elementclient.exe stop working

foscor7
foscor7 Posts: 36 Arc User
edited July 2012 in Support Desk
pwi is not working whenever i try to open it an error showed up says elementclient.exe has stop working and i've already tried this

C:\Perfect World Entertainment\Perfect World International\patcher\patcher.exe
C:\Perfect World Entertainment\Perfect World International\Launcher\Launcher.exe
C:\Perfect World Entertainment\Perfect World International\element\elementclient.exe

Right-click on these, select Properties, click the "Compatibility tab, and check the box at the bottom where it says "Run this program as administrator".

so what am i do now????????b:cry
Post edited by foscor7 on

Comments

  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited July 2012
    1. Disable your antivirus temporarily.
    2. Verify your files a couple of times.
    3. Add the client directory to the exception list of your antivirus software.
    4. Reboot.
    5. Try again.
    [SIGPIC][/SIGPIC]
  • foscor7
    foscor7 Posts: 36 Arc User
    edited July 2012
    SylenThunder - Sanctuary wrote: »
    1. Disable your antivirus temporarily.
    2. Verify your files a couple of times.
    3. Add the client directory to the exception list of your antivirus software.
    4. Reboot.
    5. Try again.

    and yes another thing that i like to said is when i last time open it my game loading than my mistake i shut down my pc do u think that's why that's all is happening
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited July 2012
    foscor7 wrote: »
    and yes another thing that i like to said is when i last time open it my game loading than my mistake i shut down my pc do u think that's why that's all is happening

    Yeah, if you forced the game closed by shutting your PC off while it was loading, and are now having the issue, then you have almost definitely corrupted the files and what I posted should fix it.
    [SIGPIC][/SIGPIC]
  • Beltz - Archosaur
    Beltz - Archosaur Posts: 47 Arc User
    edited July 2012
    SylenThunder - Sanctuary wrote: »
    Yeah, if you forced the game closed by shutting your PC off while it was loading, and are now having the issue, then you have almost definitely corrupted the files and what I posted should fix it.

    ok i will try

    but am really annoyed verify pw take sooo mach timebb:angry

    hey i did try to verify it but it doesn't work

    Try again it will be work i'm sure,
    Note:Verifying your client may take a while depending on your system.
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited July 2012
    I have a system where verifying takes 5 minutes, and another where it can take up to an hour. Verifying just once often does not resolve anything. I usually do it 3 times if I'm having an issue.

    If that continues to not work, I'll need more info about your system, OS, and what software you have running. A link to a published Speccy report is usually good.
    [SIGPIC][/SIGPIC]
  • Beltz - Archosaur
    Beltz - Archosaur Posts: 47 Arc User
    edited July 2012
    SylenThunder - Sanctuary wrote: »
    I have a system where verifying takes 5 minutes, and another where it can take up to an hour. Verifying just once often does not resolve anything. I usually do it 3 times if I'm having an issue.

    If that continues to not work, I'll need more info about your system, OS, and what software you have running. A link to a published Speccy report is usually good.


    b:angryb:angry ahh! man.... i verify it two times now whatb:sad
  • Beltz - Archosaur
    Beltz - Archosaur Posts: 47 Arc User
    edited July 2012
    Beltz - Archosaur wrote: »
    ok i will try

    but am really annoyed verify pw take sooo mach timebb:angry

    hey i did try to verify it but it doesn't work

    Try again it will be work i'm sure,
    Note:Verifying your client may take a while depending on your system.

    my pc take 30 mins to verify i timeb:angry
  • Beltz - Archosaur
    Beltz - Archosaur Posts: 47 Arc User
    edited July 2012
    SylenThunder - Sanctuary wrote: »
    I have a system where verifying takes 5 minutes, and another where it can take up to an hour. Verifying just once often does not resolve anything. I usually do it 3 times if I'm having an issue.

    If that continues to not work, I'll need more info about your system, OS, and what software you have running. A link to a published Speccy report is usually good.


    hope it'l gonna be helpfull

    http://core.perfectworld.com/album/view?uid=91407750&id=111631
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited July 2012
    Beltz - Archosaur wrote: »
    hope it'l gonna be helpfull

    http://core.perfectworld.com/album/view?uid=91407750&id=111631

    no, it's not, and that's because Core will not show me whatever it is you've uploaded there. Core is pretty much useless.

    Click the link below, and follow it's instructions with Speccy.
    http://www.piriform.com/docs/speccy/using-speccy/publishing-a-speccy-profile-to-the-web
    [SIGPIC][/SIGPIC]
  • HEALERALL - Archosaur
    HEALERALL - Archosaur Posts: 7 Arc User
    edited July 2012
    I to am having the same problem so i have done the pwi is not working whenever i try to open it an error showed up says elementclient.exe has stop working and i've already tried this

    C:\Perfect World Entertainment\Perfect World International\patcher\patcher.exe
    C:\Perfect World Entertainment\Perfect World International\Launcher\Launcher.exe
    C:\Perfect World Entertainment\Perfect World International\element\elementclient.exe

    Right-click on these, select Properties, click the "Compatibility tab, and check the box at the bottom where it says "Run this program as administrator". and i have done the verify 4 times here is all of my system information.
    Summary
    Operating System
    MS Windows 7 Home Premium 64-bit SP1
    CPU
    Intel Core i7 2600 @ 3.40GHz 105
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited July 2012
    SylenThunder - Sanctuary wrote: »
    1. Disable your antivirus temporarily.
    2. Verify your files a couple of times.
    3. Add the client directory to the exception list of your antivirus software.
    4. Reboot.
    5. Try again.
    Have you tried step 3?

    It's likely a software issue, not hardware, so I would need a Speccy report of your system when you have the issue if you want to provide system information.
    [SIGPIC][/SIGPIC]
  • HEALERALL - Archosaur
    HEALERALL - Archosaur Posts: 7 Arc User
    edited July 2012
    Here is that report you wanted. I am working on step 3
    Summary
    Operating System
    MS Windows 7 Home Premium 64-bit SP1
    CPU
    Intel Core i7 2600 @ 3.40GHz 105
  • HEALERALL - Archosaur
    HEALERALL - Archosaur Posts: 7 Arc User
    edited July 2012
    okay i did step 3 and even verified 4 more times now i get crashing after 10 mins of play
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited July 2012
    I will need a copy of your dxdiag.txt file, and a link to a published Speccy report taken while you are having the issues.
    (Remember to use the [code] tags for the dxdiag info and to remove any trademark characters so it doesn't get cut off.)

    I need to see a full report from Speccy that includes the running processes and services in order to hunt down anything causing a conflict.
    [SIGPIC][/SIGPIC]
  • HEALERALL - Archosaur
    HEALERALL - Archosaur Posts: 7 Arc User
    edited July 2012
    http://speccy.piriform.com/results/tkLBl31z08dKuNLpnnxan3J
  • HEALERALL - Archosaur
    HEALERALL - Archosaur Posts: 7 Arc User
    edited July 2012
    http://speccy.piriform.com/results/LQS4IsaNk6KE2KIQrNqs5RD
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited July 2012
    Sorry for the delay in response, had a lot of system emergency's yesterday.

    Offhand, everything looks good there. I do have some ideas though. Most of this is just general troubleshooting though.

    I have heard of the Kodak printer driver files causing an issue with the client. Not sure how that works, but it comes from the support team so I'll run with it. Since you're using GameBooster, add it to the list of processes that are killed when you switch to game mode.

    The rest of this is just standard...
    Download and perform a clean install of your video and audio drivers. (Get them from the maker of the driver, not from the maker of your computer.)
    Re-install DirectX
    Make sure Java and IE are up-to-date (Even if you don't use IE as your browser, the client uses it.)
    Download and install the latest Microsoft C++ runtimes, and make sure your .NET services are all up to date.
    [SIGPIC][/SIGPIC]

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