Password Reset Compensation

KawaiiJen - Heavens Tear

OMG i got Arthritis making complaining threads and QQing all day long on the forums.

COMPENSATION PLOX!

_Bloody_Fox_ - Lost City

You guys are dumb, You guys are really dumb, Fo real.

I already said we didn't demand, we were promised.
I am simply inquiring to when "Soon" is or was.

Now stop trying to be funny/clever.

KawaiiJen - Heavens Tear

Kay I'll be serious and attempt to explain how this works.

Think of PW as coke.

PW MY is the main manufacturing plant and decides what products get sold at certain locations.

PWI is one of these locations. (Example Burger King.)

You can demand for a certain product that they might not have that they said they will get soon and it won't get there any faster. They still have to get approval from the main plant and then they have to receive said product IF it is approved blah blah blah.

You can't always hold the GM's responsible for something out of their direct control.

VenusArmani - Dreamweaver

KawaiiJen - Heavens Tear wrote: »

Kay I'll be serious and attempt to explain how this works.

Think of PW as coke.

PW MY is the main manufacturing plant and decides what products get sold at certain locations.

PWI is one of these locations. (Example Burger King.)

You can demand for a certain product that they might not have that they said they will get soon and it won't get there any faster. They still have to get approval from the main plant and then they have to receive said product IF it is approved blah blah blah.

You can't always hold the GM's responsible for something out of their direct control.

Cept something like turning on 2x drops on for a week is something under their direct control and they can and do, do it at the drop of the hat. I agree, I think much of the demands for compensation is ridiculous. And some of the complaints are ridiculous. A good example being all the people butthurt because they got wrong gender fashion in the lucid chests. Just enjoy your free 3k coins and try again tomorrow. It's not that big of a deal and you should be glad they give you a free chance at one of the most expensive items of the game every damn day instead of crying because you got a booby prize.

In this however, PWI reset peoples passwords about 10 minutes before they went on vacation. So people had to wait for days to even know why they couldn't get into the game. They missed out on 2x even, if memory serves me correctly. They didn't even post why they had been reset in the first place until later, which is because a third party gaming website got ****. (Which was probably legit, considering they did bother contacting PWI and such) And a lot of people's usernames were thus compromised. PWI agreed that they should have either waited til after their vacation, or done it a day or two before so that people could at least get some kind of timely response. They then promised compensation. All of that was completely under their control and thus it's not unreasonable for players to inquire about it.

KawaiiJen - Heavens Tear

If you're directly asking for x2 drops. I was pretty sure they extended it at one point to "help make up for it". Other than that don't expect too much from them. And on that note, is it PWE's fault that people had their specific game account information on a 3rd party website that got ****? No. The players should be grateful the Staff protected their accounts from theft over losing everything... Hmm missing out on a little bit of x2... or losing all of your stuff.... you pick.

Jadsia - Lost City

Your compensation? Your ability to still play the game with those chars with al their stuff is your compensation. As mentiond above what PWE did was to protect your account from hackers and the 2x event was extended in some part. If you missed or failed to realize that then too bad. So show some gratitude for PWE trying to protect you account at least.

People who demand compensation for every minor inconvenience really need to **** off. It's this kind of idiotic thumb sucking 'I'm a perma-victim' entitement mentality that is bankrupting societies everywhere.

Euthymius - Heavens Tear

SylenThunder - Sanctuary wrote: »

SOOOOOONN!!!

Tremblewith - Heavens Tear wrote: »

"soon"

_Bloody_Fox_ - Lost City wrote: »

"Soon"

Soon.
PWI Board Game - "Soon Edition". Coming soon to a boutique near YOU.

FateMakerr - Heavens Tear

kawaiijen - Heavens Tear wrote: »

kay I'll Be Serious And Attempt To Explain How This Works.

Think Of Pw As Coke.

Pw My Is The Main Manufacturing Plant And Decides What Products Get Sold At Certain Locations.

Pwi Is One Of These Locations. (example Burger King.)

You Can Demand For A Certain Product That They Might Not Have That They Said They Will Get Soon And It Won't Get There Any Faster. They Still Have To Get Approval From The Main Plant And Then They Have To Receive Said Product If It Is Approved Blah Blah Blah.

You Can't Always Hold The Gm's Responsible For Something Out Of Their Direct Control.

I Demand A Shamrock Shake In April!!

VenusArmani - Dreamweaver

KawaiiJen - Heavens Tear wrote: »

If you're directly asking for x2 drops. I was pretty sure they extended it at one point to "help make up for it". Other than that don't expect too much from them. And on that note, is it PWE's fault that people had their specific game account information on a 3rd party website that got ****? No. The players should be grateful the Staff protected their accounts from theft over losing everything... Hmm missing out on a little bit of x2... or losing all of your stuff.... you pick.

Jadsia - Lost City wrote: »

Your compensation? *Your ability to still play the game with those chars with al their stuff is your compensation. *As mentiond above what PWE did was to protect your account from hackers and the 2x event was extended in some part. *If you missed or failed to realize that then too bad. * So show some gratitude for PWE trying to protect you account at least.


People who demand compensation for every minor inconvenience really need to **** off. *It's this kind of idiotic thumb sucking 'I'm a perma-victim' entitement mentality that is bankrupting societies everywhere.

I'm not asking for anything. My password wasn't reset. But the way they handled that situation was bad, not what they did but the way it was handled. It took them too long to even inform customers that their were accounts that were compromised. For a while, nobody understood why they there accounts were gone because they reset it and then went on vacation. That is why they promised compensation, for the poor communication. Not for resetting the passwords.

Failing to communicate to someone their account information has been compromised for several days is actually a pretty serious lack of communication. People have the right to know right away if their information has been stolen. It's not PWI's fault, but they should have said something when they were informed. At the very least they should have sent out a customary email as to why they had foricbly reset the customer's passwords without their permission. That is just standard operating procedure. Not to mention, many of these people were paying customers. Just because it's a free game doesn't mean that business can just treat their paying customers any kind of way. If you take a customer's money for a service, and then refuse to let them use a service. You should be telling them why. If they were in breach of contract and got themselves banned, that's their own fault. But even then, they should be informed as to why you're denying them service.

They realized they made mistake in not doing so, and promised to compensate people. Then changed their mind and have not offered even an explanation for months about why. For the people who it affected, this is just another example of the lack of communication that them so frustrated in the first place.

I personally don't think they should have offered compensation in the first place. But they promised to make up to them, and now they should. Or at least say why it's no longer possible. That's not too much to ask. Oh and 2x was not extended because of that as far as I know. They never actually gave the compensation. In fact, I don't think they should give compensation to everyone. They should have mailed the people whose passwords they reset some small thing and called it a day.

Windwake - Raging Tide

sweetandkind wrote: »

Omg I stubbed my toe while sitting down to play PWI.

WHERES MY COMPENSATION!!!

Seriously its a free game, quit feeling so damn entitled its pathetic.

Hardly a free game. There's this thing called buying Zen. A lot of people do it. Anyone who thinks this is really a "free" game hasn't been playing "Pay to Win" games for very long.


When the developers eff up, their customers deserve compensation. End of story.

VenusArmani - Dreamweaver

Windwake - Raging Tide wrote: »

Hardly a free game. There's this thing called buying Zen. A lot of people do it. Anyone who thinks this is really a "free" game hasn't been playing "Pay to Win" games for very long.


When the developers eff up, their customers deserve compensation. End of story.

It wasn't the developers mistake this time, it was PWI's who were informed of a breach in security and instead of informing they affected customers, reset their passwords and went on vacation.

But that being said, there is nothing perfect in this world. bah dum tsh. The customers don't deserve compensation for every little thing. They are going to make mistakes, there are going to be lapses in judgement. Sometimes equipment will have hiccups. The customer doesn't deserve compensation every little time that happens. But at the same time, there are big mistakes and small ones. That was a bigger mistake and the people affected deserved compensation. Same thing with the censoring of innocent players names. Those people deserved and received compensation for that mistake.


I don't get why there are some people who think that a company that takes peoples money should never have to apologize ever for providing poor service. And mock people who make a totally valid inquiry about the status of the compensation they were promised and deserved. I also don't get the constant whining for compensation for every little hiccup.

edit: A good example of demanding too much compensation, look at the raging tides is down thread. First thread made about it going down is at 6:50, first post demanding compensation was made at 6:55. ::facepalm::

unceuncerave

KawaiiJen - Heavens Tear wrote: »

If you're directly asking for x2 drops. I was pretty sure they extended it at one point to "help make up for it". Other than that don't expect too much from them. And on that note, is it PWE's fault that people had their specific game account information on a 3rd party website that got ****? No. The players should be grateful the Staff protected their accounts from theft over losing everything... Hmm missing out on a little bit of x2... or losing all of your stuff.... you pick.

Jadsia - Lost City wrote: »

Your compensation? Your ability to still play the game with those chars with al their stuff is your compensation. As mentiond above what PWE did was to protect your account from hackers and the 2x event was extended in some part. If you missed or failed to realize that then too bad. So show some gratitude for PWE trying to protect you account at least.

People who demand compensation for every minor inconvenience really need to **** off. It's this kind of idiotic thumb sucking 'I'm a perma-victim' entitement mentality that is bankrupting societies everywhere.

^ +1.

I am one of the players who had my password reset due to the compromise. I'm actually glad they bothered they protected my account before leaving rather then just going on vacation and doing nothing. The generation of today's PWI players disgusts me about complaining about every little thing then demanding compensation. Yes the GM's said they would do something doesn't mean lets make a thread and demand it. Be happy you got to keep your sht. For all you know they found out about the breach less then 30mins before they left and did a quick fix to the accounts and didn't have enough office hours to send out said email. Sure it happens and they apologized. Doesn't mean you harass them about it until you get what you want. If they say they will do something they will. Shut up about it and move on.

Jadsia - Lost City

VenusArmani - Dreamweaver wrote: »

I'm not asking for anything. My password wasn't reset. But the way they handled that situation was bad, not what they did but the way it was handled. It took them too long to even inform customers that their were accounts that were compromised. For a while, nobody understood why they there accounts were gone because they reset it and then went on vacation. That is why they promised compensation, for the poor communication. Not for resetting the passwords.

Failing to communicate to someone their account information has been compromised for several days is actually a pretty serious lack of communication. People have the right to know right away if their information has been stolen. It's not PWI's fault, but they should have said something when they were informed. At the very least they should have sent out a customary email as to why they had foricbly reset the customer's passwords without their permission. That is just standard operating procedure. Not to mention, many of these people were paying customers. Just because it's a free game doesn't mean that business can just treat their paying customers any kind of way. If you take a customer's money for a service, and then refuse to let them use a service. You should be telling them why. If they were in breach of contract and got themselves banned, that's their own fault. But even then, they should be informed as to why you're denying them service.

They realized they made mistake in not doing so, and promised to compensate people. Then changed their mind and have not offered even an explanation for months about why. For the people who it affected, this is just another example of the lack of communication that them so frustrated in the first place.

It's obvious that you do not fully comprehend the limits of PWE's liability in this instance. Here is a quote from the relevent portion of the TOS relating to this issue:

"PWE is not responsible for any misuse of your Account or your User ID, you agree to accept all risks of unauthorized access to your Account and to hold PWE and its affiliates harmless from and against any improper use of your Account or your User ID, including, but not limited to, improper use by someone to whom you revealed your password.

Please note that, you are responsible for maintaining the confidentiality and security of your User ID and password, and you agree to notify us if your password is lost, stolen, or disclosed to an unauthorized third party, or otherwise may have been compromised. You are solely responsible for all activities and transactions that occur under your Account, and PWE is not responsible for any unauthorized use of your account, including without limitation in the event that your password is stolen or revealed to a third party. You agree to immediately notify us of any unauthorized use of your Account or any other breach of security in relation to the Website, the Service or our Games known to you. PWE provides you with choice to change your password in order to safeguard your Account.

Your Account may be deactivated if you do not use your Account within twelve months after the date that it was created or for any continuous period of twelve months after creation. If you do not use your Account for twelve or more months, it may be removed and deleted by the Website administrator at their sole discretion. We will endeavor to use reasonable efforts to notify you by e-mail before we delete your Account, unless we are deleting your User ID for a violation of these terms or discontinuation of the Service. However, we will not be liable in any manner for any failure to give notice. If you advise us within five days of the notice that you want to keep your Account active, we will not delete it. If you do not so notify us, your Account may be permanently deleted, along with your User ID, records, ranks and service information. Please note that regardless of any notice, PWE reserves the right to discontinue the Service or to terminate or suspend your account at any time in its sole discretion for any reason, or for no reason."

So according to the TOS PWE didn't have to do anything to safeguard any account and with good reason. They cannot control what a user does with their account info....say like linking it with 3rd party websites that got **** or whatever. It's the acount user's sole responsibility to safeguard their info. Too bad so many are just too stupid to not realize that if something does happen to their accounts that the highest of high likelihood is that it's something they did to cause it. PWE chose to intervene to safeguard some accounts by changing passwords when it realized that a 3rd party website containing PW account info was **** when PWE had absolutely no obligation to do according to the TOS. I stand by my previous post when I said that those affected by the password change were compensated by the fact that they still play the game with their chars with all their stuff and they ought to be greatful for that instead of making crybaby demands for being inconvenienced.

But what really peaked my interest in your post was the statement regarding paying customers and etc. Read the very last sentence of section 5 of the TOS I quoted above carefully. A very common misconception regarding users of proprietary services such as this game is that since they are paying for it's use in some aspect they own what they are using. In this case the game's char and its gear. A user does not own that char, PWE DOES. And what you are paying for is the ability of that char to use certain gear. The user's access to the game is a privilege granted by the proprietary owners of the game software and any terms or agreements for a user to access it is at the sole discretion of the proprietary owners. The user has no 'rights' here as the TOS the user agreed to can be changed with or without notice by the owners of the game. Basically the last sentence in section 5 of the TOS affirms that users have no 'rights' whatsoever regarding their access or use of the game itself. Consider it just a privilege that can be denied at any time for any reason with or without notice or cause regardless how much money a user spends on it. This is standard for almost all MMOs by the way.

VenusArmani - Dreamweaver

Jadsia - Lost City wrote: »

It's obvious that you do not fully comprehend the limits of PWE's liability in this instance. Here is a quote from the relevent portion of the TOS relating to this issue:

I didn't say they were liable. I said that when they are notified that a customer's account has been compromised. They should put forth effort to notify that customer. That's it's pretty standard operating procedure. You don't just reset a person's password and then go off on vacation. It was poor communication, for which PWI admitted. They then promised a small token of compensation as an apology for the actions that they are full in control over.

PWI TOS wrote:

You agree to immediately notify us of any unauthorized use of your Account or any other breach of security in relation to the Website, the Service or our Games known to you. PWE provides you with choice to change your password in order to safeguard your Account.


We will endeavor to use reasonable efforts to notify you by e-mail before we delete your Account, unless we are deleting your User ID for a violation of these terms or discontinuation of the Service.

It also says that changing passwords is a choice, in the ToS. So if PWI decides to change the password without their knowledge or consent, they should be notifying that customer. You don't just lock a customer out of their account. Obviously they reserve the right to ban you for any reason at all. But that doesn't mean that they shouldn't be giving notification at some point. The reason that is in their to protect them from legal liability if they do invoke their rights and fail to notify you. Exactly for moments like this. However even in the ToS it states that company SHOULD be notifying you by email. But if for whatever reason that don't, they are not legally liable. It also says that they will make a reasonable effort to notify you. PWI did not make any attempt to notify the people whose passwords they reset. At the very least, a bulk email should have been sent out even if they didn't respond to any replies in a timely manner.


There was no endeavor to use reasonable efforts to notify people. They reset it and went on vacation. That is what they are apologizing for, for not even attempting and admitting that they did not attempt to do so. Something that even in their ToS they admit is something they should be doing at the bare minimum. That doesn't mean you can sue them if they don't, it's just that they should be making that effort. If they do not make even a sloppy attempt, let alone a reasonable effort, to notify them before stopping them from using their service.


You are confusing legal liability with good business practices, and companies making at least a half-hearted attempt to deliver what they say they will in their own terms of services even if you can't sue them when they do not.

Jadsia - Lost City wrote: »

But what really peaked my interest in your post was the statement regarding paying customers and etc. Read the very last sentence of section 5 of the TOS I quoted above carefully. A very common misconception regarding users of proprietary services such as this game is that since they are paying for it's use in some aspect they own what they are using. In this case the game's char and its gear. A user does not own that char, PWE DOES. And what you are paying for is the ability of that char to use certain gear. The user's access to the game is a privilege granted by the proprietary owners of the game software and any terms or agreements for a user to access it is at the sole discretion of the proprietary owners. The user has no 'rights' here as the TOS the user agreed to can be changed with or without notice by the owners of the game. Basically the last sentence in section 5 of the TOS affirms that users have no 'rights' whatsoever regarding their access or use of the game itself. Consider it just a privilege that can be denied at any time for any reason with or without notice or cause regardless how much money a user spends on it. This is standard for almost all MMOs by the way.

I never said that the customer owned their characters. Only that if you take money out of a customers hand and then immediately refuse to give them the product they paid for, you should be telling them why. Paying customers deserve better than that. And PWI agreed and said as much in both their ToS and in their apology. Again, you are confusing "should" with "must" a very different legal distinction. Just like "shall" and "may" are very different legal distinctions.

Aubree - Dreamweaver

Ok im not reading this whole thing. Wouldn't the compensation be to only those people who the password reset effected? So not 2x drops? Or did he really promise something to everyone? I didn't have my stuff jacked, so I am not expecting anything. But to the people who were put out by not being able to play etc, I think they deserve the compensation promised.

Jadsia - Lost City

VenusArmani - Dreamweaver wrote: »

I didn't say they were liable. I said that when they are notified that a customer's account has been compromised. They should put forth effort to notify that customer. That's it's pretty standard operating procedure. You don't just reset a person's password and then go off on vacation. It was poor communication, for which PWI admitted. They then promised a small token of compensation as an apology for the actions that they are full in control over.



It also says that changing passwords is a choice, in the ToS. So if PWI decides to change the password without their knowledge or consent, they should be notifying that customer. You don't just lock a customer out of their account. Obviously they reserve the right to ban you for any reason at all. But that doesn't mean that they shouldn't be giving notification at some point. The reason that is in their to protect them from legal liability if they do invoke their rights and fail to notify you. Exactly for moments like this. However even in the ToS it states that company SHOULD be notifying you by email. But if for whatever reason that don't, they are not legally liable. It also says that they will make a reasonable effort to notify you. PWI did not make any attempt to notify the people whose passwords they reset. At the very least, a bulk email should have been sent out even if they didn't respond to any replies in a timely manner.


There was no endeavor to use reasonable efforts to notify people. They reset it and went on vacation. That is what they are apologizing for, for not even attempting and admitting that they did not attempt to do so. Something that even in their ToS they admit is something they should be doing at the bare minimum. That doesn't mean you can sue them if they don't, it's just that they should be making that effort. If they do not make even a sloppy attempt, let alone a reasonable effort, to notify them before stopping them from using their service.


You are confusing legal liability with good business practices, and companies making at least a half-hearted attempt to deliver what they say they will in their own terms of services even if you can't sue them when they do not.



I never said that the customer owned their characters. Only that if you take money out of a customers hand and then immediately refuse to give them the product they paid for, you should be telling them why. Paying customers deserve better than that. And PWI agreed and said as much in both their ToS and in their apology. Again, you are confusing "should" with "must" a very different legal distinction. Just like "shall" and "may" are very different legal distinctions.

Again you fail to see my point. It's the account user's responsibility to safeguard their account info, not PWE's. PWE took an extra step to protect users' accounts because PWE was aware a 3rd party website with user account info was compromised. PWE did not list the user' account info on that 3rd party site nor would they ever do that. The users did. Regardless, most likely the users' were unaware that site was compromised and PWE did what they did on behalf of the users to protect their accounts and they made some mistakes that caused some inconvenience. So what? I would rather be inconvenienced with a mistake by PWE making an effort to protect my account than to have them do nothing and let a hacker destroy my account because I made a choice to accept a risk and post my account info on a 3rd party website.

I fail to see the need to compensate someone who's own choice to list their account info on a 3rd party website caused themselves to be inconvenienced when PWE made a mistake trying to protect their account especially when the user is 100% responsible for their own accounts.

So what if PWE screwed up. The fact that they acted to protect some users' account when they had no obligation to do so mitigates any bad business practice regarding notifications considering that they did apologize and fix their mistake.

And that section of the TOS about the choice to change account passwords is referencing the user and not PWE.

Lastly, PWE isn't selling a product they are selling a service. A huge distinction between the 2. And that last line in section 5 of the TOS totally refutes your final point regardless of whatever ethics in business practice you expect from them. As I stated its purpose is to ensure that PWE reserves all the rights while granting the user no rights. Just a privilege. Any money the user pays to PWE just allows the user more privileges with their accounts and the user is assuming a risk that this privilege can be terminated without cause or notice at anytime without recourse. True, if PWE wishes to retain clients they better have some business ethics but in terms of the TOS they are not liable if they don't.

_Bloody_Fox_ - Sanctuary

Still waiting for an answer from GM.
Hopefully maintenance will yield some results.

Windwake - Raging Tide

Jadsia - Lost City wrote: »

So what if PWE screwed up. The fact that they acted to protect some users' account when they had no obligation to do so mitigates any bad business practice regarding notifications considering that they did apologize and fix their mistake.

Not sure what you aren't getting. They may have been trying to "help" their customers, but didn't want them, didn't finish what they started before they went on their little vacation. That's horrible business practice. And yeah, they do have an obligation when it's an affiliated site with theirs. It's like a business partner, and it reflects poorly on PWE when they don't try to solve a problem before it gets too big.

In this case, they did act as they should, but didn't finish the job. They left customers confused, high and dry, and made a very stupid mistake. So yeah, they do owe some compensation to people for their botch. It's not "qqing" when someone complains about crappy service, especially if it is crappy service.

VenusArmani - Dreamweaver

Jadsia - Lost City wrote: »

Again you fail to see my point. It's the account user's responsibility to safeguard their account info, not PWE's. PWE took an extra step to protect users' accounts because PWE was aware a 3rd party website with user account info was compromised. PWE did not list the user' account info on that 3rd party site nor would they ever do that. The users did. Regardless, most likely the users' were unaware that site was compromised and PWE did what they did on behalf of the users to protect their accounts and they made some mistakes that caused some inconvenience. So what? I would rather be inconvenienced with a mistake by PWE making an effort to protect my account than to have them do nothing and let a hacker destroy my account because I made a choice to accept a risk and post my account info on a 3rd party website.

I fail to see the need to compensate someone who's own choice to list their account info on a 3rd party website caused themselves to be inconvenienced when PWE made a mistake trying to protect their account especially when the user is 100% responsible for their own accounts.

So what if PWE screwed up. The fact that they acted to protect some users' account when they had no obligation to do so mitigates any bad business practice regarding notifications considering that they did apologize and fix their mistake.

And that section of the TOS about the choice to change account passwords is referencing the user and not PWE.

Lastly, PWE isn't selling a product they are selling a service. A huge distinction between the 2. And that last line in section 5 of the TOS totally refutes your final point regardless of whatever ethics in business practice you expect from them. As I stated its purpose is to ensure that PWE reserves all the rights while granting the user no rights. Just a privilege. Any money the user pays to PWE just allows the user more privileges with their accounts and the user is assuming a risk that this privilege can be terminated without cause or notice at anytime without recourse. True, if PWE wishes to retain clients they better have some business ethics but in terms of the TOS they are not liable if they don't.

IF you noticed, I agreed with you completely about not being liable. They are not legally liable. I never said that they were legally liable. In fact, I said the complete and total opposite. You're focusing on too much on the why the password was reset. PWI did not apologize for resetting the passwords. It is completely irrelevant why they reset the passwords. The compensation is for their complete and total failure in notifying them. For not attempting to do what their ToS explicitly said they would do, which is make a reasonable effort to notify them. They promised compensation. This is not someone demanding compensation for perceived slight. This is someone asking for something that they were promised. There is a big difference.

The compensation is NOT because they gave those players gave their info to a third party site, and then were inconvenienced.

PWI TOS wrote:

We will endeavor to use reasonable efforts to notify you by e-mail before we delete your Account, unless we are deleting your User ID for a violation of these terms or discontinuation of the Service.

They did not do this, providing abysmal service. For which they apologized. They admitted it was something that they should have done. There is a difference between providing poor service because you're focused on your vacation, and something like a server hiccup which falls under the category of things happen. They know that, that is why they promised compensation. This is exactly the kind of reason they were given an F by the Better Business Bureau. Because they do not provide the quality of service that they should even under their own definitions of what they are supposed to be doing. Does that mean you can sue? No, and I didn't say they were legally liable. I said that they should, not that they were liable. There is a very big difference.

_Bloody_Fox_ - Sanctuary

Still no response?b:sad

unceuncerave

_Bloody_Fox_ - Sanctuary wrote: »

Still no response?b:sad

KawaiiJen - Heavens Tear wrote: »

If you're directly asking for x2 drops. I was pretty sure they extended it at one point to "help make up for it". Other than that don't expect too much from them. And on that note, is it PWE's fault that people had their specific game account information on a 3rd party website that got ****? No. The players should be grateful the Staff protected their accounts from theft over losing everything... Hmm missing out on a little bit of x2... or losing all of your stuff.... you pick.

Jadsia - Lost City wrote: »

Your compensation? Your ability to still play the game with those chars with al their stuff is your compensation. As mentiond above what PWE did was to protect your account from hackers and the 2x event was extended in some part. If you missed or failed to realize that then too bad. So show some gratitude for PWE trying to protect you account at least.

People who demand compensation for every minor inconvenience really need to **** off. It's this kind of idiotic thumb sucking 'I'm a perma-victim' entitement mentality that is bankrupting societies everywhere.

There is your response.

_Bloody_Fox_ - Sanctuary

Compensation.

ZoracGallant - Raging Tide

Constipation

Ajiuo - Harshlands

ZoracGallant - Raging Tide wrote: »

Constipation

b:chuckle

ZoracGallant - Raging Tide

Ajiuo - Harshlands wrote: »

b:chuckle

b:infuriated It's no laughing matter b:cry

Mitachi - Dreamweaver

our compensation is 50gold for 1 10*, lrn2read ploxb:shutup

ItsAWolf - Archosaur

I wish this thread would disappear, I keep reading Password Reset Competition and it is driving me nuts.

_Bloody_Fox_ - Sanctuary

I want to know what the compensation was/is that was PROMISED TO US FROM PWE

Psytrac - Dreamweaver

The reality..

_Bloody_Fox_ - Lost City

Bizzump