that it can't connect to the server. D/c spam during NW is not fun e.e;
Post edited by Kyooshu - Sanctuary on

Comments

  • Meggz - Sanctuary
    Meggz - Sanctuary Posts: 7 Arc User
    edited August 2013
    i have same problem on sanctuary , had like 5 or more dc's now and each time need to log in.
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited August 2013
    OOhhh I get to post this again......

    Common reasons that you can't connect to the servers, experience disconnects, or just have lag in general...

    1. You don't have the three .exe files for the client set to run as administrator.
    2. You don't have the game directory set as an exception in your antivirus/security software. (Especially with Norton360 or MSE)
    3. Your network adapter driver is out of date and needs to be refreshed.
    4. Your local area network settings are improperly configured.
    5. You have more than one firewall and don't realize it. (Common with some modems.)
    6. Your firewall settings are too strict. (Very common withNorton360, ZoneAlarm, and Commodo firewall.)
    7. Your router is configured improperly. (Or it's just a cheap router that can't handle the traffic you're putting on it.)
    8. you have a bad network cable.
    9. You're using a wireless network connection. (Which leads to another huge list of possible issues.)
    10. You have a lot of traffic on your local network that is bogging your router/modem down.
    11. There's a fault in your router.
    12. There's a fault in your modem.
    13, You have a bad phone cord plugged into your modem.
    14. There's an issue with your house wiring.
    15. There's an issue with your outside wiring.
    16. A squirrel chewed on your phone/cable line at the pole and it's raining. (I have personally had this happen.)
    17. A switch/router at the CO for your ISP is having an issue.
    18. One of the many hubs between you and PWI is having an issue. (Most common)
    19. There is heavy sunspot activity. (Has happened within the past two years)
    20. There's a regional router outage. (This has happened more than a few times. More often occurs with trunk lines crossing large bodies of water)

    That's just a few. Sometimes, the easiest fix is something like shutting down your Modem/Router/PC for three minutes and then bringing them back up. Unfortunately, all you've done is complain about having high latency. You haven't done anything that might lead someone who can help you, to be able to help you resolve the issue you're having.
    The more details you give, the better I can narrow it down and tell you what the issue is.

    At an absolute minimum I would need a copy of a traceroute to the server, and detailed information about how your local network is configured. In some cases, even a published Speccy log.

    You don't have to be a tech wiz to provide any of this information either. You just need to be able to click the links I provided and to read and comprehend/follow instructions. I can understand you're frustrated, but sitting and complaining about a connection, without actually ever attempting to fix it, or provide information for those that can help you fix it, it probably one of the stupidest things you can do. If you feel offended by this statement, then you really need to take a closer look at reality.[/QUOTE]
    [SIGPIC][/SIGPIC]
  • FooDDefender - Morai
    FooDDefender - Morai Posts: 7 Arc User
    edited August 2013
    i'm dc atm few times about 4 for now...to be continued
  • mystryst
    mystryst Posts: 80 Arc User
    edited August 2013
    SweetieBot, what is the server status please?
  • SweetieBot - Lothranis
    SweetieBot - Lothranis Posts: 18,978 Arc User
    edited August 2013
    mystryst wrote: »
    SweetieBot, what is the server status please?
    Here's the server status:

    West Coast Servers:
    Sanctuary (PVE) (pwigc2.perfectworld.com): ONLINE (Ping: 142ms)
    Lost City (PvP) (pwigc3.perfectworld.com): ONLINE (Ping: 193ms)
    Heaven's Tear (PvE) (pwigc4.perfectworld.com): ONLINE (Ping: 122ms)
    Archosaur (PvE) (pwiwest4.perfectworld.com): ONLINE (Ping: 128ms)

    East Coast Servers:
    Harshlands (PvP) (pwieast1.perfectworld.com): ONLINE (Ping: 68ms)
    Dreamweaver (PvE) (pwieast2.perfectworld.com): ONLINE (Ping: 41ms)
    Raging Tide (PvE) (pwieast3.perfectworld.com): ONLINE (Ping: 53ms)

    European Servers:
    Morai (PvE) (pwieu3.en.perfectworld.eu): ONLINE (Ping: 160ms)
    [SIGPIC][/SIGPIC]
    I only respond if you begin a line with "SweetieBot", read the link below for commands
    SweetieBot FAQ / Usage: pwi-forum.perfectworld.com/showthread.php?t=1566451

    Status: ONLINE
  • mystryst
    mystryst Posts: 80 Arc User
    edited August 2013
    Oh! Ok, thank you Sweetie.
  • Roxxannae - Sanctuary
    Roxxannae - Sanctuary Posts: 206 Arc User
    edited August 2013
    I also d/ced just before, myself. It seems to be a problem with a good handful of people. When I was trying to get back on, I noticed all West Coast servers were down but the rest were fine to me. There was still quite a few people who didn't d/c...yet.

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