Having problems with support page loading

TinkerBellaX - Archosaur
TinkerBellaX - Archosaur Posts: 3 Arc User
edited March 2013 in Support Desk
Having problems going to the support on the pwi web site and it works fine with everyone else in the household and I spent real life money on this game and should be able to put in a ticket on someone breaking the TOS this problem needs to fix.
Post edited by TinkerBellaX - Archosaur on

Comments

  • Sizzer - Raging Tide
    Sizzer - Raging Tide Posts: 2,387 Arc User
    edited March 2013
    DarthPanda16 wrote: »
    Hi Everyone,

    If you wind up getting a redirect loop when trying to use our support website and need to contact us, there are a few current work choices for this known issue:

    1) Create a new PWE account and use that to submit and update your tickets.

    2) Or, send us an email to customerservice at perfectworld dot com.

    3) Or, log out completely, then try the support page, or try it with a different browser.

    It has something to possibly do with a database issue with the Rightnow system and ours. Hopefully it gets fixed soon!

    The Support Page is having issue from few months and it is have been announced by Gm's also it's not a new thing please following the instruction for more information go through this thread --> http://techsupport.perfectworld.com/showthread.php?p=18611#post18611
    I hope your problem gets fixed soon ^_^ Good Luck !
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