Why no Reply

Aowenn - Archosaur
Aowenn - Archosaur Posts: 161 Arc User
edited March 2012 in General Discussion
I put a ticket in nearly 6 days ago yet no reply. I have even sent another one, STILL no reply. Why state that you will try to respond within 24 hours when we all know that isn't going to happen. How are people supposed to get things sorted if PWI haven't the decency to respond to complaints & questions.

I have even asked for a GM in World Chat, No response there either.


Pull your fingers out PWI & actually start giving a damn about your clients for once!!
Post edited by Aowenn - Archosaur on

Comments

  • Tsukyini - Raging Tide
    Tsukyini - Raging Tide Posts: 1,766 Arc User
    edited March 2012
    Aowenn - Archosaur wrote: »
    I have even asked for a GM in World Chat, No response there either.

    I think you have a better chance of getting Santa Claus and the Easter Bunny to show up in your kitchen to cook you a pizza than you do of getting a GM to appear for you just because you hollered for one in WC.
    [SIGPIC][/SIGPIC]
  • MyuMyu - Harshlands
    MyuMyu - Harshlands Posts: 287 Arc User
    edited March 2012
    Prob bcos its not about payment.
    [SIGPIC][/SIGPIC]
  • Vitenka - Dreamweaver
    Vitenka - Dreamweaver Posts: 4,125 Arc User
    edited March 2012
    Asking for a GM in worldchat is stupid.
    Asking again on a ticket effectively makes it a new ticket, and pushes it to the bottom of the list.

    Tickets do work; I've just had one resolved myself. Couple of days to first reply, couple of days between each reply.

    Tips (this goes for most business-style communications):
    Be courteous. Politeness is good.
    Be specific. Explain exactly what happened, and what you expected to happen.
    Provide evidence. Specifically - a screenshot, and a date and time.
    Be concise. Bullet point explanations work.
    Suggest a remedy - tell them what you would like done.
    Be humble. Don't ask for ridiculous things, stick within what you know they can and will do.
    Communicate well. Language and grammar matter. If they can't understand you, they cannot reply.

    It aint rocket science, people.
  • Monkeytoes - Sanctuary
    Monkeytoes - Sanctuary Posts: 154 Arc User
    edited March 2012
    another tip....don't send in another ticket, when you do, you get put back at the bottom of the list, just be patient and wait
  • MsDominatrix - Heavens Tear
    MsDominatrix - Heavens Tear Posts: 204 Arc User
    edited March 2012
    Just wanted to chime in. I submitted a ticket last week, and got a reply 3 days after. It's not within a 24 window but you'll get a reply soon! (:
    Whether you think you can or you can't, either way you're right. -Henry Ford
  • Aowenn - Archosaur
    Aowenn - Archosaur Posts: 161 Arc User
    edited March 2012
    Well i sent a ticket in on 6th of march, so that's over a week ago & STILL no reply. Wow, fast service eh

    ( about as fast as a snail smoking grass )
  • Out_BM - Archosaur
    Out_BM - Archosaur Posts: 20 Arc User
    edited March 2012
    You probably dont cash shop enough...takes them 6hrs about to respond to mine o.o

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