Disconneting started again

DeadlyDanteX - Heavens Tear

For about a week or so i havent had any disconnecting problems, it was perfect, but all of a sudden now im geting disconnected once again every 5 minutes after logging in. after running a tracert test on heavens tear server these were the results..

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\owner>tracert pwigc4.perfectworld.com

Tracing route to pwigc4.perfectworld.com [64.74.134.38]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms dslmodem.domain [192.168.1.1]
2 120 ms 106 ms 49 ms 108.38.78.1
3 137 ms 144 ms 120 ms G0-5-4-7.LSANCA-LCR-21.verizon-gni.net [130.81.1
93.244]
4 160 ms 104 ms 116 ms so-6-0-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81
.29.124]
5 165 ms 275 ms 192 ms 0.so-6-3-0.XT1.LAX9.ALTER.NET [152.63.10.153]
6 48 ms 54 ms 160 ms 0.ge-6-0-0.XL3.SJC7.ALTER.NET [152.63.49.145]
7 227 ms 164 ms 74 ms TenGigE0-6-0-0.GW6.SJC7.ALTER.NET [152.63.49.186
]
8 58 ms 49 ms 56 ms internap-sjc-gw.customer.alter.net [157.130.195.
90]
9 326 ms 315 ms 411 ms border2.t8-1-bbnet2.sje004.pnap.net [66.151.144.
80]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\owner>




I submitted a ticket and they replied "Hop 4 times out, and hop 2, 3, & 4 looks like your ISP is slowing things down or thortling game traffic. You can try contacting your ISP and ask them what you might be able to do to improve it.

Can someone explain to me what that means? I have verizon internet. and i have no idea why it randomly starts disconnecting and then runs perfectly for about a week then randomly starts disconnecting again.

SylenThunder - Twilight Temple

When you're getting a high ping like that straight from your ISP, it's time to reboot your modem/router. If that continues, it may be a faulty device and you will need to contact them about it.
Some equipment is just cheap and you have to reboot it once or twice a week to keep it working good. that's exactly why I don't use my AT&T modem for anything other than providing the connection for my real router sitting behind it.

You second hop there should not be greater than 11ms under normal conditions and it's usually less than 5.