Not able to purchase zen

Killerhunt - Lost City

For some reason i'm unable to buy my zen using the "Ultimate Game Card", this is the first time i'm having problems with it and not happy about it.
So if u have any idea how i can fix this would be much help. b:surrender
Thanks

SylenThunder - Twilight Temple

1. Submit a ticket.

2. Post in the right forum.

3. Call the billing support phone number