Blank character creation page

canilupine1

So, I can log into any of the 4 servers, but when I get to the character creation page, it's blank, except for two options: Start and Exit. Start is greyed out, leaving Exit as the only option, allowing absolutely nothing to be done.

I've updated, verified, and re-verified, but I'm still getting this, even on multiple accounts. What's going on here?

Screenshot:

Sizzer - Raging Tide

1) If you encounter a DirectX error, dll error, or invisible characters, you can try updating with this on Windows 7, Vista, and XP:

Web Installer
http://www.microsoft.com/download/en/details.aspx?id=35 Then restart your computer.

You will need to install this if you get those kinds of errors, even if you have Windows Vista or Windows 7 so that DirectX 9 files can be copied over to the right spot.

--OR--

You can try this method:

We found one source for the dll file, but don't know how genuine it is, so use AT YOUR OWN RISK.

1) You can download d3dx9_42.dll here: http://dllcentral.com/d3dx9_42.dll/9.27.952.3001/download/

2) Paste this file into your system32 and system folder. Also put it in your syswow

3) Navigate to your System32(32Bit OS) or SyWOW64(64Bit OS) Folder.

Note: The location of System32 or SyWOW64 is
C:Windows\System32 (If you are using 32Bit Windows)
C:\Windows\SysWOW64 (if you are using 64Bit Windows)

4) Paste the d3dx9_42.dll into this folder.

5) Run the game. It may or may not work now.

SylenThunder - Twilight Temple

Actually, if you just use the search feature for the forums, you would have found this.....
Working fixes for 3d3x9_42 and invisible issues!
The answer you seek is in there.

You should also disable the "widescreen" option in the user settings. It's completely fake.