Messages When Suspending Accounts

LoveMe_ - Harshlands

It would make a HUGE difference if the pwi staff included a specific reason as to why an account was banned. To ban someone's account and not tell them why til days later is very bad customer service.

Also, I would make a lot of sense to allow the banned accounts to be able to log into the ticketing portion to update the ticket. A ban on the forum is seperate from in game and unless the person violated forum rules, I do not see why they are banned from both until the ingame violation has been resolved.

Crixxix - Raging Tide

While I've never been banned, I do agree with what was said here, assuming what your saying is true. I can see it being very frustrating to get banned without knowing why IMMEDIATELY, and I feel that's only right. If PWI can't give you a reason why right away, they should be laying down the ban hammer to begin with. As PWI laws are governed by the State of California:

This Agreement is governed by and shall be construed and enforced under the laws of the State of California, without applying any conflicts of law principles which would require application of the law of any other jurisdiction. PWE and you each hereby irrevocably consent to the jurisdiction of the courts of the State of California for all purposes in connection with any action or proceeding which arises out of or relates to this Agreement and agree that any action or proceeding instituted under this Agreement shall be brought only in the federal or state courts of San Mateo County, State of California.

This also means that they are subject to U.S. Common Law as well, when we are on the topic of Innocent until PROVEN guilty. It's not a constitutional law, but been around so long as to be called "common law".

Ofc, PWI doesn't have to follow any of these things, as those kinds of laws don't apply to games, they make their own rules. However, if I were a game maker, I would follow those, and set specific rules. However, presumption of innocence is a HUGE boundary to cross in my opinion, if I ban someone, I'm going to show them video footage of me, (as imaginary GM) PMing them and them not answering. Even SS's would suffice, but I would not fail to produce evidence.

Breannak - Raging Tide

LoveMe_ - Harshlands wrote: »

It would make a HUGE difference if the pwi staff included a specific reason as to why an account was banned. To ban someone's account and not tell them why til days later is very bad customer service.

Also, I would make a lot of sense to allow the banned accounts to be able to log into the ticketing portion to update the ticket. A ban on the forum is seperate from in game and unless the person violated forum rules, I do not see why they are banned from both until the ingame violation has been resolved.

Well ive read in the rules awhile back something says "PWE MAY SUSPEND, TERMINATE, MODIFY, BLOCK ACCESS TO OR DELETE THE SERVICE OR ANY ACCOUNT AT ANY TIME WITH OR WITHOUT REASON, WITH OR WITHOUT NOTICE." We retain the sole discretion as to when and how to impose warnings, penalties and/or disciplinary actions. "Short words there stuff they do whatever they want to with there game".

So you playing at your own risk!

I find this part funny tho "IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE THIS WEBSITE OR THE GAMES." 1st line in TOS.

Crixxix - Raging Tide

Breannak - Raging Tide wrote: »

Well ive read in the rules awhile back something says "PWE MAY SUSPEND, TERMINATE, MODIFY, BLOCK ACCESS TO OR DELETE THE SERVICE OR ANY ACCOUNT AT ANY TIME WITH OR WITHOUT REASON, WITH OR WITHOUT NOTICE." We retain the sole discretion as to when and how to impose warnings, penalties and/or disciplinary actions. "Short words there stuff they do whatever they want to with there game".

So you playing at your own risk!

I find this part funny tho "IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE THIS WEBSITE OR THE GAMES." 1st line in TOS.

While yes, this is in the ToS, it's a thing of respect and common courtesy. Yes, a lot of people here don't show PWI the same respect, and whine and QQ over ever little thing, but PWI should set the example and raise the bar.

Banning someone without giving them a reason immediately, and giving them a chance to appeal makes the company look bad, especially when we're talking someone who may or may not have put a lot of money into the game. Look at the cost of full r9r3 +12, fully sharded. We're talking well over $1,000, so I think we can all see how a scenario such as this can make the company look bad to other people.

Granted, most people who get banned probably deserved the ban, but we all know some people play dirty, simply to spitefully remove the competition. Some people may even be malicious as to set people up, or out right make up a lie. I've personally seen it in other MMO's, and I'm sure that it's happened here.

HrunsPanda - Archosaur

yup there is no reason not to state the reason for bannings. And it should be stated I agree. PWE can make mistakes just like police or judges in real life. I understand they want to reduce the influx of complaints from banned persons, but stating the reason for a ban is the least thing they can do.

I dont usually like to go into details on texts and stuff like that and usually prefer common sense. (common sense is whats in the first paragraph) However, i see again TOS quotes. I cannot speak for the US law, but in holland, the law also sais that whenever any agreement is against the law, the law prevails and the agreement is void at least on the point where it contradicts the law.

Now i am not a lawyer and cant tell you what laws exactly exist, but i do know that when you are a customer of some service, you have rights. Of course that is certainly the case for a cash shopper, but probably equally so for a non cashopper. Such rights surely include that the provider of such services cannot simply end the agreement and seize your posessions / accounts / whatever you got for the money you payed them, without the need to provide reasons and probably proof. I do think that such statements are in contradtion with the law. While i think it would be interesting to test game TOS statements in a court case and see if the real world is ready to deal with the development of online gaming, i think it is unfortunately not going to happen for a long, long time to come. some people might have made investments in PWI that are big enough to make it interesting for them to run a courtcase over it, but surely the provider will settle the case before it gets to a ruling to prevent them from being forced to change their TOS b:surrender

Crixxix - Raging Tide

HrunsPanda, it's also in the ToS that you don't "own" your account. That's their loophole, though I agree it would be interesting to challenge that in court. I won't be the one to do it, but it would be interesting. The other loophole that they made is by saying that all conflicts will be settled in California, hence stopping you from using Holland's law regarding the law prevailing. Not sure if we have that in the U.S.

However, in my honest opinion, it's not an issue of law. It's an issue of respecting your customers. There's a saying... the customer is always right. The most basic of basic rules of customer service. To succeed and thrive as a business, you do anything and everything to please your customers, even if their not always right. No one likes being told that they are in the wrong, especially when they give you money. b:chuckle

Xx_BeLLa_xX - Harshlands

I assume that usually people banned did something against the ToS and probably know they did.

In the past .ini edit was bannable and know some people that got banned for it without get directly a email, but when they was ban they was ''I didn't get email freaking GM why I got banned QQ''... I mean c'mmon you know what you do against the ToS, if you don't know why you got ban exactly that mean you was doing more then one thing against the ToS and dunno which one made you get ban.

I personally never heard about someone ban for NO reason, all people I know that got ban did something against the ToS and usually knew it was illegal. (sharing account, .ini edit back in time, harassment etc...)

But I guess sometime it can happen someone did something against the ToS without know it was illegal.

Example: When veno ask for help for Gouf and people tell her to do it from the air cause the boss won't attack, the veno get told to do it that way without necessary be told it's bannable and if by bad luck someone see it and SS/record and report the veno will be ban and she won't even know why before 3-4 days.

So in those case yes I do agree they should send a email with the reason of the ban.

Crixxix - Raging Tide

Xx_BeLLa_xX - Harshlands wrote: »

I assume that usually people banned did something against the ToS and probably know they did.

In the past .ini edit was bannable and know some people that got banned for it without get directly a email, but when they was ban they was ''I didn't get email freaking GM why I got banned QQ''... I mean c'mmon you know what you do against the ToS, if you don't know why you got ban exactly that mean you was doing more then one thing against the ToS and dunno which one made you get ban.

I personally never heard about someone ban for NO reason, all people I know that got ban did something against the ToS and usually knew it was illegal. (sharing account, .ini edit back in time, harassment etc...)

But I guess sometime it can happen someone did something against the ToS without know it was illegal.

Example: When veno ask for help for Gouf and people tell her to do it from the air cause the boss won't attack, the veno get told to do it that way without necessary be told it's bannable and if by bad luck someone see it and SS/record and report the veno will be ban and she won't even know why before 3-4 days.

So in those case yes I do agree they should send a email with the reason of the ban.

How is a veno doing that against ToS? It's like saying an archer can't attack a mob from the air, think you might wanna provide reference material on that. A lot of people seem to be getting banned for intelligent use of skills, and or resources, and I don't mean AFK - AoE'ing. That would be kind of like using pots and skills to spawn point kill bosses in WS. It's not encouraged, but not discouraged neither.

I've personally done a mobless warsong once, and I found it more challenging than doing warsong with mobs. Saying a veno attacking from the air is bannable means PWI might want to go back to the old drawing board, smoke a cig, and have a few Jack and Cokes, then rethink the rules.

Back on topic, as I had said, yes, most people deserve their bans. But what about in the case we get a new player? Most people get their perception of right and wrong from the majority of the player base? Do most set an example? Hell no. So banning someone for not knowing in this case, is wrong. PWI doesn't even make it easy to find all these odd rules, unless you wanna spend days upon days of looking at forums, even when you do use the search function (I know, rare skill set to see people with these days). b:chuckle

Xx_BeLLa_xX - Harshlands

Crixxix - Raging Tide wrote: »

How is a veno doing that against ToS? It's like saying an archer can't attack a mob from the air, think you might wanna provide reference material on that. A lot of people seem to be getting banned for intelligent use of skills, and or resources, and I don't mean AFK - AoE'ing. That would be kind of like using pots and skills to spawn point kill bosses in WS. It's not encouraged, but not discouraged neither.

I've personally done a mobless warsong once, and I found it more challenging than doing warsong with mobs. Saying a veno attacking from the air is bannable means PWI might want to go back to the old drawing board, smoke a cig, and have a few Jack and Cokes, then rethink the rules.

Back on topic, as I had said, yes, most people deserve their bans. But what about in the case we get a new player? Most people get their perception of right and wrong from the majority of the player base? Do most set an example? Hell no. So banning someone for not knowing in this case, is wrong. PWI doesn't even make it easy to find all these odd rules, unless you wanna spend days upon days of looking at forums, even when you do use the search function (I know, rare skill set to see people with these days). b:chuckle

From what I've been told it's cause it's ''glitch'' that the boss don't attack back from the air and wasn't made in the way to be ''solo'' without be attacked back. (basically the veno take advantage with his pets over let's say a bm or sin that cannot use that method)

Pretty like it's possible for a veno to AFK and lvl pets, but it illegal.

For attack boss from the air, I've been told it's bannable, I personally don't know anyone that got banned for it, I didn't try it cause I worked to hard on my chars to gget ban for a boss I could do the normal way.

I personally think that GM should make a list of that kind of bannable offenses, since they are specific and not just a random ''actions for taking advantages on other players is bannable'' and on the list they should put every random bannable things like bring a boss in a city/village etc...

Untamed_pain - Archosaur

Wait a veno can get banned for tanking a boss in the air? lol...

if so glad i got helped when i needed bosses til i can tank them.

Xx_BeLLa_xX - Harshlands

Untamed_pain - Archosaur wrote: »

Wait a veno can get banned for tanking a boss in the air? lol...

if so glad i got helped when i needed bosses til i can tank them.

It's what I've been told by a lot of people in game during 4 years.

Is it 100% true? I never tested it, I don't want to be ban for test if something is bannable.

But it's something can apparently be only done with pets/summons (mystic and veno) so in a way yes it's taking advantage over other players/class that don't have battle pets/summons.

Jarkhen - Archosaur

Xx_BeLLa_xX - Harshlands wrote: »

But it's something can apparently be only done with pets/summons (mystic and veno) so in a way yes it's taking advantage over other players/class that don't have battle pets/summons.

That's like saying stealthing past mobs to solo FC as a sin should be bannable because other classes can't do it. It makes no sense.

Xx_BeLLa_xX - Harshlands

Jarkhen - Archosaur wrote: »

That's like saying stealthing past mobs to solo FC as a sin should be bannable because other classes can't do it. It makes no sense.

I'm not GM, I tell you what I have been told.

Crixxix - Raging Tide

Jarkhen - Archosaur wrote: »

That's like saying stealthing past mobs to solo FC as a sin should be bannable because other classes can't do it. It makes no sense.

I agree. It's also like saying Venos and Mystics having pets is bannable, because other classes can't get them. Well, battle pets anyway. b:chuckle

All BS aside, does that mean that Venos or Mystics can't attack regular mobs from the air? It's not a glitch, it's intelligent use of resources, much like a sin stealthing past mobs in FC or any other instance to go straight to the bosses.

It's also like saying a seeker using Vortex continuously in a spot with a lot of mobs is wrong, even if they are at the keyboard. No other class, besides Wizard, can have this advantage.

I think the big issue here is that people like to QQ over another class having a legitimate advantage, by using intelligence and ingenuity in the way they use skills and other readily available resources. After the masses whine and cry for so long, PWI feels obligated to make it bannable, out of fear that people will quit.

Now, I'm all up for fairness, but I also have respect for those that use their intelligence to give themselves the upper hand. Those without this ability to learn and improve themselves, and use the same tactics time and again are the ones that I truly consider "noobs".

Manii - Harshlands

The customer service of this company is HORRIFIC. Ive had been banned plenty of times, and if you do not tell them you will stop spending money on the game, from my experience they make it a unncesarry process for you to get unbanned. I have had polite ppl respond to my tickets I cannot deny that, but for the most part..its been horrible.


Also, there are ppl who get away with sold accounts(i personally dont care)..PWE says they take ppl making money off their game very "serious" but yet allow ppl to get away with it. Then they wonder why the players exploit every glitch related thing in game for advantages lol. This company pretty much goes against a lot of the things that are in the "TOS" and bend them as they wish for certain customers.

HrunsPanda - Archosaur

Jarkhen - Archosaur wrote: »

That's like saying stealthing past mobs to solo FC as a sin should be bannable because other classes can't do it. It makes no sense.

Actually, this is exactly where it all starts to make sense !!! Ban all sins b:victory

Crixxix - Raging Tide

Actually, this is exactly where it all starts to make sense !!! Ban all sins b:victory

Hahaha!

It really doesn't make sense why they enforce some rules, while appearing to kind of brush off others. I can definitely see how this frustrates some of you, as it frustrates me, even though I've never received a ban. Look at the recent issues with TW leaders having alts in other TW factions. It's been a rule for ages, but hasn't been enforced in a long time. Now people are getting banned and wondering why. I think a lot of QQ could be eliminated if people simply read the ToS and Game Info links at the top of the page.

If you still wonder if a particular course of action would put you in danger of the ban hammer, we do have forums for that. If you can't get answers there, I'm sure PMing one of our Mods or v4liance would be just fine too. I'm sure they'd be more than happy to answer your questions, to help you stay a law abiding citizen of Perfect World. If all else fails, send in a ticket and ask.

Sending tickets can be used as a preventative measure as well as for after issues arise. I think some people fail to remember, customer service is also there to answer questions, not just help you out when you've hit that moment when your caught in between a rock and a hard place.

LoveMe_ - Harshlands

@ Brennak, I'm very well aware of what the ToS is and the point of this thread wasn't to ask for clarification of them. This is the suggestion box part of the forum and this is a suggestion for improvement.

In response, to the notion that you know what you did to get banned because no one gets banned without reason is assuming that the player remembers all of the rules at all times. You've never heard a rule before and said "What....thats bannable???" What about a misinterpretation of the rules which would cause someone to do something bannable?

From what I've been reading many people recently thought they could have alts in tw factions to have fun until their main factions received better tws (they are officers). In the thread, many people thought the rule was, officers could not be officers in two seperate tw factions. They misinterpret the rule and got banned and had to wait to be told why.

The reason I suggested this is because if you get banned on a friday, the customer service group does not respond to emails until monday and waiting that long to just get the ball rolling is quite unfair...especially if pwi made a mistake. Just a quick "you were glitching mobs", "you scammed x player for y items" or w/e the case would only take 8 seconds to type out.

Edit:
Also, rules can change without notice so how often should one reread the rules?
@ Crixxix, Kantorek's post did not include this rule:

Players in any kind of leadership capacity (Leader, Director, Marshall, or Executor) of a faction that participates in Territory Wars cannot have alternate factions that participate in Territory Wars on the same server. If you are in a leadership position of a faction, you cannot be a member of another faction that participates in Territory Wars on the same server.

That is why many people were shocked to get banned for being an officer and having an alt in a TW faction.

Crixxix - Raging Tide

LoveMe_ - Harshlands wrote: »

Edit:
Also, rules can change without notice so how often should one reread the rules?
@ Crixxix, Kantorek's post did not include this rule:

Players in any kind of leadership capacity (Leader, Director, Marshall, or Executor) of a faction that participates in Territory Wars cannot have alternate factions that participate in Territory Wars on the same server. If you are in a leadership position of a faction, you cannot be a member of another faction that participates in Territory Wars on the same server.

That is why many people were shocked to get banned for being an officer and having an alt in a TW faction.

LoveMe_, WTH are you talking about? There isn't even a person named Kantorek in this thread. You might want to re-read the entire thread, then repost. I personally think your now talking to hear yourself talk. You started out with a nice thread, with a good idea.

Now, I really think your not even reading what people are saying, or possibly replying to a post of mine that I might have made, but in a different thread.

Reasons for saying this is that no one (especially a person named Kantorek), ever said the following in this thread:

Players in any kind of leadership capacity (Leader, Director, Marshall, or
Executor) of a faction that participates in Territory Wars cannot have alternate
factions that participate in Territory Wars on the same server. If you are in a
leadership position of a faction, you cannot be a member of another faction that
participates in Territory Wars on the same server.

Just some words of wisdom in case you are aware that no one posted the above quote here... keep discussions on topic. b:laugh b:chuckle

LoveMe_ - Harshlands

@ Crixxix, My quote was from the Territory Rules thread. Please reference:
Link 1
Link 2
The fact that you do not know who Kantorek is shows that you are extremely limited in your knowledge of PWI. My comment was directed at you saying " I think a lot of QQ could be eliminated if people simply read the ToS and Game Info links at the top of the page. "
There are multiple answers that the GMs and customer service are giving people about rules and this is just 1 example of such.

So before you start trying to dish out insults, use the search function please....but I guess it is my fault for expecting you to know who Kantorek is considering he is a GM and all.

To get back on topic after this derailment, multiple explainations of the rules make it unclear for players at times and to ban them w/o a reason, confuses the player base even more. This is one the easiest suggestions to implement.

Crixxix - Raging Tide

LoveMe_ - Harshlands wrote: »

@ Crixxix, My quote was from the Territory Rules thread. Please reference:
Link 1
Link 2
The fact that you do not know who Kantorek is shows that you are extremely limited in your knowledge of PWI. My comment was directed at you saying " I think a lot of QQ could be eliminated if people simply read the ToS and Game Info links at the top of the page. "
There are multiple answers that the GMs and customer service are giving people about rules and this is just 1 example of such.

So before you start trying to dish out insults, use the search function please....but I guess it is my fault for expecting you to know who Kantorek is considering he is a GM and all.

To get back on topic after this derailment, multiple explainations of the rules make it unclear for players at times and to ban them w/o a reason, confuses the player base even more. This is one the easiest suggestions to implement.

It seems as though you don't know how to write a post in a way as to avoid confusion. See your message above mine, in a nice little box? It's called a quote, and helps avoid situations such as these. Use it.

Your "@" symbol simply shows who your talking to, not what your talking about. Seriously, if you don't know what the quote button looks like, they even give a tool tip that pops up if you hover your mouse over them. b:laugh

I didn't say that I didn't know who Kantorek was, simply that he hasn't posted in this thread. Don't assume my knowledge of PWI, I've been playing since 2008, shortly after it came out.

So, now that we've got that settled, I do agree that this is extremely easy to implement, and simply means that all that PWI Customer service has to do is take a little time to type an actual message, instead of selecting a generic auto reply. I hate to admit it, but more than 60% of my replies contain some form of generic auto reply. They simply manually type a message, containing details on the reason for the ban, and if possible screen shots or videos of proof. I know, it's unheard of these days, this manual labor thing. b:chuckle

LoveMe_ - Harshlands

I was not quoting anyone, why is that so difficult for you to understand. I was listing a rule from the TW rules thread and saying that the original Territory rule thread, written by Kantorek, that Frankie referenced did not include that rule. There was no need to use the quoting function.

In all seriousness, stop trying to be smart, you are far from it if you couldn't understand what was clearly written. I've not been sarcastic with you and even noted that it was prob my fault but now you are just being annoying. Chill out

v4liance

Hey guys,

I'm passing this suggestion along to our support team. I can't promise that anything will be changed, but I'll make sure the PWI Team knows how you guys feel.

[Update]

I just checked with the support team, and it's standard procedure for the support staff to send out an email to the registered address indicating the reason for the ban. There's a good chance players aren't receiving these emails due to not having updated their addresses, or the emails accidentally getting sent to spam/junk folders.

Also, although players cannot log into the website using the banned account, anyone can contact the support team via customerservice@perfectworld.com

Hope that helps to clear things up!

- Val

LoveMe_ - Harshlands

v4liance wrote: »

Hey guys,

I'm passing this suggestion along to our support team. I can't promise that anything will be changed, but I'll make sure the PWI Team knows how you guys feel.

[Update]

I just checked with the support team, and it's standard procedure for the support staff to send out an email to the registered address indicating the reason for the ban. There's a good chance players aren't receiving these emails due to not having updated their addresses, or the emails accidentally getting sent to spam/junk folders.

Also, although players cannot log into the website using the banned account, anyone can contact the support team via customerservice@perfectworld.com

Hope that helps to clear things up!

- Val

Thanks for the update, but is there anyway I can show you directly what the email says? I can promise you that they do not include the reason why outside of a general "you violated ToS". They do send out emails, but it is only to indicate that you have been banned, not the reason why.

Crixxix - Raging Tide

LoveMe_, I'd love to see how many people who agree with me, vs. how many agree with you. For one, why reference that rule here? There's already an active thread for that in the General Discussion for thread, called "Is it true?". Go post there, because this is a thread about something totally different. Just gotta say, normally it's the OP who has gets irritated with the other people for getting off topic, not the other way around. Look, I'll even give you the link out of kindness, so you can post your point there.

http://pwi-forum.perfectworld.com/showthread.php?t=1586251

To be honest, you seem downright pissed that your account got banned. I wager it's over something you tried to be slick with, and thought you'd get away with it. Just goes to show that you never know when someone will be watching. Now your nit picking over something that you brought upon yourself, thinking that this will what? Give your account unbanned?

On another note:

Hey guys,

I'm passing this suggestion along to our support team. I can't promise that anything will be changed, but I'll make sure the PWI Team knows how you guys feel.

[Update]

I just checked with the support team, and it's standard procedure for the support staff to send out an email to the registered address indicating the reason for the ban. There's a good chance players aren't receiving these emails due to not having updated their addresses, or the emails accidentally getting sent to spam/junk folders.

Also, although players cannot log into the website using the banned account, anyone can contact the support team via customerservice@perfectworld.com

Hope that helps to clear things up!

- Val

Thanks for the continued attempts to help make PWI a better place for all of us! Sometimes the simple things that don't seem like they'd matter Jack Squat to the Dev's mean the most to us, so thanks for the effort Val!

F_M_Joshua - Archosaur

LoveMe_ - Harshlands wrote: »

It would make a HUGE difference if the pwi staff included a specific reason as to why an account was banned. To ban someone's account and not tell them why til days later is very bad customer service.

Also, I would make a lot of sense to allow the banned accounts to be able to log into the ticketing portion to update the ticket. A ban on the forum is seperate from in game and unless the person violated forum rules, I do not see why they are banned from both until the ingame violation has been resolved.

Sorry if I'm semi reviving a semi dead thread but here's an official quote from support staff 50 about banning! Remember! This comes straight from the company! So pay attention!

"Please note that regardless of any notice, PWE reserves the right to discontinue the Service or to terminate or suspend your account at any time in its sole discretion for any reason, or for no reason."

Yeah. It's in TOS. They don't have to send you a notice. Heck, they can just ban you for NO REASON. Again, this was sent to me by Support Staff 50. They can ban you without cause, or for a stupid cause. It's at their choice and their fingertips.... enjoy being in fear of loosing your account, because if they choose to ban your account for 1 year as a period of time, technically they can then erase your account. All your hard played hours down the drain without a thought.

Sizzer - Raging Tide

But they will never bann anyone without proper evidance or proof not a single company will do that it's pretty much simple if your are report for any violation such as spaming in wc or scamming or botting etc and if it is proved then they will surely bann you. No company is happy to loose there customer / player base.
So there's no reason to be in fear of loosing account but if you break any rules then you need to be .

Crixxix - Raging Tide

Yes, it is true that they won't ban for no reason. Likely, they would have a lawsuit, even if it is in the ToS. There are, however, laws that make void any contract or ToS that goes against laws.

For instance, if part of the ToS said that I had to sell a kidney to them, then it would likely become void, and I could laugh in their face. You simply cannot force someone to sell a kidney, even if agreed to. I do admit, I am no lawyer, and there are probably other things in the ToS that protect them in these cases.

However, it would, as was said above, be highly foolish, to ban your player base for no reason. Honestly, I disregard that part of the ToS as the BS it is. I agree to all of the above, except for the ToS.

So if someone reads this and thinks that I should be banned because I disagree, and refuse to abid to a part of the ToS that says that I can be banned for no reason, they should give me a 3 day ban, so I can think about if I want to continue using their service.

I bet anyone here 100m that I'll still be here posting tomorrow, and no one will ban me for no reason.

... (3 days later) ... Hey guys, guess what happened (troll face) f:laugh

Annalyse - Heavens Tear

Was kind of surprised reading this thread that people were so raging that killing Gouf with an air pet was bannable. First of all, it isn't bannable to kill all bosses from the air, only Gouf. That is because Gouf is messed up and won't fight back specifically if a pet attacks him from the air. So a super low level could send a low level air pet in and basically afk until the boss is dead if she wanted to. This is a glitch, and exploiting a glitch is bannable... common knowledge. That said, people apparently glitch one boss in FF now too for the exact same reason and nobody seems to care, so have at it venos! (But I just felt I had to clarify since people were starting to compare it to sins stealthing and stuff, which is using a legitimate skill and isn't even remotely the same).

But I do really agree with the point of this post. I don't think it is enough for them to send out some standard "You violated the ToS" reponse since I have heard some people have been banned accidentally (something about playing from the wrong region, but it turned out to be a mistake so they were unbanned). In a case like that, you'd be pretty concerned and baffled knowing you had done nothing wrong, but at least if that reason was written in the email you'd know it was a mistake.

Also, I'm surprised to hear you can't send in a ticket simply because everyone who talks about bans on the forums gets told by mods to send in a ticket.... perhaps in the sent email they should say "please contact us at (insert email here) for further information" or something? Because people know how to send tickets, but they might not know where to find that email address.

All in all though, I think the system must not be too bad because I know people that have been banned recently and they reappear in game quite quickly afterwards. So I'm assuming they are at least on top of things if you contact them.

Crixxix - Raging Tide

In my honest opinion, PWI bans people for the wrong things. Rather, they ban people who may have an officer position in a TW faction, and then have an alt in another TW faction. These people aren't abusing the system, only playing to have fun. On the other hand, people who abused goons got banned for something like 3 days.

Some people may not even know the TW Officer rule, as I know a lot of people that refuse to use PWI forums due to the amount of trolls here. The ToS isn't a complete set of rules, only "legal" stuff, for the most part.

That being said, PWI should make a complete set of rules, outside of forums, listed by category (such as TW rules, or "Game Ethic" Rules). This could appear under the "Game Info" tab on the top of the screen. If a player makes a "violation", and it's not listed here, then the person should get a single warning, without ban. The new violation that was discovered would then need to be added to this list straight away.

This would solve many issues.

1. It would give players who don't want to use forums a place to find the rules. People could no longer use the excuse that "Oh, I don't use the forums.

2. It would be a complete set of rules, that is updated as content is updated.

3. It would be in a place that is easy to find, and is categorized for ease of research. People couldn't say "I couldn't find this rule on forums".

4. It would be fair. If a player is found to have "abused" something, but it isn't in this list of rules, then they would get a warning. The list would then be updated before the abuse spreads.

That's just my opinion, but I think it's reasonable enough.

Xx_BeLLa_xX - Harshlands

Yup a list of bannable offenses would be nice to have.

There's a lot of stuff that people don't know if it's true or not, like luring a boss in a city/village, the veno one about killing boss from the air, I saw someone mention in a other thread it was just Gouf, but I heard the OHT boss was as well. Luring boss in the door (BH29) as much as I've been told it was bannable I had the other half people saying it wasn't bannable.

And I think that list is due for a update.