just installed; it updates then black screen

soarfree

hello,

I just installed PW. I didn't have any problems installing it. When I try to run it, it does a patch update (every time), then lets me click start. After I click start I see a black screen with the PW mouse pointer, and then that goes away, and the PW launch screen goes away a second later. I'm not sure what to do. I'm not very computer literate...

I looked at past posts to try to solve the problem. I tried to install the patches manually from the PW website and the mirror patch and those didn't work. I tried temporarily disabling real-time scan for my anti-virus software, and also added PW to the exception list for my antivirus software. I also went through windows updater and updated everything there.

I use a wireless internet connection. I don't have control over it (I live in a dorm-it's the school's internet connection). I'm not sure if that makes a difference or not.

I'm running windows vista 32-bit, lenovo T60 thinkpad with 3 GB RAM
I ran a DxDiag and no problems were found.


Any help would be appreciated. thanks

SylenThunder - Twilight Temple

soarfree wrote: »

hello,

I just installed PW. I didn't have any problems installing it. When I try to run it, it does a patch update (every time), then lets me click start. After I click start I see a black screen with the PW mouse pointer, and then that goes away, and the PW launch screen goes away a second later. I'm not sure what to do. I'm not very computer literate...

I looked at past posts to try to solve the problem. I tried to install the patches manually from the PW website and the mirror patch and those didn't work. I tried temporarily disabling real-time scan for my anti-virus software, and also added PW to the exception list for my antivirus software. I also went through windows updater and updated everything there.

I use a wireless internet connection. I don't have control over it (I live in a dorm-it's the school's internet connection). I'm not sure if that makes a difference or not.

I'm running windows vista 32-bit, lenovo T60 thinkpad with 3 GB RAM
I ran a DxDiag and no problems were found.


Any help would be appreciated. thanks

Have you set it to run with Administrator rights?

soarfree

Just tried to run it with administrator rights and it didn't work.
Is there anything else I can try/other information you need?

Thanks for the help

SylenThunder - Twilight Temple

After you disabled the real-time scan did you verify the files? May take a couple of tries.
You will also want to add the client's directory to the exceptions list.

soarfree

I haven't tried verifying the files with real-time scan disabled. I'll try that.
I don't think I added the client's directory to the exception's list either. I'm honestly not sure how to do that.
I added the executable files to my anti-virus software exception list, and the program to my firewall exceptions.

soarfree

Verifying it didn't work. I think I'm going to uninstall it and try re-installing it this weekend but use the torrent method. You said in previous posts the torrent works better. Maybe something went wrong when it was installing. I'll try to get a wired connection to the internet too.

SylenThunder - Twilight Temple

Yeah, I've seen a lot of cases where the fake direct download with the Pando cloud has missing or corrupt files.