Impossible to make a new account.

unbarb
unbarb Posts: 68 Arc User
edited August 2013 in Support Desk
hello,

yesterday i made a new account ... i recieved the activation link in mail, clicked it etc . but i try to log that new account, it say "You have provided an incorrect username, password, or verification code. Please try again." <- the code was good btw, tried many times b:cry


help b:sad
Post edited by unbarb on

Comments

  • opkossy
    opkossy Posts: 11,177 Community Moderator
    edited August 2013
    Try a different password using only basic characters.

    Because of the way the client works, some characters that will still work on the site (IE: an inverted question mark) Will not be recognized for the client itself. Which leads to a scenario where you can log into the site fine but your password isn't accepted ingame.
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  • unbarb
    unbarb Posts: 68 Arc User
    edited August 2013
    OPKossy wrote: »
    Try a different password using only basic characters.

    Because of the way the client works, some characters that will still work on the site (IE: an inverted question mark) Will not be recognized for the client itself. Which leads to a scenario where you can log into the site fine but your password isn't accepted ingame.


    I tried with new password and basic characters but still not working, i cant even log on the site with that new account

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