save character problem

cristalxfile

I installed the game, but I have problems. quandocerco to create my character to start ', I can not save one, to get ahead in the game. In the top left it says "presets saved" from Under the chosen name. But when I confirm, I'm back to square one
What should I do? Also I clicked on CONFIRM. but it is as if you enter characters from the beginning of perosnaggio. I do not save anything. I do not know what to do