Gold disappeared

mikemcarmstrong
mikemcarmstrong Posts: 0 Arc User
edited March 2012 in Support Desk
I had about 70 gold in my player account and suddenly it simply vanished on March 1. I went to buy something and I had a zero balance. No one knew my password so it was either a PWI glitch or someone **** their network and took it. I contacted customer support but of course, they have not responded.

To make matters worse, I changed my password when the gold disappeared and now I can't even get into my game. I can get on the web site, but not the game. I see in another thread that several other people are having the same problem right now. I have sent in multiple support request tickets . . again with no reply. No one else is getting any replies either.

Moral of story . . PWI has terrible customer service and they never answer their customers. Plus . . . they don't seem to care if you spend money and get nothing in return. I've played for over 2 years and spent lots of money on the game.b:angry
Post edited by mikemcarmstrong on

Comments

  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited March 2012
    GM's don't work weekends. Typical response time to a submitted ticket is 3-7 business days.

    That's pretty normal.
    [SIGPIC][/SIGPIC]
  • mikemcarmstrong
    mikemcarmstrong Posts: 0 Arc User
    edited March 2012
    Thanks. I find that both reassuring and aggravating at the same time, if you know what I mean.

    You'd think that since weekends are the biggest time when people can play they'd have some support working then. It's just good business. Along with that, I sent the first support request in on Thursday.
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited March 2012
    mikemcarmstrong wrote: »
    ... I sent the first support request in on Thursday.

    Which means the earliest you can expect a response is Monday or Tuesday. Stupid I know. They should have support staff on-hand 24-7 for an "International" game, and I have mentioned this to them several times. They just choose to continue working bankers hours.
    [SIGPIC][/SIGPIC]
  • StarsDoBreak - Heavens Tear
    StarsDoBreak - Heavens Tear Posts: 42 Arc User
    edited March 2012
    Customer support at its finest.
    [SIGPIC][/SIGPIC]
    Now, let the day just slip away, so the dark night may watch over you.
    Velvet blue, silent true.
    It embraces your heart and your soul..
    Have no fear when the night draws near and fills you with dreams and desire.
    Though darkness lay, it will give way when the dark night delivers the day.
    They call us Nocturne.
  • mikemcarmstrong
    mikemcarmstrong Posts: 0 Arc User
    edited March 2012
    Oh, joy. Guess I'll catch up on my reading. b:surrender

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