cant get to the game

kingpickle1
kingpickle1 Posts: 0 Arc User
edited December 2012 in Support Desk
my patcher is up to date but it doesnt go fullscreen like on my old computer, the patcher disappears but there is an odd error message with a jumble of symbols.
why cant i get on?

after patcher: [IMG][/img]http://i1310.photobucket.com/albums/s658/Dilly_Pickle/Capture_zpsf86bd08a.png
Post edited by kingpickle1 on

Comments

  • Allisandre - Sanctuary
    Allisandre - Sanctuary Posts: 1,452 Arc User
    edited December 2012
    Sounds like it might me a driver issue. Can't tell from the error because of the linked location being on your computer. You will need to upload the image somewhere like PhotoBucket.

    Going to need a link to a published Speccy log, and your dxdiag log, taken at the time you are having the issue to be able to look into this more.

    Speccy...
    How to publish on the web...

    (Also remember to use the CODE tag with your dxdiag log and to remove any trademark or copyright symbols.)
    Take the time to look for your answer before you post like an idiot.

    There are two kinds of people in this world...
    There are those who panic,
    And then there is us.
    ~ Sarah Jane Smith
  • immortaldemon93
    immortaldemon93 Posts: 1 Arc User
    edited December 2012
    i managed to log into my account for the forums but when i opened the game and chose a server it just keeps coming up saying that my username or password is incorrect yet i know that both are correct. anybody able to help me please, this is my first time trying PWI by the way
  • Allisandre - Sanctuary
    Allisandre - Sanctuary Posts: 1,452 Arc User
    edited December 2012
    i managed to log into my account for the forums but when i opened the game and chose a server it just keeps coming up saying that my username or password is incorrect yet i know that both are correct. anybody able to help me please, this is my first time trying PWI by the way

    Password is case sensitive.

    Barring that, the password in-game only accepts standard US-101-key keyboard letters, numbers, and basic symbols. If you have any special characters or non-US letters/symbols in your password, it will work fine on the forums, but not at all in the game login.
    Take the time to look for your answer before you post like an idiot.

    There are two kinds of people in this world...
    There are those who panic,
    And then there is us.
    ~ Sarah Jane Smith