black screen

Efficientlyp - Dreamweaver
Efficientlyp - Dreamweaver Posts: 6 Arc User
edited February 2013 in Support Desk
keep getting black screen after pwi launches and my screen is black n pwi doesnt respond
Post edited by Efficientlyp - Dreamweaver on

Comments

  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited February 2013
    Well, without any actual information I can only guess.

    Offhand it could be improper settings in a 3rd party video codec, corrupt DirectX dll files, corrupt game client files, security software interfering, or maybe just a bad video driver version.

    To answer it more precisely, and give you a real solution, I'll need a copy of the output from a dxdiag.txt file, and a link to a published Speccy report taken while you are having the issues.
    (Remember to use the [code] tags for the dxdiag info and to remove any trademark characters so it doesn't get cut off.) (CODE tag is the # symbol in the editor.)
    [SIGPIC][/SIGPIC]
  • Efficientlyp - Dreamweaver
    Efficientlyp - Dreamweaver Posts: 6 Arc User
    edited February 2013
    SylenThunder - Sanctuary wrote: »
    Well, without any actual information I can only guess.

    Offhand it could be improper settings in a 3rd party video codec, corrupt DirectX dll files, corrupt game client files, security software interfering, or maybe just a bad video driver version.

    To answer it more precisely, and give you a real solution, I'll need a copy of the output from a dxdiag.txt file, and a link to a published Speccy report taken while you are having the issues.
    (Remember to use the [code] tags for the dxdiag info and to remove any trademark characters so it doesn't get cut off.) (CODE tag is the # symbol in the editor.)

    well i did update this morning played pwi for a few got off came back 5hrs later n it wasnt working basically freezing had to do ctrl alt del to get out of it
  • Efficientlyp - Dreamweaver
    Efficientlyp - Dreamweaver Posts: 6 Arc User
    edited February 2013
    cant find that file....and everytihng works fine with no problems

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